Social

The following items are tagged Social:

Planning Your Syllabus for Next Semester? Check Out the Brief Course Outlines from the TNRC

Posted by & filed under Teaching Negotiation.

Planning a new course for next semester or looking to reinvent a current one? Check out our brief course outlines to get started planning your syllabus. The Teaching Negotiation Resource Center (TNRC) now offers brief outlines for eleven different course types which include recommended simulations and books and highlight key teaching points. While all teaching materials … Read  

Negotiation and Leadership: Dealing with Difficult People and Problems

Posted by & filed under Negotiation and Leadership.

IN-PERSON

THREE-DAY COURSE | June 20-22, 2023 Negotiation and Leadership: Dealing with Difficult People and Problems BONUS DAY | June 23, 2023 Unlocking Value in Complex Business Deals

Three-Day Program Agenda Negotiation and Leadership: Dealing with Difficult People and Problems DAY 1: Tuesday, June 20, 2023UNDERSTANDING KEY NEGOTIATION CONCEPTS MORNING: Registration, Continental Breakfast and Overview 8:00 a.m. – 9:00 a.m. ET Negotiation Fundamentals—Key Concepts and … Read  

Negotiation and Leadership: Dealing with Difficult People and Problems

Posted by & filed under Negotiation and Leadership.

IN-PERSON

THREE-DAY COURSE | May 15-17, 2023 Negotiation and Leadership: Dealing with Difficult People and Problems BONUS DAY | May 18, 2023 Negotiating the Impossible

Three-Day Program Agenda Negotiation and Leadership: Dealing with Difficult People and Problems DAY 1: Monday, May 15, 2023UNDERSTANDING KEY NEGOTIATION CONCEPTS MORNING: Registration, Continental Breakfast and Overview 8:00 a.m. – 9:00 a.m. ET Negotiation Fundamentals—Key Concepts and Core Vocabulary 9:00 a.m. … Read  

Negotiation and Leadership: Dealing with Difficult People and Problems

Posted by & filed under Negotiation and Leadership.

IN-PERSON

THREE-DAY COURSE | April 3–5, 2023 Negotiation and Leadership: Dealing with Difficult People and Problems BONUS DAY | April 6, 2023 3D Negotiation: Powerful New Tools to Turbocharge Your Effectiveness

Three-Day Program Agenda Negotiation and Leadership: Dealing with Difficult People and Problems DAY 1: Monday, April 3, 2023UNDERSTANDING KEY NEGOTIATION CONCEPTS MORNING: Registration, Continental Breakfast and Overview 8:00 a.m. – 9:00 a.m. ET Negotiation … Read  

Make the Most of Online Negotiations

Posted by & filed under Free Report.

We said goodbye to breakfast meetings, client lunches, and after-work happy hours. Goodbye to handshakes, fist bumps, and pats on the back. Goodbye to the boots-on-the-ground sales game as we knew it, and hello to Zoom calls and text messaging. To make matters even more difficult, the economy started to trend downwards—and so did the … Read  

Negotiation Analysis: The US, Taliban, and the Bergdahl Exchange

Posted by & filed under International Negotiation.

The exchange between the United States and the Taliban of Sergeant Bowe Bergdahl for five Taliban leaders held at Guantanamo Bay, Cuba, represented the first public prisoner exchange of a US soldier in the thirteen year US involvement in Afghanistan. The background of the deal including how Private First Class Bergdahl (promoted twice to Sergeant … Read  

Negotiation and Leadership: Dealing with Difficult People and Problems

Posted by & filed under Negotiation and Leadership.

IN-PERSON

THREE-DAY COURSE | December 5–7, 2022 Negotiation and Leadership: Dealing with Difficult People and Problems BONUS DAY | December 8, 2022 Difficult Conversations: How to Discuss What Matters Most

Three-Day Program Agenda Negotiation and Leadership: Dealing with Difficult People and Problems DAY 1: Monday, December 5, 2022 UNDERSTANDING KEY NEGOTIATION CONCEPTS MORNING: Negotiation Fundamentals—Key Concepts and Core Vocabulary 9:00 a.m. – 12:30 p.m. ET Negotiation … Read  

The Best New Simulations

Posted by & filed under Teaching Negotiation.

Looking to update your curriculum with innovative new simulations? Check out these new simulations from the Teaching Negotiation Resource Center (TNRC). Ren the Robot – New Simulation  Ren the Robot is a one-and-a-half hour, two-party, multi-issue negotiation between a Tokyo-based robotics company, Grubotics, and a U.S.-based tech company, Delivered, over a potential acquisition deal. It is designed to … Read  

Negotiation and Dispute Resolution Online

Posted by & filed under PON Semester Programs, PON Seminars.

This virtual and highly interactive semester-length seminar explores the ways that people negotiate to create value and resolve disputes. Designed to improve understanding of negotiation theory and build negotiation skills, the curriculum integrates negotiation research from several academic fields with experiential learning exercises. In light of the COVID-19 pandemic, all sessions will be delivered live. … Read  

The Pitfalls of Negotiations Over Email

Posted by & filed under Conflict Resolution.

