Learn how to negotiate like a diplomat, think on your feet like an improv performer, and master job offer negotiation like a professional athlete when you download a copy of our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.


negotiation coach

The following items are tagged negotiation coach:

When a Job Offer is “Nonnegotiable”

Posted by & filed under Negotiation Skills.

Question: I am in my final year of business school and starting to prepare for job interviews. I have heard many of the organizations that recruit on campus are not open to negotiating specific terms of employment. Rather, they offer everyone roughly the same deal terms. To what extent should I respect such conventions versus … Read More 

What to Do When Your BATNA is Not Good Enough

Posted by & filed under BATNA.

The following question was featured in the “Ask the Negotiation Coach” section of the Negotiation Briefings newsletter, April 2010 issue. Question: What should I do when a negotiation seems to be all about price, I have no BATNA, and the other side knows it? … Read More 

The Hidden Hazards of BATNA Development

Posted by & filed under BATNA.

The following question was posed to Program on Negotiation faculty member and associate professor of business administration at Harvard Business School in the Negotiations, Organizations & Markets Unit, Francesca Gino and involves a negotiation example from real life from the world of business negotiations. … Read More 

BATNA and Risky Negotiation Tactics

Posted by & filed under BATNA.

Your BATNA is your “best alternative to a negotiated agreement.” Expect that your negotiating counterpart has one going into a negotiation, and so should you. Below is a good BATNA negotiation example involving how to leverage your away-from-the-bargaining-table options and the risks inherent with such a negotiation strategy. … Read More 

5 Tips for Improving Your Negotiation Skills

Posted by & filed under Negotiation Skills.

The prospect of boosting our negotiation skills can be so overwhelming that we often delay taking the necessary steps we can follow to improve, such as taking time to prepare thoroughly. The following five guidelines will help you break this daunting task into a series of manageable—and often essential—strategies. … Read More 

Mediation Process and Business Negotiations: How Does Mediation Work in a Lawsuit?

Posted by & filed under Mediation.

How does mediation work in a lawsuit? What benefits can mediation offer businesses that deal with multiple contractual agreements, some of which may end in disputes? These questions were answered by Harvard Law School Associate Professor and negotiation expert Dan Greiner in an “Ask the Negotiation Coach” segment from our Negotiation Briefings newsletter. … Read More 

How to Resolve Cultural Conflict: Overcoming Cultural Barriers at the Negotiation Table

Posted by & filed under Conflict Resolution.

After recently losing an important deal in India, a business negotiator learned that her counterpart felt as if she had been rushing through the talks. The business negotiator thought she was being efficient with their time. In this useful cross-cultural conflict negotiation example, how should this negotiator improve her negotiation skills? … Read More 

Negotiating with Millennials – How to Overcome Cultural Differences in Communication

Posted by & filed under Business Negotiations.

Negotiation training often focuses on bridging gaps between negotiators with different styles, backgrounds, or objectives, but what about overcoming generational barriers in negotiation? Generational differences need not stymie efforts at the bargaining table. In this segment from “Dear Negotiation Coach,” we explore how to overcome cultural differences in communication with members of the Millennial generation. … Read More 

Conflict Management: Intervening in Workplace Conflict

Posted by & filed under Conflict Resolution.

Question: I’m aware of lots of unresolved personnel issues that seem to be festering in my department, such as complaints about someone who is not doing his share of the work, another person whose griping is causing a drop in morale, and two coworkers who can’t seem to get along. I’m comfortable negotiating with customers, … Read More 

Win-Win Negotiations: Should You Consider a Deal Sweetener?

Posted by & filed under Win-Win Negotiations.

The following question was asked of Andrew Wasynczuk, MBA Class of 1953 and Senior Lecturer of Business Administration Harvard Business School in the Negotiation Briefings monthly “Ask the Negotiation Coach” column: I run a midsized retail sports-apparel chain located in the southwestern United States. I’ve been searching for a seasoned executive to lead new store expansion … Read More 

How to Defend Against “Scope Creep” at the Negotiation Table

Posted by & filed under Win-Win Negotiations.

The following question was asked of Negotiation Coach and PON faculty member Guhan Subramanian in the February 2014 issue of the Negotiation Briefings newsletter: Question: I run a small consulting firm that has a services contract with a major multinational corporation. The team we work with has a bad habit of continually adding items to the … Read More 

Dear Negotiation Coach: Breaking Bad News

Posted by & filed under Negotiation Training.

Q: I am a real-estate agent working in a relatively active market. Unfortunately, market conditions mean I often am delivering bad news to buyers: houses go off the market before I can arrange a walk-through; my clients’ offers often are countered very aggressively or rejected outright; and sellers may not be willing to agree to … Read More 

Dear Negotiation Coach: Negotiating Upgrades

Posted by & filed under Dealmaking.

