Can you deal with conflict before it emerges? With the right approach to conflict prevention, you can.
While conventional wisdom suggests that emotions don’t belong at the bargaining table, Professor Daniel Shapiro, founder and director of the Harvard International Negotiation Program, disagrees. In fact, his research suggests that effectively dealing with emotions gives you more power and control, both in negotiations and relationships. His proven framework and strategies around conflict prevention and resolution have been used the world over by countless leaders to achieve better outcomes.
But how do you engage in conflict prevention if you don’t know when you may face a conflict?
Conflicts often arise when we fail to carefully think through our own interests. For example, you may take offense after hearing through the grapevine that a coworker took full credit for a project you completed together. You certainly have a short-term interest in correcting that false impression, if it’s true.
At the same time, you may be overlooking a greater long-term interest: contributing to a functional workplace where conflicts are handled productively and relationships grow stronger. When you bring such long-term interests to the forefront, you become more capable of looking into the rumor carefully rather than immediately confronting your coworker.
But conflict prevention isn’t always ideal. In fact, conflict prevention can sometimes stifle creative problem solving.
The best leaders surround themselves with people who have diverse views, styles, and perspectives. This diversity of opinion helps leaders view a problem from all angles.
For example, we often wrap up negotiations too quickly and leave value on the table because we fear disagreeing with others. By contrast, when we not only feel free to disagree with others but also are encouraged to do so, we open the door to different perspectives and foster a more rigorous decision-making or negotiation process.
About the PON Summer Fellowship Program:
PON offers fellowship grants to students at Harvard University, MIT, Tufts University and other Boston-area schools who are doing internships or undertaking summer research projects in negotiation and dispute resolution in partnership with public, non-profit or academic organizations. The Summer Fellowship Program’s emphasis is on advancing the links between scholarship … Read Announcing the 2015 PON Summer Fellows
Recent Harvard Law School Graduate Grant Strother ’12 was selected to receive The International Institute for Conflict Prevention & Resolution (CPR) Outstanding Original Student Article Award for his paper, “Resolving Cultural Property Disputes in the Shadow of the Law.” This award recognizes a student article or paper that is focused on events or issues in … Read More
The Program on Negotiation (PON) at Harvard Law School and the Future of Diplomacy Project at Harvard Kennedy School (HKS) will jointly honor former U.S. Secretary of State James A. Baker, III with the 2012 Great Negotiator Award on Thursday, March 29, 2012, at the Ames Courtroom, Austin Hall, Harvard Law School.
The Great Negotiator Award … Read More
A major measure of the economy is the prevailing mood. A bleak job market and less-than-rosy economic outlook influence how we feel in an organization. Tighter budgets and increased layoffs are causes for concern, and many of us respond with “fight or flight” behavior. We defend our turf or avoid tense conversations in the hopes … Read Dealing with emotions during tough economic times
About the PON Summer Fellowship Program:
PON offers fellowship grants to students at Harvard University, MIT, Tufts University and other Boston-area schools who are doing internships or undertaking summer research projects in negotiation and dispute resolution in partnership with public, non-profit or academic organizations. The Summer Fellowship Program’s emphasis is on advancing the links between … Read Announcing the 2011 PON Summer Fellows
The Conflict Prevention and Resolution Institute (CPR) selected the Harvard Negotiation and Mediation Clinical Program (HNMCP) to be the recipient of its 2010 Problem Solving in the Law School Curriculum Award at its annual awards banquet on January 11, 2011 at the New York offices of Fulbright & Jaworski LLP. The clinic’s director and founder, … Read More
The Program on Negotiation at Harvard Law School Will Honor Former President of Finland Martti Ahtisaari with the 2010 Great Negotiator Award
Co-sponsored with the Future of Diplomacy Project at the Harvard Kennedy School, the Great Negotiator Event Offers Real-World Negotiation Discussion to All Students
For Immediate Release
CAMBRIDGE, MA (September 21, 2010) The Program on Negotiation … Read More