Negotiation research suggests that email often poses more problems than solutions when it comes to relationships, information exchange, and outcomes in conflict resolution negotiation scenarios. First, establishing social rapport via email can be challenging. The lack of nonverbal cues and the dearth of social norms regarding its use can cause negotiators to be impolite and … Read  

Teach Your Students to Take Their Mediation Skills to the Next Level

Posted by & filed under Teaching Negotiation.

Mediation is a critical conflict resolution skill for students in a variety of fields: business, international relations, law, and public policy, to name a few. Once students have mastered mediation basics, they can hone their skills by trying to mediate more complex conflicts as well as by learning the key differences between facilitation and mediation. … Read  

How to Negotiate in Cross-Cultural Situations

Posted by & filed under Leadership Skills.

Figuring out how to negotiate in cross-cultural situations can seem like a daunting endeavor, and for good reason. Negotiating across the cultural divide adds an entire dimension to any negotiation, introducing language barriers, differences in body language and dress, and alternative ways of expressing pleasure or displeasure with the elements of a deal. As a … Read  

Negotiation Logistics: Best Practices for Better Deals

Posted by & filed under Dealmaking.

Negotiators are often so intent on preparing for the substance of a negotiation—researching the other party, analyzing their alternatives, and so on—that they neglect to devote adequate time to critical negotiation logistics, such as where to negotiate, how formal or informal talks should be, and even the shape of the negotiating table. Before the official start … Read  

Asynchronous Learning: Negotiation Exercises to Keep Students Engaged Outside the Classroom

Posted by & filed under Uncategorized.

Asynchronous role-play simulations teach valuable negotiation skills outside of a typical class format. Asynchronous learning is a term used to describe education, instruction, or learning that does not occur in the same time or place. Asynchronous learning uses resources that facilitate knowledge sharing outside the constraints of time and place among a group of people. Using … Read  

Participative Leadership: What It Can Do for Organizations

Posted by & filed under Leadership Skills.

Today more than ever, employees want a say in the decisions that affect them. Workers are increasingly demanding input into where and when they work, what they do, whom they work with, and other issues. Democratic leadership styles, such as collective leadership and participative leadership, may prove to be particularly suited to improving job satisfaction … Read  

Managing Emotions in Negotiation: Teaching Students to Turn Emotions into an Opportunity for Mutual Gain

Posted by & filed under Uncategorized.

How do you move from an emotionally charged moment in a negotiation to a mutually beneficial agreement? In negotiations of all types, whether buying a house or negotiating a company acquisition, emotions naturally manifest. Left unaddressed, emotions can derail a negotiation and make agreement seem impossible. When emotions are managed properly, however, they can allow the … Read  

Negotiators: Resist Vividness Bias in Negotiations

Posted by & filed under Uncategorized.

Vividness bias is the tendency to overweight the vivid and prestigious attributes of a decision, such as salary or an employer’s status, and underweight less impressive issues, such as location or rapport with colleagues. Let’s talk about a clear vividness bias example from 2015 in Major League Baseball. For the New York Mets, it was hard … Read  

Cognitive Biases in Negotiation and Conflict Resolution – Common Negotiation Mistakes

Posted by & filed under Conflict Resolution.

Negotiators planning to engage in conflict resolution in a personal or business disputes should be aware of cognitive biases in negotiation, particularly when your dispute is being decided by a judge. Before doing so, you should consider carefully what psychologists, political scientists, and legal scholars have learned about judges from negotiation research and social science: … Read  

Negotiation Skills Training: Define Your Negotiation Style

Posted by & filed under Uncategorized.

How would you characterize your negotiation style: Are you collaborative, competitive, or compromising? During any professional negotiation skills training, you’re likely to find out your negotiating style when setting goals and revealing your negotiating personality. … Read  

Value Conflict: What It Is and How to Resolve It

Posted by & filed under Conflict Resolution.

Some of our most heated negotiations and disputes involve value conflict over our core values, such as our personal moral standards, our religious and political beliefs, and our family’s welfare. Consider these value conflict examples:

Business partners clash over the ethical standards they expect each other to uphold. A negotiator refuses to do business with a potential counterpart … Read  

Win Win Negotiation: Managing Your Counterpart’s Satisfaction

Posted by & filed under Uncategorized.

As the following points of win-win negotiation will demonstrate, ensuring that your counterpart is satisfied with a particular deal requires you to manage several aspects of the negotiation process, including his outcome expectations, his perceptions of your outcome, the comparisons he makes with others, and his overall negotiation experience itself. … Read  

Make the Most of Your Salary Negotiations

Posted by & filed under Uncategorized.

