The part of a “difficult conversation” that addresses disagreements about what has happened or what should happen, who’s right and who’s wrong. (Douglas Stone, Bruce Patton and Sheila Heen, Difficult Conversations [Viking/Penguin, 1999], 7)
The part of a “difficult conversation” that addresses disagreements about what has happened or what should happen, who’s right and who’s wrong. (Douglas Stone, Bruce Patton and Sheila Heen, Difficult Conversations [Viking/Penguin, 1999], 7)