Back on February 28, 2014, Russian troops swarmed into Crimea following violent clashes between protesters and police in Kiev, Ukraine, and Ukrainian president Viktor Yanukovych’s abrupt departure from the country. A negotiation that was urging Russian president Vladimir Putin to retreat, Western leaders desperately searched for a way to help him “save face.”
It was a … Read More 
When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
managing conflict
The following items are tagged managing conflict
Daily
Courses and Training
Spring Mediation and Conflict Management
This course is designed to raise your awareness of your own approach to conflict, introduce a range of theories about mediation and participatory processes, and improve your conflict management skills. While we will discuss a wide range of dispute resolution processes that involve third parties, we will focus on mediation. Each class moves … Read More
Product
Managing Conflict in the Middle East
The Consensus Building Institute and the Program on Negotiation at Harvard Law School
… Read More
Daily
Conflict Resolution in the Family
In Lessons in Domestic Diplomacy, the New York Times’ Bruce Feiler, drawing on family conflict resolution negotiation examples in his past, offers a case study of conflict management by focusing on disputes in the home, asking, “how do we break out of negative patterns of conduct and proactively approach problems encountered in our everyday lives?”
… Read More
Courses and Training
Fall Negotiation and Dispute Resolution
This highly interactive semester-length seminar explores the ways that people negotiate to create value and resolve disputes. Designed both to improve understanding of negotiation theory and to build negotiation skills, the curriculum integrates negotiation research from several academic fields with experiential learning exercises.
… Read More
Product
Workable Peace Curriculum Series
Note: Each of the seven individual Workable Peace Series curriculum units may also be purchased separately. Please click on the links below for information about purchasing individual units. Purchase of the seven-unit Workable Peace Curriculum Series includes a site license, which grants the user permission to reproduce any of its contents (including the role simulation … Read More
Daily
5 Conflict Resolution Strategies
Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing them about why we’re right—and they’re wrong. Deep down, we know that this conflict management approach usually fails to resolve the conflict and often only makes it worse.
… Read More
Product
Multiparty NegotiationFour-Volume Set
This comprehensive four-volume collection on multiparty negotiation brings together nearly 100 classic works and cutting-edge papers from law, international politics, organization studies and public administration
… Read More
Daily
Elements of Conflict: Diagnose What’s Gone Wrong
In the heat of conflict, it can be difficult to think rationally about how you got where you are and how you might make things better. But by taking a break to consider the elements of conflict, you can move toward a more rational assessment of the dispute and come up with ways to address … Read More
Product
Designing Conflict Management Systems A Guide to Creating Productive and Healthy Organizations
As organizations restructure and social stresses escalate, conflict in the workplace is on the rise. Whether in response to organizational goals such as resolving disputes with customers and clients, systemic problems in hiring and promotion practices, or interpersonal issues between managers, employees, and co-workers, business and government agencies are finding it increasingly more productive — … Read More
Daily
How to Deal with Cultural Differences in Negotiation
When figuring out how to deal with cultural differences in negotiation, it helps to consider the cultural prototypes represented at the bargaining table—but individual differences count, as well.
… Read More
Product
Williams Medical Center
Eileen Babbitt and Lawrence Susskind
Five-party negotiation among representatives of pharmacists, physicians, nurses, and administrators to develop recommended changes to the drug prescription policy of a large metropolitan teaching hospital
… Read More
Daily
Mediation, Arbitration, and the Promise of Privacy
Negotiators often choose to resolve their conflicts through mediation, arbitration, and other alternative dispute resolution methods because of the privacy these methods promise. Unlike the public nature of litigation, mediation and arbitration typically give parties the freedom to hash out sensitive issues without the fear that their discussions and agreement will become public knowledge. Two … Read More
Product
Future of Hebron, TheWorkable Peace: Managing Conflict in the Middle East
Imam Soliman, under the direction of David Fairman
Seven-person, multi-issue facilitated negotiation among Israeli and Palestinian leaders in the West Bank city of Hebron to discuss land claims, security, and border control
… Read More
Daily
Conflict Within the Ranks: Diagnosing Sources of Conflict
Conflict within an organization can not only damage morale but also cut into productivity and ultimately profits. Once you recognize that there is ongoing conflict in your organization, how do you go about diagnosing the source?