What salary negotiation skills can you use if a potential employer asks you about your past salary? If you earned a competitive wage, your concern may be whether the new employer can afford you. … Read  

3 Keys to Effective Leadership in Difficult Negotiations

Posted by & filed under Conflict Resolution.

A medical facility might not be the first place you think of for effective leadership in a negotiation. But that’s precisely what took place between a doctor and his patients. At Memorial Sloan Kettering Cancer Center (MSKCC) in New York City, a leading cancer research and treatment institution, doctors often will advise men who are … Read  

Dear Negotiation Coach: How Can You Simplify Complex Negotiations with Stakeholder Alignment?

Posted by & filed under Business Negotiations.

In complex, multiparty negotiations, the task of value creation can quickly become overwhelming because of the large number of parties and interests at stake. An emerging process called “stakeholder alignment” can help construct order from chaos in complex negotiations, according to Joel Cutcher-Gershenfeld, a professor at the Heller School for Social Policy and Management at … Read  

Job Negotiation Advice from Leading Ladies

Posted by & filed under Uncategorized.

Thanks to a series of cultural events and news stories, job negotiation advice has become a hot topic among women professionals and businesspeople more generally. First came Facebook CEO Sheryl Sandberg’s book Lean In: Women, Work, and the Will to Lead (Knopf, 2013) and corresponding movement, which encouraged women to take on leadership roles and … Read  

Unlocking Cross-Cultural Differences in Negotiation

Posted by & filed under International Negotiation.

Cross-cultural differences in negotiation can be particularly challenging. When people from different cultures negotiate, they often feel uncertain about how to act and confused by one another’s statements and behavior. The potential for misunderstandings and conflict is often high as a result. In her book, Rule Makers, Rule Breakers: How Tight and Loose Cultures Wire … Read  

Paternalistic Leadership: Beyond Authoritarianism

Posted by & filed under Leadership Skills.

What’s your first reaction to the concept of paternalistic leadership? If you’re new to the concept and from an individualistic culture, such as the United States, Canada, Australia, or many European nations, you might dismiss the idea out of hand. After all, paternalism connotes top-down leadership, an outdated and exclusionary male-centered viewpoint, and strict authoritarianism. … Read  

Debunking Negotiation Myths

Posted by & filed under Uncategorized.

In her book The Mind and Heart of the Negotiator, Leigh Thompson cites four widely held negotiation myths that bar negotiators from improving their skills. This analysis is worth the attention of anyone who wants to move beyond platitudes to a deeper understanding of negotiation. … Read  

Negotiation Research Examines Ethics in Negotiating

Posted by & filed under Uncategorized.

Lack of transparency regarding negotiations between hospitals and the insurers known as preferred provider organizations, or PPOs, is a key contributor to spiraling health-care costs in the United States, back in a 2013 article in the New York Times. This topic has many questioning ethics in negotiating within the healthcare industry. The problem starts with the … Read  

A Negotiation Impasse Between England and France Leads to Skirmish Over Scallops

Posted by & filed under Dispute Resolution.

When parties are fighting for scarce resources, disputes can become intense. Negotiation is often the answer, but agreements may need to be continually revisited to keep the peace, and a negotiation impasse can result in renewed conflict. That’s the main takeaway from the dispute that erupted in the English Channel between French and British fishermen … Read  

Dear Negotiation Coach: Eliminating Unconscious Biases at Work By Naming Them

Posted by & filed under Leadership Skills.

Black men and women continue to be vastly underrepresented in leadership roles in corporate America due to unconscious biases in the workplace, amongst other reasons that may be more conscious. Those who advance in majority-white organizations encounter both covert and overt bias, and often struggle to feel authentic and connected, write contributors to the book … Read  

Charismatic Leadership: Weighing the Pros and Cons

Posted by & filed under Leadership Skills.

Jack Welch. Lee Iacocca. Ronald Reagan. Steve Jobs. Sam Walton. These prominent leaders from the 1980s embodied a leadership style held up at the time as highly desirable and effective: charismatic leadership. Leadership trends wax and wane, and charismatic leadership has more recently taken a back seat to less hierarchical and paternalistic leadership styles, such as participative … Read  

Negotiation Research Says to Make Stronger First Offers in Multi-Issue Negotiations

Posted by & filed under Uncategorized.

Should you make the first offer in a negotiation? What about multi-issue negotiations? It’s not a trivial question. The negotiator who makes the first offer can powerfully anchor the discussion in her favor, research has found. In fact, the first offer accounts for between 50% and 85% of the variance in a negotiation’s final outcome, Adam … Read  

International Negotiations and Agenda Setting: Controlling the Flow of the Negotiation Process

Posted by & filed under International Negotiation.

When two groups are embroiled in a conflict, it is common for the party with less power to have difficulty convincing the more powerful party to sit down at the negotiating table in international negotiations. In such cases, the more powerful player is likely to resist the notion of shaking up the status quo—and thus … Read  

Why First Impressions Matter in Negotiation

Posted by & filed under Uncategorized.

