Conflict Resolution Systems for Organizations (DisRes 625)
MCCORMACK GRADUATE SCHOOL OF POLICY STUDIES
SPRING 2014
Instructor:
David Matz
617-287-7489
www.disres.umb.edu
This course is designed to deepen students’ understanding of open and hidden organizational conflict and the formal and informal dispute resolution systems that address or obscure these conflicts. Students will examine different kinds of conflict management systems and the criteria for measuring their effectiveness, and discuss the analysis and design of dispute management systems.