In his June 2004 article, “Divided, You’ll Fall: Managing Conflict Within the Ranks,” Lawrence Susskind describes the work done by … Read More
Product
Blueville Health Foundation
Mieke van der Wansem, Lawrence Susskind and Janet Martinez
Five-party multi-issue negotiation among foundation, community, and medical board members of a new health foundation to set community health funding priorities and strategies for community engagement
… Read More
Product
Allies in Alexia
The Consensus Building Institute
Six-party nonscorable negotiation among nonprofit, business, and community representatives regarding the most appropriate methods for fund raising and distributions
… Read More
Product
Negotiationthe monthly newsletter
Subscribe to Negotiation, the monthly newsletter of negotiation strategy that helps you build agreements and partnerships.
… Read More
Spring 2019 Programs
Summer Programs
Contact us: Call 1-800-391-8629 (outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET any business day or email hni@law.harvard.edu
Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- In This Greece Crisis Negotiation, Tough Conditions May Have Affected the Deal
- What is Crisis Management in Negotiation?
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Crisis Negotiations: After the West Coast Ports Conflict, Damage Remained
- Dealing with Difficult People
- Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Dealing with Difficult People: Coping with an Insulting Offer in Contract Negotiations
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- How to Renegotiate a Bad Deal
- Dealmaking
- Should Women “Lean In” to Create More Value in Negotiations?
- Negotiation Techniques: The First Offer Dilemma in Negotiations
- Negotiation Techniques: How to Predict a Negotiator’s Decisions
- Lessons for Business Negotiators: Negotiation Techniques from International Diplomacy
- Power in Negotiation: Examples of Being Overly Committed to the Deal
- Dispute Resolution
- Alternative Dispute Resolution (ADR) Techniques: Negotiating Conditions
- Alternative Dispute Resolution In-House: Mediation, Arbitration, or Med-Arb?
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- How to Negotiate with Friends and Family
- Dispute Resolution Strategies for Managing Internal Conflicts in Organizations
- International Negotiation
- International Negotiations and Cognitive Biases in Negotiation
- Cross-Cultural Communication in Business Negotiations
- Diplomatic Negotiations: The Surprising Benefits of Conflict and Teamwork at the Negotiation Table
- Overcoming Cross-Cultural Barriers to a Negotiated Agreement: Negotiation Ethics and International Negotiations
- Dispute Resolution for India and Bangladesh
- Leadership Skills
- Mediation
- Negotiation Examples: Communicate Your Interests Behind the Deal
- Mediation: Negotiating a More Satisfactory Divorce
- Why is Negotiation Important: Mediation in Transactional Negotiations
- Arbitration vs Mediation: The Definition of Mediation as a Problem Solving Process
- Alternative Dispute Resolution (ADR) Training: Mediation Curriculum
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- The Moral Quandary: Negotiation Exercises Featuring Ethical Dilemmas
- How Negotiation Role-Play Simulations Can Help You Resolve Environmental Disputes
- The Value of Using Scorable Simulations in Negotiation Training
- Cross-Cultural Video: Negotiation Examples, Lessons And Advice From PON Faculty
- Negotiate the Healthcare Industry
- Win-Win Negotiations
- Win-Lose Negotiation Examples
- Google’s Negotiations with Groupon: How Business Negotiators Can Maximize Value Claiming When Engaging in Integrative Negotiations
- Win Win Negotiation: Managing Your Counterpart’s Satisfaction
- What is a Win-Win Negotiation?
- Win Win Negotiations: Can’t Beat Them? Join a Coalition.