Even when not based in reality, the expectation that someone is “tough” or “cooperative” becomes a self-fulfilling prophecy at the bargaining table. When you approach an allegedly tough competitor with suspicion and guardedness, he is likely to absord these expectations and become more competitive. … Read  

Emotional Intelligence in Negotiation

Posted by & filed under Dealmaking.

You feel a little nervous during your first meeting with a new colleague, Steve, to negotiate a long-term project to be co-managed by your respective divisions, but he immediately puts you at ease. Warm and friendly, he makes it clear he’s highly motivated to reach an arrangement that will help both divisions. When talks grow … Read  

Dressing for Success: How Wealth and Status Cues Affect Business Negotiation

Posted by & filed under Uncategorized.

In business negotiations, we know we’re supposed to focus on substance: which issues matter to both sides, what each party can afford, what each side’s outside alternatives are, how to build a strong relationship, and so forth. Yet we’re often swayed by more superficial, often irrelevant aspects of negotiation, such as the shape of the table, whether … Read  

Negotiation Team Strategy

Posted by & filed under Uncategorized.

Some negotiations are simple enough to handle on our own, but those deals are increasingly rare in the business world. These days, to thrive in negotiation, you often need to be able to work effectively as part of a negotiation team. … Read  

The Importance of a Relationship in Negotiation

Posted by & filed under Uncategorized.

At the negotiation table, what’s the best way to uncover your negotiation counterpart’s hidden interests? Build a relationship in negotiation by asking questions, then listening carefully. Even if you have decided to make the first offer and are ready with a number of alternatives, you should always open by asking and listening to assess your … Read  

Are Introverts at a Disadvantage in Negotiation?

Posted by & filed under Uncategorized.

Are extroverts by nature better negotiators than introverts? Or are they at a disadvantage in negotiation? As we’ll see, the answer is far from decided. However, we all have clear opportunities to build on our own strengths and learn from those of others. Introversion is a personality trait marked by a desire to think through ideas … Read  

Alternative Dispute Resolution (ADR) Training: Mediation Curriculum

Posted by & filed under Mediation.

In 2009, we collected many types of curriculum materials from teachers and trainers who attended the Mediation Pedagogy Conference. We received general materials about classes on Alternative Dispute Resolution (ADR) as well as highly specific and idiosyncratic units like Conflict Resolution through Literature: Romeo and Juliet and a negotiating training package for female managers … Read  

Ask A Negotiation Expert: How Can Women in the Workplace Gain Ground?

Posted by & filed under Uncategorized.

Deborah Kolb, the Deloitte Ellen Gabriel Professor for Women in Leadership (Emerita) at Simmons College, shares strategies that women in the workplace can use to overcome pay and promotion gaps at work. Kolb is the coauthor (with Jessica L. Porter) of Negotiating at Work: Turn Small Wins into Big Gains (Jossey-Bass, 2015). Past research has suggested that … Read  

Understanding Different Negotiation Styles

Posted by & filed under Uncategorized.

In the business world, some negotiators always seem to get what they want, while others more often tend to come up short. What might make some people better negotiators than others? The answer may be in part that people bring different negotiation styles and strategies to the bargaining table, based on their different personalities, experiences, … Read  

Managing Difficult Negotiations: Lessons from the 2015-2017 Illinois Budget Impasse

Posted by & filed under Dispute Resolution.

On July 6, 2017, the state of Illinois finally resolved a 793-day budget impasse, the longest such impasse in U.S. history. The economically devastating stalemate between Republican then-governor Bruce Rauner and the Democratic-controlled state legislature, triggered by hardball negotiation tactics, offers lessons to negotiators managing difficult negotiations. An Agenda and a Condition As Illinois politicians approached negotiations … Read  

Ask Better Negotiation Questions

Posted by & filed under Uncategorized.

Consider negotiation questions you might overhear in a typical business negotiation: ■ “ You want how much for that order?” ■ “Can you see what an excellent offer this is?” ■ “Are you ready to take this deal, yes or no?” It’s not difficult to see the limitations of these negotiation questions. The first one is likely to promote … Read  

Teach by Example with These Negotiation Case Studies

Posted by & filed under Uncategorized.

Negotiation case studies use the power of example to teach negotiation strategies. Looking to past negotiations where students can analyze what approaches the parties took and how effective they were in reaching an agreement, can help students gain new insights into negotiation dynamics. The Teaching Negotiation Resource Center (TNRC) has a variety of negotiation case … Read  

Dear Negotiation Coach: When Silence in Negotiation is Golden

Posted by & filed under Uncategorized.

Question: I have the sense that silence can sometimes be useful, but it usually just makes me feel uncomfortable. Does silence in negotiation have benefits? A: In Western cultures, many people are uncomfortable with silence. We tend to talk on top of one another, with little pause between point and counterpoint. Any silence that occurs often … Read  

Dear Negotiation Coach: Should You Say Thank You for Concessions in Negotiations?

