Mediation and conflict resolution are two important and complementary skills that can be beneficial in the workplace.
If you work with others, sooner or later you will almost inevitably face a conflict. You may need to mediate a dispute between two members of your department. Or you may find yourself angered by something a colleague reportedly said about you in a meeting. Or you may need to engage in mediation and conflict resolution with a client over a missed deadline
In the heat of conflict, it can be difficult to think rationally about how you got where you are and how you might make things better. But by taking a break to consider the elements of mediation and conflict resolution, you can move toward a more rational assessment of the dispute and come up with ways to address it.
In addition, when dealing with conflict at work, remember that people tend to view conflicts quite differently, based on their individual perspective. When figuring out how to manage conflict at work, we need to remember the importance of exploring the deeper interests underlying the other party’s positions. When you listen closely, you will go a long way toward building trust and resolving difficult situations.
Featuring three case studies, this valuable report provides proven strategies for leveraging opportunity out of conflict, and tips for creating value and improving relationships, even with difficult people.
We will send you a download link to your copy of this free report and notify you by email when we post new information on our website about how to handle conflict management.
The following items are tagged mediation and conflict resolution:
In 2009, we collected many types of curriculum materials from teachers and trainers who attended the Mediation Pedagogy Conference. We received general materials about classes on Alternative Dispute Resolution (ADR) as well as highly specific and idiosyncratic units like Conflict Resolution through Literature: Romeo and Juliet and a negotiating training package for female managers … Read More
The Program on Negotiation at Harvard Law School is pleased to present:
Reflections of a Mediator:
in an Age of Conflict
Dr. Johnston Barkat
United Nations Ombudsman and Mediation Services
Tuesday, April 7, 2015
12:15 – 1:30PM
Pound Hall 100
Harvard Law School campus
Free and open to the public. A non-pizza lunch will be provided.
About the Speaker:
Dr. Johnston Barkat is the Assistant Secretary-General heading … Read More
Program on Negotiation Chair Robert Mnookin was honored by the International Academy of Mediators with a lifetime achievement award during the organization’s fall 2012 conference in Cambridge, Massachusetts.
… Read More