negotiation and conflict management
What is Negotiation and Conflict Management?
Parties often approach negotiation and conflict management from different perspectives, differences that can lead to common negotiation mistakes and disappointing outcomes.
To enhance negotiation and conflict management skills, it’s important to acknowledge that differences in perceived conflict may be likely. Similarly, actions and statements designed to convey toughness can backfire by launching an escalatory spiral that is difficult to contain.
If that happens, recognize that your adversary’s provocations could be intended to inspire steps in conflict resolution. Try to soften your position and look for solutions using novel negotiation and conflict management techniques.
What negotiation and conflict management strategies can help you work through a crisis with your counterpart?
Feel the Other Side’s Pain
It’s a simple fact: in negotiation, your problem is likely the other side’s problem, and vice versa. This knowledge can help improve your negotiation and conflict management skills.
Reframe the Problem
When engaged in conflict negotiation, we tend to focus on potential losses as compared with the expectations we had when the original deal was signed. But when negotiations are framed in terms of losses, conflict management strategies often fail. To overcome this trap, think in terms of the realities of the new status quo, not what used to be,
When parties begin to look at the problem this way, they become capable of viewing any deal that avoids the worst possible outcome as a gain for both parties—a mindset that is likely to lead to greater cooperation and creativity.
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