Posted by & filed under Uncategorized.

We had the chance to speak with Alison Wood Brooks, O’Brien Associate Professor of Business Administration at Harvard Business School, regarding a question about expressing thank for concessions in negotiations. Here’s the original question: Q: This may sound like a trivial question, but it’s been bothering me. When my negotiation counterparts make a favorable concession or … Read  

Ask A Negotiation Expert: Learning From Humanitarian Negotiations Amid International Conflict

Posted by & filed under Uncategorized.

International Committee of the Red Cross (ICRC) president Peter Maurer views negotiation as integral to the ICRC’s mission of providing humanitarian aid to people in international conflict zones. A former Swiss minister of foreign affairs and ambassador to the United Nations, Maurer is the ICRC’s chief negotiator and promotes the development of negotiation skills within … Read  

What Is Collective Leadership?

Posted by & filed under Leadership Skills.

When we think of successful leaders, we typically envision a solitary person—a president, CEO, or entrepreneur—drawing on their vision, charisma, and drive to inspire and direct others. As our world grows increasingly more connected and complex, however, this top-down approach to leadership is becoming increasingly outdated. More and more, organizations are replacing charismatic leadership by … Read  

Planning for Cyber Defense of Critical Urban Infrastructure

Posted by & filed under Uncategorized.

Save Fairport: Planning for Social Cyber Defense of Critical Urban Infrastructure Cybersecurity for critical urban infrastructure is a major public safety issue for cities. Cyber-attacks can cause major physical damage, as well as sow chaos and undermine public faith in government. Cyber criminals constantly develop new types of malware, which may not be detectable by current … Read  

Using Body Language in Negotiation

Posted by & filed under Uncategorized.

Negotiation experts typically advise us to meet with our counterparts in person whenever possible rather than relying on the telephone or Internet. As convenient as electronic media may be, they lack the visual cues that help convey valuable information and forge connections in face-to-face talks. Without access to gestures and facial expressions, those who negotiate … Read  

The Right Negotiation Environment: Your Place or Mine?

Posted by & filed under Daily.

Everyone knows the three rules of real estate: “Location! Location! Location!” When it comes to making deals, choosing the right negotiation environment can be just as important. The location you select can dramatically affect the ensuing process and, ultimately, the end result. In deal making, the answer to the question “Your place or mine?” is … Read  

Dear Negotiation Coach: Is There a Negotiating Strategy That Will Make Ideas Resonate?

Posted by & filed under Uncategorized.

Q: I’ve pitched many great ideas for change to my organization, but management never takes action on any of them. Even when my organization specifically requests ideas for new products or processes, it’s always a colleague’s idea that gets chosen over mine. Negotiators are good at persuasion. Do you have any tips to increase my … Read  

Dear Negotiation Coach: Can Negotiation Theory Help Us Understand Our Religious Identity?

Posted by & filed under Uncategorized.

Negotiation theory suggests you focus on interests, not positions; separate inventing from committing; invest heavily in “What if?” questions; insist on objective criteria; and try to build nearly self-enforcing agreements. But what if the negotiation is with yourself, or about your own religious identity? For example, what does it mean to be Jewish in America? What challenges … Read  

BATNA Analysis Can Help You Avoid the Agreement Trap

Posted by & filed under BATNA.

In both our personal and our business negotiations, “getting to yes” is typically the ultimate goal. Negotiation research and advice tend to focus on identifying the conditions that can help people overcome their differences, relax firm positions, and reach harmonious terms that could lead to a mutually fulfilling long-term relationship. This mindset risks downplaying the fact … Read  

Moving Toward Group Conflict Resolution

Posted by & filed under Conflict Resolution.

Over the years, what many believe to be Jesus’s tomb in Jerusalem’s Old City has been the site of tensions that have at times escalated into violence. Inside the Church of the Holy Sepulchre, Greek Orthodox, Armenian Orthodox, and Roman Catholic communities guard the shrine surrounding the tomb, which they consider the holiest site in … Read  

Is Humor in Business Negotiation Ever Appropriate?

Posted by & filed under Uncategorized.

Have you ever wondered if humor in business negotiation is appropriate, and when? We spoke with Alison Wood Brooks, O’Brien Associate Professor of Business Administration and Hellman Faculty Fellow in the Negotiation, Organizations & Markets Unit at Harvard Business School to find out. Imagine this scenario. You’re sitting among some of your company’s partners. Just when … Read  

The Value of Using Scorable Simulations in Negotiation Training

Posted by & filed under Uncategorized.

At a Teaching Negotiation Resource Center (TNRC) faculty pedagogy seminar, members of the PON faculty and negotiation community gathered to hear Gordon Kaufman (MIT Morris A. Adelman Professor of Management, Emeritus) speak about how he uses quantifiable data to plot student-learning trajectories. The conversation focused on the ongoing debate within the negotiation pedagogy community regarding the way … Read  

New Simulation: Having Difficult Conversations Over Email

Posted by & filed under Uncategorized.

