What is online mediation?
Online mediation relies on at least some use of information technology and is a voluntary process of mediation.
Online mediation can be a completely automated through a dispute resolution system with computer-prompted information gathering, decision making based on disputants’ inputs, and no interaction from a third party at all.
However, it’s more likely to involve the “delivery of personalized, individual, as-close-to-traditional-as-possible mediation—at a distance,” say the authors of Advancing Workplace Mediation Through Integration of Theory and Practice—Jennifer Parlamis, Noam Ebner, and Lorianne Mitchell.
Although workplace e-mediation is often conducted between parties who are located far apart, it can also incorporate in-person meetings.
Originally, online mediation relied primarily on text-based communications, such as email. But thanks to videoconferencing services such as Skype, Zoom, and Google Hangouts, parties can now easily and cheaply communicate with one another in real time, while also benefiting from the visual and vocal cues that video conveys. Still, e-mediators continue to use email, text messaging, automated systems, the telephone, and other forms of technology to converse and coordinate during the mediation process.
The following items are tagged online mediation: