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online conflict resolution

The following items are tagged online conflict resolution:

Methods of Dispute Resolution: Building Trust in Online Mediation

Posted by Katie Shonk & filed under Dispute Resolution.

Before the Covid-19 pandemic, mediators and other negotiation practitioners often insisted on meeting in person, convinced that online methods of dispute resolution lack “the human touch”—the warmth, energy, body language, and other subtle factors that build essential ingredients in conflict resolution, including trust, empathy, and rapport. But when lockdowns and social-distancing restrictions took hold in the … Read More