Negotiating over email has its own unique challenges and opportunities. For example, people often assume that the emails they have sent are read immediately and so experience anxiety when there isn’t a prompt response, failing to account for reasonable delays. On the other hand, email negotiations also provide a permanent record of what is discussed … Read  

What Are Our Students Actually Learning? Gauging Effectiveness in Teaching Negotiation

Posted by & filed under Uncategorized.

Ways of Gauging Effectiveness in Teaching Negotiation Most instructors aspire to do more than simply teach students about negotiation. They want to teach students how to negotiate more effectively. That’s an ambitious goal, given the complexity of the process. Negotiation success requires keen analysis and deft social skills, along with a mix of confidence and humility. … Read  

Elements of Negotiation Style: Angela Merkel

Posted by & filed under International Negotiation.

What is your negotiation style? Some negotiators make a strong impression through bold opening statements and mesmerizing presentations. Others closely observe and gather information before making any decisive moves. Angela Merkel, who chose not to run for reelection in 2021 after nearly 16 years as Germany’s chancellor, has demonstrated the latter type of negotiation style: … Read  

New Simulation on Negotiating the Future of Dams

Posted by & filed under Uncategorized.

Pearl River is a seven party, facilitated, multi-issue negotiation over the management of dams in a coastal basin.  Pearl River is a facilitated, multi-issue negotiation simulation for eight or nine participants about the management of five dams in the hypothetical Pearl River basin. This science-based negotiation simulation provides an opportunity for learning about and discussing larger-scale … Read  

Dear Negotiation Coach: International Cultural Differences Around Trust

Posted by & filed under Uncategorized.

When choosing new business partners, we size them up to decide whether they are trustworthy. Interestingly, international cultural differences can influence the way in which we make such determinations, Jeanne Brett, Professor Emeritus of Management & Organizations at Northwestern University’s Kellogg School of Management, and Louisiana State University professor Tyree Mitchell found in a new … Read  

The Inseparable Link Between Effective Leadership and Communication

Posted by & filed under Uncategorized.

In 1994, the Walt Disney Company faced an unexpected test of leadership and communication after its president and CEO, Frank Wells, died in a helicopter crash. Disney chairman and CEO Michael Eisner believed his longtime friend Michael Ovitz, the founder and majority owner of successful Hollywood talent firm Creative Artists Agency, or CAA, as it … Read  

Pedagogy in a Pandemic: Teaching Negotiation to a Masked Room

Posted by & filed under Uncategorized.

How can instructors teach students to interpret facial expressions and body language while masked in negotiation? As teachers and students prepare to return to the classroom in the fall, it is likely going to look a lot different. With social distancing and masks, students face new challenges when trying to read facial expressions in negotiation simulations. … Read  

Negotiating with Governments: How to Deal with Government Officials

Posted by & filed under Uncategorized.

Whether at the local, federal, or international level, negotiations with governments often involve unique pressures and constraints. Does the official at the table actually have decision-making authority? What kinds of regulatory or policy constraints are they operating under? Governments often pursue very different interests in negotiations from those of a private company. In Seven Secrets for … Read  

New Simulation: Ethical Dilemmas Surrounding Water Shutoffs in Older American Cities

Posted by & filed under Uncategorized.

Ethical Dilemmas Surrounding Water Shutoffs in Older American Cities, newly available from the Teaching Negotiation Resource Center (TNRC), is a six party, multi-issue negotiation involving environmental, political, economic and social interest groups, in a shrinking American city, where the water infrastructure is in desperate need of repair. This role-play simulation illustrates the ethical, financial and … Read  

In the Negotiation Planning Process, to Capture the Force, be Patient

Posted by & filed under Business Negotiations.

Sometimes the negotiation planning process will take longer than expected to get the best results. On October 30, 2012, Robert A. Iger, CEO of the Walt Disney Company, announced that Disney was acquiring Lucasfilm, the film-production company known primarily for the spectacularly successful Star Wars film franchise. Following lengthy negotiations, George Lucas, Lucasfilm’s founder and sole … Read  

In Negotiation, it’s All in the Timing

Posted by & filed under Dealmaking.

Back on July 11, 2000, U.S. president Bill Clinton welcomed Israeli Prime Minister Ehud Barak and Palestinian Authority Chairman Yasser Arafat to a summit at Camp David aimed at resolving the Israeli-Palestinian conflict once and for all. The summit covered various contentious issues, including territory, settlements, security, and the status of refugees. After about two weeks, … Read  

How to Respond to Questions in Negotiation

Posted by & filed under Business Negotiations.

What’s the toughest question you’ve ever been asked during a negotiation? Do you know how to respond to questions when they’re out of your comfort zone? If you negotiate frequently, it might be hard to narrow it down to just one. Focusing on job interviews, here are a few negotiation questions that candidates often dread:

“How … Read  

Visionary Leadership through Coalition Building

Posted by & filed under Leadership Skills.

