Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing them about why we’re right—and they’re wrong. Deep down, we know that this conflict management approach usually fails to resolve the conflict and often only makes it worse.
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When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
managing conflict
The following items are tagged managing conflict
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Courses and Training
Spring Mediation and Conflict Management
This course is designed to raise your awareness of your own approach to conflict, introduce a range of theories about mediation and participatory processes, and improve your conflict management skills. While we will discuss a wide range of dispute resolution processes that involve third parties, we will focus on mediation. Each class moves … Read More
Product
Managing Conflict in the Middle East
The Consensus Building Institute and the Program on Negotiation at Harvard Law School
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How to Overcome Cross Cultural Barriers in Negotiation
Back on February 28, 2014, Russian troops swarmed into Crimea following violent clashes between protesters and police in Kiev, Ukraine, and Ukrainian president Viktor Yanukovych’s abrupt departure from the country. A negotiation that was urging Russian president Vladimir Putin to retreat, Western leaders desperately searched for a way to help him “save face.”
It was a … Read More
Courses and Training
Fall Negotiation and Dispute Resolution
This highly interactive semester-length seminar explores the ways that people negotiate to create value and resolve disputes. Designed both to improve understanding of negotiation theory and to build negotiation skills, the curriculum integrates negotiation research from several academic fields with experiential learning exercises.
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Product
Workable Peace Curriculum Series
Note: Each of the seven individual Workable Peace Series curriculum units may also be purchased separately. Please click on the links below for information about purchasing individual units. Purchase of the seven-unit Workable Peace Curriculum Series includes a site license, which grants the user permission to reproduce any of its contents (including the role simulation … Read More
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Conflict Resolution in the Family
In Lessons in Domestic Diplomacy, the New York Times’ Bruce Feiler, drawing on family conflict resolution negotiation examples in his past, offers a case study of conflict management by focusing on disputes in the home, asking, “how do we break out of negative patterns of conduct and proactively approach problems encountered in our everyday lives?”
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Product
Multiparty NegotiationFour-Volume Set
This comprehensive four-volume collection on multiparty negotiation brings together nearly 100 classic works and cutting-edge papers from law, international politics, organization studies and public administration
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Conflict Management at the Office: How to Resolve Disputes
Are you too eager to please and do you avoid having difficult conversations when conflicts arise? A desire to get along with others may be preventing you from addressing and undertaking office conflict management.
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Product
Designing Conflict Management Systems A Guide to Creating Productive and Healthy Organizations
As organizations restructure and social stresses escalate, conflict in the workplace is on the rise. Whether in response to organizational goals such as resolving disputes with customers and clients, systemic problems in hiring and promotion practices, or interpersonal issues between managers, employees, and co-workers, business and government agencies are finding it increasingly more productive — … Read More
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Mediation, Arbitration, and the Promise of Privacy
Negotiators often choose to resolve their conflicts through mediation, arbitration, and other alternative dispute resolution methods because of the privacy these methods promise. Unlike the public nature of litigation, mediation and arbitration typically give parties the freedom to hash out sensitive issues without the fear that their discussions and agreement will become public knowledge. Two … Read More
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Williams Medical Center
Eileen Babbitt and Lawrence Susskind
Five-party negotiation among representatives of pharmacists, physicians, nurses, and administrators to develop recommended changes to the drug prescription policy of a large metropolitan teaching hospital
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Conflict Within the Ranks: Diagnosing Sources of Conflict
Conflict within an organization can not only damage morale but also cut into productivity and ultimately profits. Once you recognize that there is ongoing conflict in your organization, how do you go about diagnosing the source?
