What are Mediation Techniques?
Mediation techniques can help us manage conflicts and resolve disputes in both business and personal situations.
As parents, friends, coworkers, and managers, we often need to manage disputes. It could be an argument between friends, frustrated employees, or even organizational disputes. Mediation techniques can help us come to an agreeable solution between parties.
Skilled mediators can lower the emotional temperature in a negotiation, foster more effective communication, help uncover less obvious interests, offer face-saving possibilities for movement, and suggest solutions that the parties might have overlooked. Rather than imposing a decision, mediation techniques such as communication skills, objectivity, and creativity can help disputants reach their own voluntary solution to the conflict.
When you enlist employees to work together to find a solution, they tend to become more invested in a decision than when you dictate it from above. And because mediation is collaborative in nature, it is likely to generate more creative solutions than arbitration would.
What makes a good mediator? Of course, serious mediation training and substantive expertise are critical, as is keen analytic skill. But according to a survey by Northwestern University law professor Stephen Goldberg, veteran mediators believe that establishing rapport is more important to effective mediation than employing specific mediation techniques and tactics.
To learn more, download this free special report, Mediation Secrets for Better Business Negotiations: Top Techniques from Mediation Training Experts from the editors of Negotiation. This report will provide you with insights into why mediation is the preferred method of dispute resolution for most managers. Throughout the report, you will discover how to select the right mediator, come to understand the mediation process, and learn how to engage the mediator to ensure a good outcome.
We will send you a download link to your copy of the report and notify you by email when we post new advice and information on how to improve your business negotiation skills to our website.
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