Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing them about why we’re right—and they’re wrong. Deep down, we know that this conflict management approach usually fails to resolve the conflict and often only makes it worse.
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When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
managing conflict
The following items are tagged managing conflict
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Courses and Training
Spring Mediation and Conflict Management
This course is designed to raise your awareness of your own approach to conflict, introduce a range of theories about mediation and participatory processes, and improve your conflict management skills. While we will discuss a wide range of dispute resolution processes that involve third parties, we will focus on mediation. Each class moves … Read More
Product
Managing Conflict in the Middle East
The Consensus Building Institute and the Program on Negotiation at Harvard Law School
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Daily
How to Overcome Cross Cultural Barriers in Negotiation
Back on February 28, 2014, Russian troops swarmed into Crimea following violent clashes between protesters and police in Kiev, Ukraine, and Ukrainian president Viktor Yanukovych’s abrupt departure from the country. A negotiation that was urging Russian president Vladimir Putin to retreat, Western leaders desperately searched for a way to help him “save face.”
It was a … Read More
Courses and Training
Fall Negotiation and Dispute Resolution
This highly interactive semester-length seminar explores the ways that people negotiate to create value and resolve disputes. Designed both to improve understanding of negotiation theory and to build negotiation skills, the curriculum integrates negotiation research from several academic fields with experiential learning exercises.
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Product
Workable Peace Curriculum Series
Note: Each of the seven individual Workable Peace Series curriculum units may also be purchased separately. Please click on the links below for information about purchasing individual units. Purchase of the seven-unit Workable Peace Curriculum Series includes a site license, which grants the user permission to reproduce any of its contents (including the role simulation … Read More
Daily
A Case Study of Conflict Management: Family Conflict Resolution Lessons from the Home
In Lessons in Domestic Diplomacy, the New York Times’ Bruce Feiler, drawing on family conflict resolution negotiation examples in his past, offers a case study of conflict management by focusing on disputes in the home, asking, “how do we break out of negative patterns of conduct and proactively approach problems encountered in our everyday lives?”
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Product
Multiparty NegotiationFour-Volume Set
This comprehensive four-volume collection on multiparty negotiation brings together nearly 100 classic works and cutting-edge papers from law, international politics, organization studies and public administration
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Conflict Management at the Office: How to Resolve Disputes
Are you too eager to please and do you avoid having difficult conversations when conflicts arise? A desire to get along with others may be preventing you from addressing and undertaking office conflict management.
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Product
Designing Conflict Management Systems A Guide to Creating Productive and Healthy Organizations
As organizations restructure and social stresses escalate, conflict in the workplace is on the rise. Whether in response to organizational goals such as resolving disputes with customers and clients, systemic problems in hiring and promotion practices, or interpersonal issues between managers, employees, and co-workers, business and government agencies are finding it increasingly more productive — … Read More
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Mediation, Arbitration, and the Promise of Privacy
Negotiators often choose to resolve their conflicts through mediation, arbitration, and other alternative dispute resolution methods because of the privacy these methods promise. Unlike the public nature of litigation, mediation and arbitration typically give parties the freedom to hash out sensitive issues without the fear that their discussions and agreement will become public knowledge. Two … Read More
Product
Williams Medical Center
Eileen Babbitt and Lawrence Susskind
Five-party negotiation among representatives of pharmacists, physicians, nurses, and administrators to develop recommended changes to the drug prescription policy of a large metropolitan teaching hospital
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Daily
Conflict Within the Ranks: Diagnosing Sources of Conflict
Conflict within an organization can not only damage morale but also cut into productivity and ultimately profits. Once you recognize that there is ongoing conflict in your organization, how do you go about diagnosing the source?