Increasingly, executives are displaying visionary leadership on issues related to social justice. The National Basketball Association printed the words “Black Lives Matter” on the court in its Orlando, Florida, “bubble” in 2020, for example, and businesses such as Netflix have committed to making significant financial investments in Black communities. On March 25, 2021, Georgia’s Republican-led legislature … Read  

How Much Does Personality in Negotiation Matter?

Posted by & filed under Uncategorized.

We tend to have strong intuitions about which personality traits help or hurt us in negotiation, but does research on the topic confirm our hunches? Does personality in negotiation matter? Before we explore this topic, please answer “True” or “False” in response to the following questions: 1. Extroverted negotiators tend to perform better than introverted negotiators. 2. Agreeable … Read  

Four Negotiation Examples in the Workplace That Sought Greater Equity and Diversity

Posted by & filed under Uncategorized.

There are a number of infamous negotiation examples in the workplace, but one most notable instance occurred in March 2018, when more than 700 Canadian doctors, residents, and medical students signed an online petition protesting their pay. The public health-care system in Quebec had been the victim of budget cuts, and the medical professionals weren’t … Read  

Methods of Dispute Resolution: Building Trust in Online Mediation

Posted by & filed under Dispute Resolution.

Before the Covid-19 pandemic, mediators and other negotiation practitioners often insisted on meeting in person, convinced that online methods of dispute resolution lack “the human touch”—the warmth, energy, body language, and other subtle factors that build essential ingredients in conflict resolution, including trust, empathy, and rapport. But when lockdowns and social-distancing restrictions took hold in the … Read  

Negotiating Strategies for Navigating Sensitive Topics

Posted by & filed under Uncategorized.

When devising negotiating strategies, some topics seem off-limits: difficult to bring up and perhaps impossible to resolve. Consider the following anecdotes: – In the process of negotiating an acquisition that would include key personnel, members of the buyer’s team are concerned about rumors that a top executive from the target firm has a serious drinking problem … Read  

Lessons Learned from Teaching Online: Pedagogy in a Pandemic

Posted by & filed under Uncategorized.

The exercises and videos developed for teaching online can also help improve in-person courses. As teachers and trainers around the world are working to transition their courses online and wondering about how their approach to teaching will be altered moving forward, the Teaching Negotiation Resource Center (TNRC) asked some of our experienced online teachers to share … Read  

In Negotiation, Is Benevolent Deception Acceptable?

Posted by & filed under Uncategorized.

Do you behave as honestly as possible in your negotiations? Do you view honesty as a critical attribute in your negotiation counterparts? You probably answered these questions in the affirmative: Like many of us, you view deliberate deception to be both unethical and risky. … Read  

Alternative Dispute Resolution Examples: Restorative Justice

Posted by & filed under Dispute Resolution.

Alternative dispute resolution examples often highlight relatively cheap, quick, and efficient alternatives to litigation, such as mediation. Within the criminal justice system, cases increasingly are being resolved through a form of alternative dispute resolution called restorative justice. A recent news story has prompted discussion of how restorative justice is defined—and how it can be implemented … Read  

Why diversity hiring efforts often fail—and how your organization can do better

Posted by & filed under Leadership Skills.

Immediately before the abbreviated Major League Baseball (MLB) draft, televised live on June 10, 2020, league commissioner Rob Manfred made a statement acknowledging the harm of systemic racism and inequality, and said that he and team owners would be “active participants in social change.” As he spoke, each MLB team’s general manager (GM) or head … Read  

Advanced Negotiation Techniques: Negotiating Partnerships Online

Posted by & filed under Uncategorized.

As the Covid-19 pandemic took hold in the spring of 2020, mergers and acquisitions (M&A) ground nearly to a halt. Many believed it would be impossible to build the trust and rapport needed to form successful partnerships from a distance. But as social distancing restrictions dragged on, deal making took off. Global companies struck deals … Read  

Making the best of pandemic-era deal disruptions

Posted by & filed under Dealmaking.

This past fall, three grown children set about helping their mother, Mina, find a memory care facility for John, their 85-year-old father. John’s previously mild dementia had progressed rapidly during the Covid-19 pandemic, to the point that he could no longer live safely at home. John’s children gathered a short list of affordable long-term care facilities … Read  

Implicit and Explicit Bias: When Negotiators Discriminate Based on Race

Posted by & filed under Leadership Skills.

Implicit and explicit bias are common, whether the guilty parties are aware of it, or not.  On July 14, 2015, American Honda Finance Corporation (AHFC), the U.S. financing division of Japanese car manufacturer Honda, agreed to refund $24 million to minority borrowers to settle federal investigations. AHFC was alleged to have racially discriminated against the … Read  

Job Offer Negotiation Tips During the Pandemic

Posted by & filed under Uncategorized.

