Whether dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this one-day program led by negotiation experts Bruce Patton and Douglas Stone.
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Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
dealing with difficult conversations
The following items are tagged dealing with difficult conversations:
Dispute Resolution: Working Together Toward Conflict Resolution on the Job and at Home
The experts and editors from Harvard’s Program on Negotiation offer a sampling of advice from past issues of Negotiation to help
you learn to foster relationships by building rapport, manage conflict in long-term relationships and negotiate business decisions with family members.
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Spring 2020 HARVARD NEGOTIATION MASTER CLASS
2019 & 2020 Programs
Summer Programs
Contact us: Call 1-800-391-8629 (outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET any business day or email hni@law.harvard.edu
Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Hostage Negotiation Techniques for Business Negotiators
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Dealing with Difficult People
- Dealmaking
- Negotiation Techniques: How to Predict a Negotiator’s Decisions
- Negotiation Skills in Business Communication – Use Chaos to Your Advantage at the Bargaining Table
- Deal-Making Negotiation Strategies: Short on Cash? Try Bartering
- How Does Mediation Work in a Lawsuit?
- Try a Contingent Contract if You Can’t Agree on What Will Happen
- Dispute Resolution
- The Right Way to Regulate Emotion in Negotiation
- 3 Negotiation Strategies for Conflict Resolution
- Win Win Negotiation Example – Change the Name of the Game
- What are the Three Basic Types of Dispute Resolution? What to Know About Mediation, Arbitration, and Litigation
- Patience is a Winning Negotiation Skill for Getting What You Want at the Negotiation Table
- International Negotiation
- Leadership Skills
- Body Language in the Negotiation Process and the Impact of Gender at the Bargaining Table
- How to Negotiate in Cross-Cultural Situations
- Pope Francis and the Benefits of Servant Leadership in Negotiations
- Negotiations, Gender, and Status at the Bargaining Table
- Negotiation Skills and Bargaining Techniques from Female Executives
- Mediation
- When Michael Bloomberg and NYC Teachers Both Lost
- Undecided on Your Dispute Resolution Process? Combine Mediation and Arbitration, Known as Med-Arb
- How Mediation Can Help Resolve Pro Sports Disputes
- Mediation Checklist: What to Know When Hiring Mediators
- Definition of Mediation and the Mediation Process: The Impact of Lawyers on Alternative Dispute Resolution (ADR)
- Negotiation Skills
- Body Language in Negotiation: How Facial Expressions Impact a Negotiation
- Metaphorical Negotiation and Defining Negotiation Skills
- In Preparation for Negotiation, Choose the Right Process
- 5 Common Negotiation Mistakes and How You Can Avoid Them
- Negotiation Strategies: Seek Advice from Others When Negotiating
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Negotiation Pedagogy Conference 2019: Register Now!
- NEW! International Investor-State Arbitration Video Course
- Teach Your Students Value Distribution with a Simulation on Solar Power
- Powerful Conflict Resolution Games to Help You Teach Negotiation
- How Negotiation Role-Play Simulations Can Help You Resolve Environmental Disputes
- Win-Win Negotiations