handling stressful situations at work

The following items are tagged handling stressful situations at work:

How to Deal with Difficult Customers

Posted by & filed under Dealing with Difficult People.

To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media, while customers likewise complain that their needs increasingly are not being met by companies focused on the bottom line. … Read