This highly-interactive, online course is designed to raise your awareness of your own approach to conflict, introduce a range of theories about mediation and participatory processes, and improve your conflict management skills. While we will discuss a wide range of dispute resolution processes that involve third parties, we will focus on mediation.
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When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
managing conflict in the workplace
The following items are tagged managing conflict in the workplace:
Negotiation and Leadership
NEGOTIATION MASTER CLASS
Negotiation Essentials Online
Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Group Decision Making: Best Practices and Pitfalls
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Power Tactics in Negotiation: How to Gain Leverage with Stronger Parties
- “No One is Really in Charge” Hostage Taking and the Risks of No-Negotiation Policies
- Dealing with Difficult People
- When Dealing with Difficult People, Try a Complementary Approach
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Consensus-Building Techniques
- Negotiation Tips: Listening Skills for Dealing with Difficult People
- Dealmaking
- Negotiating Skills: Learn How to Build Trust at the Negotiation Table
- Closing the Deal in Negotiations: 3 Tips for Sequential Dealmaking
- Power in Negotiation: Examples of Being Overly Committed to the Deal
- MESO Negotiation: The Benefits of Making Multiple Equivalent Simultaneous Offers in Business Negotiations
- What Leads to Renegotiation?
- Dispute Resolution
- What are the Three Basic Types of Dispute Resolution? What to Know About Mediation, Arbitration, and Litigation
- Repairing Relationships Using Negotiation Skills
- Patience is a Winning Negotiation Skill for Getting What You Want at the Negotiation Table
- Choose the Right Dispute Resolution Process
- Negotiation Case Studies: Google’s Approach to Dispute Resolution
- International Negotiation
- International Arbitration: What it is and How it Works
- Cross Cultural Communication: Translation and Negotiation
- International Negotiations and Cognitive Biases in Negotiation
- Diplomatic Negotiations: The Surprising Benefits of Conflict and Teamwork at the Negotiation Table
- Dispute Resolution for India and Bangladesh
- Leadership Skills
- Leadership Styles in Negotiation: The Case of Ebay and Paypal
- Leadership Skills in Negotiation: How to Negotiate Equity Incentives with Senior Management
- Negotiating with Your Boss: Secure Your Mandate and Authority for External Talks
- Negotiation Skills and Bargaining Techniques from Female Executives
- Feeling Pressured by a Counterpart? Try Deal Structuring with Conditions
- Mediation
- Negotiation Skills
- Top 10 Negotiation Skills You Must Learn to Succeed
- Stonewalling in Negotiations: Risks and Pitfalls
- Successful Team Building Strategies Can Help Pull Off Big Negotiations
- How to Remain Detached Yet Fully Engaged in Negotiations: Tips for Business Negotiators
- Negotiation Skills: Ways to Use Power Plays in a Negotiation
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Teaching Contract Negotiation: Using the Mutual Gains Approach
- Power Asymmetry and the Principal Agent Problem
- Bidding in an International Business Negotiation: Euro-Idol
- Managing Emotions in Negotiation: Teaching Students to Turn Emotions into an Opportunity for Mutual Gain
- Asynchronous Learning: Negotiation Exercises to Keep Students Engaged Outside the Classroom
- Win-Win Negotiations