In his June 2004 article, “Divided, You’ll Fall: Managing Conflict Within the Ranks,” Lawrence Susskind describes the work done by … Read More
Product
Future of Hebron, TheWorkable Peace: Managing Conflict in the Middle East
Imam Soliman, under the direction of David Fairman
Seven-person, multi-issue facilitated negotiation among Israeli and Palestinian leaders in the West Bank city of Hebron to discuss land claims, security, and border control
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Product
Blueville Health Foundation
Mieke van der Wansem, Lawrence Susskind and Janet Martinez
Five-party multi-issue negotiation among foundation, community, and medical board members of a new health foundation to set community health funding priorities and strategies for community engagement
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Allies in Alexia
The Consensus Building Institute
Six-party nonscorable negotiation among nonprofit, business, and community representatives regarding the most appropriate methods for fund raising and distributions
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Negotiationthe monthly newsletter
Subscribe to Negotiation, the monthly newsletter of negotiation strategy that helps you build agreements and partnerships.
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Contact us: Call 1-800-391-8629 (outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET any business day or email hni@law.harvard.edu
Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Cognitive Biases in Negotiation and Conflict Resolution – Common Negotiation Mistakes
- Case Study of Conflict Management: To Resolve Disputes and Manage Conflicts, Assume a Neutral 3rd Party Role
- Case Study of Conflict Management and Negotiation: Coalitions, Alliances, and Groups in Multi-Party Negotiations
- Conflict and Negotiation Case Study: The Pitfalls of Negotiations Over Email
- Mediation and the Conflict Resolution Process
- Crisis Negotiations
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Crisis Negotiations: After the West Coast Ports Conflict, Damage Remains
- In This Greece Crisis Negotiation, Tough Conditions May Have Affected the Deal
- Dealing with Difficult People
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Negotiation Tips: Listening Skills for Dealing with Difficult People
- Dealing with Difficult People: Coping with an Insulting Offer in Contract Negotiations
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Trust and Honesty in Negotiations: Dealing with Dishonest Negotiators
- Dealmaking
- Dispute Resolution
- Four Conflict Negotiation Strategies for Resolving Value-Based Disputes
- 3 Negotiation Strategies for Conflict Resolution
- What is Dispute Resolution in Law: The Ins and Outs of Arbitration
- What are the Three Basic Types of Dispute Resolution? What to Know About Mediation, Arbitration, and Litigation
- Conflict Negotiation Strategies: When Do Employees Choose to Negotiate?
- International Negotiation
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals
- How to Overcome Cultural Barriers in Negotiation
- A Crisis Negotiations Case Study: Chen Guangcheng, the United States, China, and Diplomatic Negotiations
- Top 10 International Business Negotiation Case Studies
- Leadership Skills
- Leadership Styles in Crisis Negotiations
- How to Negotiate in Cross-Cultural Situations
- Ethics in Business Negotiations and in Leadership: How Collusion Limits Value Creating Opportunities
- Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains
- Negotiations, Gender, and Status at the Bargaining Table
- Mediation
- Managing Faultlines Group Negotiations
- Why is Negotiation Important: Mediation in Transactional Negotiations
- Negotiations and Logrolling: Discover Opportunities to Generate Mutual Gains
- Undecided on Your Dispute Resolution Process? Combine Mediation and Arbitration with Med-Arb
- The Mediation Process and Dispute Resolution: Strategies for Overcoming Obstacles at the Bargaining Table
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Teach Coalition Management in Multiparty Negotiations
- Using Negotiation Games to Develop Skills for Commercial Dispute Resolution
- What Are Our Students Actually Learning? Gauging Effectiveness in Teaching Negotiation
- Teach Your Students Negotiation Psychology
- Subramanian Will Succeed Mnookin as Program on Negotiation Chair
- Win-Win Negotiations
- Win Win Negotiation: Managing Your Counterpart’s Satisfaction
- Win Win Negotiation: Different Cultures, Shared Meals
- What is a Win-Win Negotiation?
- The Importance of Negotiation for Female Negotiators: Women Should “Negotiate Hard”
- The Difficulty of Achieving a Win-Win Negotiation Outcome: Negotiations with Iran