Q: My company, a large multinational, contracts with an outside vendor for some of our software infrastructure. Due to new regulatory requirements, we have asked the vendor’s team to upgrade certain features of the software. We think that we should get these upgrades for free because these enhanced features may be needed by their other clients … Read More 

Dear Negotiation Coach: Perfect Pitch: Make Your Ideas Resonate in Negotiation

Posted by & filed under Negotiation Skills.

Q: I’ve pitched many great ideas for change to my organization, but management never takes action on any of them. Even when my organization specifically requests ideas for new products or processes, it’s always a colleague’s idea that gets chosen over mine. Negotiators are good at persuasion. Do you have any tips to increase my … Read More 

Dear Negotiation Coach: Improving Hiring Decisions

Posted by & filed under Leadership Skills.

Q: I run a large sales organization and am hoping to improve our hiring process because we are currently struggling to reduce employee turnover. Is there a good strategy for us to get a better sense of which candidates we should be pursuing? A: When you are deciding whom to hire, keep in mind that you … Read More 

Dear Negotiation Coach: Dealing with Early-Bird Bidders

Posted by & filed under Dealmaking.

Q: I’m selling my house in a seller’s market. As is the convention in this market, I listed the house at the higher end of its value and specified a deadline for prospective buyers to submit their offers. I was attempting to induce a bidding war. Typically, in this situation, offers come in very close … Read More 

Dear Negotiation Coach: Mixing Business and Friends

Posted by & filed under Dealmaking.

Q:My wife and I are friends with another couple who live in our neighborhood. For many years they have told us that they love our home and street and that if we ever wanted to move, they would like to buy our house. From the number of times they have said it, we know they’re … Read More 

Teaching Children to Self-Advocate

Posted by & filed under Leadership Skills.

DEAR NEGOTIATION COACH QUESTION: Our two young children are natural-born negotiators when it comes to getting what they want from their dad and me, but they tend to rely on us to advocate for them with those outside the house. How can I help them be effective negotiators with their friends, teachers, and others? ANSWER: We’ve all read the … Read More 

In negotiations with rookies, the NFL takes control

Posted by & filed under Dealmaking.

At one point or another, most of us have found ourselves in the midst of a chaotic negotiation process—one that takes much longer than hoped for, creates a great deal of stress, and squanders resources. Now imagine having to face multiple such negotiations annually. For many years, that’s the situation National Football League (NFL) teams were … Read More 

Dear Negotiation Coach: Expertise Can Blind Us

Posted by & filed under Dealmaking.

Question I have been in the real estate business for many years and have closed many successful deals. Over the past year, I have been involved in a negotiation over the sale of a piece of land. It’s hard for me to believe we have made so little progress. This is an important deal in the … Read More 

Dear Negotiation Coach: Learning from experience

Posted by & filed under Business Negotiations.

Q: I work with a group that has completed several mergers and acquisitions on behalf of our organization in recent years. We would like to assess how well we have done and where and how we might improve. What’s the best way to go about this? A:Across all kinds of business negotiations, assessing a team’s performance … Read More 

Dear Negotiation Coach: Negotiations Stalled Over Price

Posted by & filed under Dealmaking.

I am trying to buy a smaller company in my industry, but the negotiations have stalled over price. It probably won’t surprise you to hear the seller thinks his company is worth a lot more than I think it is. So far we have been talking about doing a straight cash deal, but now I’m contemplating … Read More 

Women and Negotiation: Negotiating the Gender Gap

Posted by & filed under Conflict Resolution.

The following question given to Program on Negotiation faculty member and a Senior Lecturer in Public Policy at the Harvard Kennedy School Hannah Riley Bowles: I recently figured out that I am one of the lowest-paid people at my level in my organization—even though I am one of the top performers. I am also one … Read More 

Dear Negotiation Coach: Manage their perceptions

Posted by & filed under BATNA.

Q: A customer is pressuring me to make a deal fast. I don’t want to be forced into a one-sided agreement and prefer to reach a compromise on mutually beneficial terms. How should I respond to such hard-bargaining tactics? A: As long as your customer thinks he’s your only option, he will believe that he has … Read More 

Dear Negotiation Coach: Coping with a change-of-control provision

Posted by & filed under Business Negotiations.

Q: I represent a company—let’s call it “ClientCorp”—that has a long-term contract with another company, “TargetCorp.” A provision in the agreement allows ClientCorp to exit the contract in the event of a “change of control” at TargetCorp. We have become aware that TargetCorp is in negotiations to be acquired by a third party, “AcquirerCorp,” a … Read More 

Negotiation Skills: A Failure to Communicate

Posted by & filed under Negotiation Skills.