In his June 2004 article, “Divided, You’ll Fall: Managing Conflict Within the Ranks,” Lawrence Susskind describes the work done by … Read More
Product
Future of Hebron, TheWorkable Peace: Managing Conflict in the Middle East
Imam Soliman, under the direction of David Fairman
Seven-person, multi-issue facilitated negotiation among Israeli and Palestinian leaders in the West Bank city of Hebron to discuss land claims, security, and border control
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Product
Blueville Health Foundation
Mieke van der Wansem, Lawrence Susskind and Janet Martinez
Five-party multi-issue negotiation among foundation, community, and medical board members of a new health foundation to set community health funding priorities and strategies for community engagement
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Product
Allies in Alexia
The Consensus Building Institute
Six-party nonscorable negotiation among nonprofit, business, and community representatives regarding the most appropriate methods for fund raising and distributions
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Product
Negotiationthe monthly newsletter
Subscribe to Negotiation, the monthly newsletter of negotiation strategy that helps you build agreements and partnerships.
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Spring Programs
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Summer Programs
Fall 2017 Harvard Negotiation Master Class
Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- What is Crisis Management in Negotiation?
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- In Greece Crisis Negotiation, Tough Conditions May Have Affected the Deal
- After the West Coast Ports Conflict, Damage Remains
- Dealing with Difficult People
- How to Avoid Preparing Unethical Negotiation Plans
- Managing Difficult Employees: Listening to Learn
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
- How to Deal with “Difficult” Customers
- Dealmaking
- Understanding Exclusive Negotiation Periods in Business Negotiations
- Negotiation Techniques: The First Offer Dilemma in Negotiations
- Types of Power in Negotiation: Chaos Theory and Bargaining Scenarios
- How Does Mediation Work in a Lawsuit?
- In Employment Contract Negotiation, “No Haggling” Isn’t the Answer
- Dispute Resolution
- How to Negotiate with Friends and Family
- Three Questions to Ask About the Dispute Resolution Process
- Win Win Negotiation Example – Change the Name of the Game
- Cultural Barriers and Conflict Negotiation Strategies: Apple’s Apology in China
- Alternative Dispute Resolution: Four Conflict Negotiation Strategies for Resolving Values-Based Disputes
- International Negotiation
- A Discussion with Frank Sander about the Multi-Door Courthouse Concept
- Cross-Cultural Communication in Business Negotiations
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- International Negotiations and Agenda Setting: Controlling the Flow of the Negotiation Process
- Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals
- Leadership Skills
- Mediation
- Employee Mediation Techniques – Resolve Disputes and Manage Conflict with These Mediation Skills
- Definition of Mediation and the Mediation Process: The Impact of Lawyers on Alternative Dispute Resolution (ADR)
- What Makes a Good Mediator?
- Negotiation Research on Mediation Techniques: Focus on Interests
- Mediation: Negotiating a More Satisfactory Divorce
- Negotiation Skills
- Price Anchoring 101
- Using Negotiation in Daily Life and Receiving Feedback
- Integrative Negotiation Examples: Effective Anchors as First Offers
- Integrative Bargaining Examples: Expanding the Pie – Integrative versus Distributive Bargaining Negotiation Strategies
- An Example of the Anchoring Effect – What to Share in Negotiation
- Negotiation Training
- Negotiating for Continuous Improvement: Use a Negotiation Preparation Worksheet
- Negotiation Training: What’s Special About Technology Negotiations?
- 3-D Negotiation Techniques and Tactics
- The Importance of Relationships in Negotiation
- Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations
- Salary Negotiations
- Teaching Negotiation
- Cross-Cultural Video: Negotiation Examples, Lessons And Advice From PON Faculty
- The Moral Quandary: Negotiation Exercises Featuring Ethical Dilemmas
- Teaching Negotiation Videos – All Downloadable!
- Negotiation Exercises to Help Your Students Avoid Cross-Cultural Pitfalls
- Teaching Negotiation: The Art of Case Study Writing
- Win-Win Negotiations
- Win-Win Negotiation Strategies for Rebuilding a Relationship
- Be a Better Mind Reader and Create Value Using Integrative Negotiation Strategies
- How to Use Tradeoffs to Create Value in Integrative Negotiations
- 5 Win-Win Negotiation Strategies
- 4 Negotiation Tactics Robert Kraft Used to End the NFL Lockout
