Back on February 28, 2014, Russian troops swarmed into Crimea following violent clashes between protesters and police in Kiev, Ukraine, and Ukrainian president Viktor Yanukovych’s abrupt departure from the country. A negotiation that was urging Russian president Vladimir Putin to retreat, Western leaders desperately searched for a way to help him “save face.”
It was a … Read More 
When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
managing conflict
The following items are tagged managing conflict
Daily
Courses and Training
Spring Mediation and Conflict Management
This course is designed to raise your awareness of your own approach to conflict, introduce a range of theories about mediation and participatory processes, and improve your conflict management skills. While we will discuss a wide range of dispute resolution processes that involve third parties, we will focus on mediation. Each class moves … Read More
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Managing Conflict in the Middle East
The Consensus Building Institute and the Program on Negotiation at Harvard Law School
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Conflict Resolution in the Family
In Lessons in Domestic Diplomacy, the New York Times’ Bruce Feiler, drawing on family conflict resolution negotiation examples in his past, offers a case study of conflict management by focusing on disputes in the home, asking, “how do we break out of negative patterns of conduct and proactively approach problems encountered in our everyday lives?”
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Courses and Training
Fall Negotiation and Dispute Resolution
This highly interactive semester-length seminar explores the ways that people negotiate to create value and resolve disputes. Designed both to improve understanding of negotiation theory and to build negotiation skills, the curriculum integrates negotiation research from several academic fields with experiential learning exercises.
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Workable Peace Curriculum Series
Note: Each of the seven individual Workable Peace Series curriculum units may also be purchased separately. Please click on the links below for information about purchasing individual units. Purchase of the seven-unit Workable Peace Curriculum Series includes a site license, which grants the user permission to reproduce any of its contents (including the role simulation … Read More
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5 Conflict Resolution Strategies
Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing them about why we’re right—and they’re wrong. Deep down, we know that this conflict management approach usually fails to resolve the conflict and often only makes it worse.
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Multiparty NegotiationFour-Volume Set
This comprehensive four-volume collection on multiparty negotiation brings together nearly 100 classic works and cutting-edge papers from law, international politics, organization studies and public administration
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Elements of Conflict: Diagnose What’s Gone Wrong
In the heat of conflict, it can be difficult to think rationally about how you got where you are and how you might make things better. But by taking a break to consider the elements of conflict, you can move toward a more rational assessment of the dispute and come up with ways to address … Read More
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Designing Conflict Management Systems A Guide to Creating Productive and Healthy Organizations
As organizations restructure and social stresses escalate, conflict in the workplace is on the rise. Whether in response to organizational goals such as resolving disputes with customers and clients, systemic problems in hiring and promotion practices, or interpersonal issues between managers, employees, and co-workers, business and government agencies are finding it increasingly more productive — … Read More
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How to Deal with Cultural Differences in Negotiation
When figuring out how to deal with cultural differences in negotiation, it helps to consider the cultural prototypes represented at the bargaining table—but individual differences count, as well.
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Williams Medical Center
Eileen Babbitt and Lawrence Susskind
Five-party negotiation among representatives of pharmacists, physicians, nurses, and administrators to develop recommended changes to the drug prescription policy of a large metropolitan teaching hospital
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Mediation, Arbitration, and the Promise of Privacy
Negotiators often choose to resolve their conflicts through mediation, arbitration, and other alternative dispute resolution methods because of the privacy these methods promise. Unlike the public nature of litigation, mediation and arbitration typically give parties the freedom to hash out sensitive issues without the fear that their discussions and agreement will become public knowledge. Two … Read More
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Future of Hebron, TheWorkable Peace: Managing Conflict in the Middle East
Imam Soliman, under the direction of David Fairman
Seven-person, multi-issue facilitated negotiation among Israeli and Palestinian leaders in the West Bank city of Hebron to discuss land claims, security, and border control
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Conflict Within the Ranks: Diagnosing Sources of Conflict
Conflict within an organization can not only damage morale but also cut into productivity and ultimately profits. Once you recognize that there is ongoing conflict in your organization, how do you go about diagnosing the source?
