As businesses increasingly branch out globally, they face the possible need for international dispute resolution tactics.
Business negotiators coping with deeply entrenched conflict often feel defeated and hopeless when conflict-solving strategies fail. However, research from the world of international dispute resolution suggests that taking repeated breaks can improve the odds of reaching an agreement down the road.
For example, misunderstandings, and confusion can be the norm when negotiators speak different languages and are preoccupied with managing cultural differences. But experienced negotiators find what’s interesting about a so-called mistake and try to use it to do better. That might mean apologizing for a gaffe and initiating a deeper conversation about any apparent cultural differences it unearthed.
Some other steps negotiators can take toward success in international dispute resolution can include using active listening skills. Because active listening enhances understanding, it can be particularly effective when negotiating through interpreters or when one of the parties is negotiating in a foreign language.
Even so, if early attempts to resolve your dispute fall apart, try to avoid viewing the effort as a failure. Instead, build momentum toward your next effort at resolution, capitalizing on any trust you’ve gained.
Remember, too, that because the two sides in a lingering dispute have difficulty seeing each other’s pain, international dispute resolution is best viewed as a journey rather than an event.
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The following items are tagged international dispute resolution:
PON offers fellowship grants to students at Harvard University, MIT, Tufts University and other Boston-area schools who are doing internships or undertaking summer research projects in negotiation and dispute resolution in partnership with public, nonprofit or academic organizations. The Summer Fellowship Program’s emphasis is on advancing the links between scholarship and practice in negotiation and … Read More
PON offers fellowship grants to students at Harvard University, MIT, Tufts University and other Boston-area schools who are doing internships or undertaking summer research projects in negotiation and dispute resolution in partnership with public, non-profit or academic organizations. The Summer Fellowship Program’s emphasis is on advancing the links between scholarship and practice in negotiation and … Read More
Roger Fisher, one of the cofounders of the Program on Negotiation at Harvard Law School and Samuel Williston Professor of Law, Emeritus, was honored on the 8th of April with a celebration of his career, research, and contributions to both the HLS community and the field of negotiation.
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