Question: I’ve just finished reading the recent book No One Would Listen: A True Financial Thriller (Wiley, 2010) by Harry Markopolos, the whistle-blower in the Bernard Madoff scandal. Why do you think Markopolos was so ineffective at persuading the Securities and Exchange Commission (SEC) that Madoff was a fraud? What does this story tell us … Read More 

Disappointed by Results? Improve Accountability in Business Negotiations

Posted by & filed under Negotiation Skills.

When it comes to planning and carrying out talks, negotiators are too often left to their own devices. Here’s how to guide your employees toward better results. How satisfied are you with the outcomes that negotiators in your organization achieve? Most likely, you can think of a few successes worth crowing about, a few you’d like to sweep … Read More 

Dear Negotiation Coach: Cooling off after conflict

Posted by & filed under Conflict Resolution.

Q: My former spouse of 18 years and I had an explosive breakup a year ago. After failing to overcome our mutual hostility during divorce mediation, we have avoided each other, communicating primarily through our attorneys. Our divorce is now final, but because we have shared custody of our two teenagers, we need to communicate … Read More 

Dear Negotiation Coach Dealmaking after handshaking

Posted by & filed under Dealmaking.

Q: I’ve heard a lot about the benefits of nonverbal behavior in negotiation. Shaking hands seems like such a natural way to begin a negotiation, but does it signal too much eagerness to reach agreement? A: In 2013, U.S. president Barack Obama and Iranian president Hassan Rouhani planned a historic encounter at the United Nations General … Read More 

In negotiation, are your differences holding you back?

Posted by & filed under Business Negotiations.

In July 2012, Google executive Marissa Mayer, a top contender for the position of CEO of Yahoo, had a dazzling interview with the struggling Internet company’s board of directors. Mayer presented a detailed, impressive plan to lead each sector of Yahoo’s business, and she skillfully reassured board members about her perceived weaknesses, reports Bethany McLean … Read More 

Dear Negotiation Coach: Faltering by “paltering”

Posted by & filed under Dealmaking.

Q: As an HR manager, I struggle with the issue of how open and transparent to be during hiring negotiations. Sometimes, for example, I have only one worthy candidate for a position. Naturally, I would prefer not to share this fact because the candidate might use it to gain an edge. In cases like this, … Read More 

Dear Negotiation Coach: Should age be an issue?

Posted by & filed under Dealmaking.

Q:My daughter is negotiating via e-mail to hire a professional artist in the Netherlands to create cover art for a game book she created and will sell online. The price the artist quoted is high, but appropriate given his skills. My daughter, who is funding the project with her savings, is preparing to make a … Read More 

Dear Negotiation Coach: An ad budget doesn’t add up.

Posted by & filed under Business Negotiations.

Q: Advertisers frequently come to our advertising agency requesting services with their budget already established. This budget is often far too low for the solution or service they’re asking for. How do we ask our clients for a bigger budget without losing the business? A: In a world of tightening budgets and greater sophistication within procurement … Read More 

Dear Negotiation Coach: “Bad acts” and better contracts.

Posted by & filed under Dealmaking.

Q: I work for an international nonprofit that tries to eliminate “bad acts” around the world—not illegal activities, but ones that we consider unethical. We are currently negotiating with a U.S. business owner who is engaged in these bad acts. His business is generating losses, so we are trying to buy him out and put … Read More 

Dear Negotiation Coach: Negotiating with yourself

Posted by & filed under Negotiation Skills.

Q: I have attended negotiation training sessions that have stressed the importance of thorough preparation. I can see why this is valuable, but I have difficulty following through on this advice. Whenever I am facing an important negotiation, I resolve to gather information and plan my strategy beforehand. Yet amid all the other demands and … Read More 

Dear Negotiation Coach: “Should we leave external advisers out of the room?”

Posted by & filed under Mediation.

Q: My company is involved in a contentious and high-stakes intellectual-property dispute with a longtime competitor in our industry. We have been engaged in mediation for several months, thus far without success. In each session, there are dozens of people on each side, perhaps reflecting the high stakes and complex issues of law and technology … Read More 

Negotiating for Continuous Improvement: Offer Ongoing Negotiation Coaching

Posted by & filed under Negotiation Skills.

How can organizations capitalize on negotiation experience? Through reflective practice: the process of considering the results of each negotiation in light of initial expectations and then discussing what ought to be tried next. While each negotiator must take initiative for reflective practice, to truly learn from experience, most need continual coaching from mentors. … Read More 

Negotiating the Gender Gap

Posted by & filed under Mediation.

Is there a social cost for women who negotiate assertively for themselves in the workplace? Research suggests that women who negotiated higher compensation are viewed by evaluators as being more “demanding,” which leads to a disinclination to work with them in the future. In our most recent “Dear Negotiation Coach” feature in the … Read More