In his June 2004 article, “Divided, You’ll Fall: Managing Conflict Within the Ranks,” Lawrence Susskind describes the work done by … Read More
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Blueville Health Foundation
Mieke van der Wansem, Lawrence Susskind and Janet Martinez
Five-party multi-issue negotiation among foundation, community, and medical board members of a new health foundation to set community health funding priorities and strategies for community engagement
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Allies in Alexia
The Consensus Building Institute
Six-party nonscorable negotiation among nonprofit, business, and community representatives regarding the most appropriate methods for fund raising and distributions
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Negotiationthe monthly newsletter
Subscribe to Negotiation, the monthly newsletter of negotiation strategy that helps you build agreements and partnerships.
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Fall 2018 &
Spring 2019
Programs
Summer Programs
Contact us: Call 1-800-391-8629 (outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET any business day or email hni@law.harvard.edu
Articles & Insights
BATNA
- How Hardball Negotiation Tactics Can Backfire
- The Top Three Defensive Negotiation Strategies You Need to Know
- Overcoming Barriers to Agreement: How Dell Computer’s BATNA Informed Its Privatization Negotiations
- 6 Bargaining Tips and BATNA Essentials
- What is BATNA? How to Find Your Best Alternative to a Negotiated Agreement
- Business Negotiations
- Negotiation Tactics, BATNA and Examples for Creating Value in Business Negotiations
- Advice for Bargaining Abroad: Tips on How To Overcome Cultural Barriers
- Business Negotiation Skills to Curb Your Overconfidence
- The Importance of Negotiation in Business and Your Career
- 10 Popular Business Negotiation Articles
- Conflict Resolution
- The Pitfalls of Negotiations Over Email
- Away from the Podium and Off to the Balcony: William Ury Discusses the Debt Ceiling Negotiations Facing Obama and US Congressional Republicans
- 3 Types of Conflict and How to Address Them
- Types of Conflict in Business Negotiation—and How to Avoid Them
- International Negotiation Role Playing: Understanding the Theory and Practice of Systemic Peacebuilding
- Crisis Negotiations
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- In This Greece Crisis Negotiation, Tough Conditions May Have Affected the Deal
- Crisis Negotiations: After the West Coast Ports Conflict, Damage Remained
- Dealing with Difficult People
- How to Renegotiate a Bad Deal
- Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies
- Managing Difficult Employees: Listening to Learn
- When Dealing with Difficult People, Try a Complementary Approach
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Dealmaking
- Try to Avoid the Winners Curse When Negotiating
- Understanding Exclusive Negotiation Periods in Business Negotiations
- MESO Negotiation Strategies and Negotiation Techniques
- How Does Mediation Work in a Lawsuit?
- MESO Negotiation: The Benefits of Making Multiple Equivalent Simultaneous Offers in Business Negotiations
- Dispute Resolution
- Three Questions to Ask About the Dispute Resolution Process
- Patience is a Winning Negotiation Skill for Getting What You Want at the Negotiation Table
- Four Conflict Negotiation Strategies for Resolving Value-Based Disputes
- The Importance of Power in Negotiations: Taylor Swift Shakes it Off
- 3 Negotiation Strategies for Conflict Resolution
- International Negotiation
- Leadership Skills
- Leadership Styles in Negotiation: The Case of Ebay and Paypal
- Negotiations, Gender, and Status at the Bargaining Table
- How to Negotiate in Cross-Cultural Situations
- Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains
- Leadership Styles in Crisis Negotiations
- Mediation
- The Mediation Process and Dispute Resolution
- Mediation vs Arbitration – The Alternative Dispute Resolution Process
- Definition of Mediation and the Mediation Process: The Impact of Lawyers on Alternative Dispute Resolution (ADR)
- Techniques for Leading Multiparty Negotiations: Structuring the Bargaining Process
- How Mediation Works When Both Parties Agree They Need Help Resolving the Dispute
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- The Value of Using Scorable Simulations in Negotiation Training
- Using Negotiation Games to Develop Skills for Commercial Dispute Resolution
- Negotiation Exercises to Help Your Students Avoid Cross-Cultural Pitfalls
- Kissinger the Negotiator: New Book on Dealmaking and Diplomacy
- Teach Your Students Dispute Resolution for Their Everyday Lives
- Win-Win Negotiations
- Labor Negotiation Strategies
- How to Defend Against “Scope Creep” at the Negotiation Table
- The Importance of Negotiation for Female Negotiators: Women Should “Negotiate Hard”
- For NFL Players, a Win-Win Negotiation Contract Only in Retrospect?
- Break a Competitive Cycle with Win-Win Negotiation Strategies