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managing difficult conversations

The following items are tagged managing difficult conversations:

New Simulation: Having Difficult Conversations Over Email

Posted by Lara SanPietro & filed under Teaching Negotiation.

Negotiating over email has its own unique challenges and opportunities. For example, people often assume that the emails they have sent are read immediately and so experience anxiety when there isn’t a prompt response, failing to account for reasonable delays. On the other hand, email negotiations also provide a permanent record of what is discussed … Read More