To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media, while customers likewise complain that their needs increasingly are not being met by companies focused on the bottom line.
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handling stressful situations at work
The following items are tagged handling stressful situations at work:
In Corporate Crisis Management, Don’t Forget Employees
Corporate crisis management is stressful for everyone involved—including employees. All organizations facing a crisis—from a pandemic to negative PR—can and should take steps to lessen the likelihood of employee burnout and its negative effects. Indeed, addressing employees’ needs is a key aspect of corporate crisis management.
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