Amid the Covid-19 pandemic, many jobseekers have concluded that if they are lucky enough to be offered a good job in a tight market, they lack the power needed to negotiate better employment terms. In fact, a silver lining of the crisis is that it has created new opportunities to negotiate. With the coronavirus throwing … Read  

Diplomacy Examples in the Covid-19 Era

Posted by & filed under International Negotiation.

In 2020, grounded by the Covid-19 pandemic, international diplomats accustomed to traveling from capital to capital found themselves stuck in a never-ending stream of videoconferences. To take a number of diplomacy examples, the G7, the G20, the International Monetary Fund, and the World Bank all met online, reduced to tiny faces on a screen. The … Read  

Lessons learned from a great negotiation leader

Posted by & filed under Uncategorized.

Leadership in negotiation In academia, there are often subtle conflicts between the executive staff who run programs and centers, and the academics connected to them. Only a talented leader can consistently weave together such groups and integrate very different views. Susan has been such a leader for many years. She provides a vision of doing all we … Read  

How to Deal with Difficult Customers

Posted by & filed under Dealing with Difficult People.

To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media, while customers likewise complain that their needs increasingly are not being met by companies focused on the bottom line. … Read  

The Power of a Simple Thank You in Negotiation

Posted by & filed under Daily.

Expressions of gratitude have a number of positive effects, such as helping us savor pleasurable experiences, manage stress, and strengthen relationships, researchers have found. In negotiation and other contexts, showing gratitude also motivates those we thank to keep on giving. … Read  

Conflict Management and Negotiation: Personality and Individual Differences That Matter

Posted by & filed under Conflict Resolution.

Although Elfenbein and her colleagues did find that negotiators performed at a similar level from one negotiation to the next, to their surprise, these scores were only minimally related to specific personality traits. And traits that are basically unchangeable, such as gender, ethnic background, and physical attractiveness, were not closely connected to people’s scores. A small … Read  

Ask A Negotiation Expert: The Surprising Benefits of Negotiating with Your Kids

Posted by & filed under Uncategorized.

These days, families are experiencing a lot of togetherness—and perhaps more disagreement and conflict than usual. In their new book, Negotiating at Home: Essential Steps for Reaching Agreement with Your Kids (Praeger, 2020), Rutgers Business School professor Terri R. Kurtzberg and Baruch College professor Mary C. Kern explain how parents can apply negotiation skills to … Read  

The Winner’s Curse in Negotiations: How to Avoid It

Posted by & filed under Business Negotiations.

These business negotiations – an auction and a negotiated acquisition – highlight both the promise and risks of high-priced purchases and the dangers of the winner’s curse in negotiation. Negotiators fall victim to the winner’s curse in negotiations when they over-compete (and overbid) for items in the pursuit of a “victory” at the bargaining table. … Read  

Strategies to Resolve Conflict over Deeply Held Values

Posted by & filed under Conflict Resolution.

Some of our most heated negotiations and disputes concern our core values, including personal moral standards, religious and political beliefs, and our family’s welfare. Business partners sometimes clash over the ethical standards they expect each other to uphold. Parents might forbid their teenager from attending a party during the pandemic. Friends may feel bitterly divided … Read  

5 Types of Negotiation Skills

Posted by & filed under Uncategorized.

Businesspeople who are looking for effective negotiation strategies often confront a dizzying array of advice. It can be useful to take a step back and categorize these strategies into various types of negotiation tactics. Highlighting the benefits of negotiation in business, the following five types of negotiation tactics can help you think more broadly about … Read  

Price Anchoring 101

Posted by & filed under Uncategorized.

Opening offers have a strong effect in price negotiations. The first offer typically serves as an anchor that strongly influences the discussion that follows. In research documenting price anchoring, psychologists Daniel Kahneman and Amos Tversky found that even random numbers can have a dramatic impact on people’s subsequent judgments and decisions. … Read  

Emotional Intelligence as a Negotiating Skill

Posted by & filed under Uncategorized.

The concept of emotional intelligence burst into the cultural imagination in 1995 with the publication of psychologist Daniel Goleman’s bestselling book of the same name. Experts have predicted that scoring high on this personality trait would boost one’s bargaining outcomes and have found many successful negotiation examples using emotional intelligence in their research. … Read  

Managing Faultlines in Group Negotiations

Posted by & filed under Mediation.

Group negotiations are a fact of managerial life, yet the outcomes of teamwork are highly unpredictable. Sometimes groups cohere, reaching novel solutions to nagging problems, and sometimes infighting causes them to collapse. How can you predict when conflict will emerge in groups, and what can you do to stop it? Dora Lau of the Chinese University … Read  

Choosing When to Choose

Posted by & filed under Uncategorized.

When it comes to negotiation, the more choices on the table, the better your outcomes will be – right? Not necessarily. An excess of options can stand in the way off efficient agreements and, moreover, prevent you from being satisfied with the final result. … Read