To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media, while customers likewise complain that their needs increasingly are not being met by companies focused on the bottom line.
… Read How to Deal with Difficult Customers 
handling stressful situations at work
The following items are tagged handling stressful situations at work:
In Corporate Crisis Management, Don’t Forget Employees
Corporate crisis management is stressful for everyone involved—including employees. All organizations facing a crisis—from a pandemic to negative PR—can and should take steps to lessen the likelihood of employee burnout and its negative effects. Indeed, addressing employees’ needs is a key aspect of corporate crisis management.
… Read More
Negotiation and Leadership
NEGOTIATION MASTER CLASS
Negotiation Essentials Online
Beyond the Back Table: Working with People and Organizations to Get to Yes
Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Dealmaking
- Dispute Resolution
- International Negotiation
- International Negotiations and Agenda Setting: Controlling the Flow of the Negotiation Process
- Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals
- Political Negotiation: Negotiating with Bureaucrats
- Government Negotiations: The Brittney Griner Case
- The Pros and Cons of Back-Channel Negotiations
- Leadership Skills
- Directive Leadership: When It Does—and Doesn’t—Work
- How an Authoritarian Leadership Style Blocks Effective Negotiation
- Paternalistic Leadership: Beyond Authoritarianism
- Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains
- The Contingency Theory of Leadership: A Focus on Fit
- Mediation
- Negotiation Skills
- Negotiation Training
- Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations
- Negotiation Journal celebrates 40th anniversary, new publisher, and diamond open access in 2024
- 10 Negotiation Training Skills Every Organization Needs
- Trust in Negotiation: Does Gender Matter?
- Use a Negotiation Preparation Worksheet for Continuous Improvement
- Salary Negotiations
- Teaching Negotiation
- Check Out Videos from the PON 40th Anniversary Symposium
- Camp Lemonnier: Negotiating a Lease Agreement for a Key Military Base in Africa
- New Great Negotiator Case and Video: Christiana Figueres, former UNFCCC Executive Secretary
- New Simulation: International Business Acquisition Negotiated Online
- Teach Your Students to Take Their Mediation Skills to the Next Level
- Win-Win Negotiations