Whether dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this one-day program led by negotiation experts Bruce Patton and Douglas Stone.
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Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
dealing with difficult conversations
The following items are tagged dealing with difficult conversations:
Negotiate Strong Relationships at Work and at Home
The experts and editors from Harvard’s Program on Negotiation offer a sampling of advice from past issues of Negotiation to help
you learn to foster relationships by building rapport, manage conflict in long-term relationships and negotiate business decisions with family members.
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Change Management: Negotiating Organizational Change in the 21st Century
Change is vital to organizational growth, health, and survival. It is also incredibly difficult to execute well—often resulting in diminished morale and feelings of anxiety and mistrust. In fact, researchers estimate that less than half of major corporate change projects at Fortune 1000 firms have been successful.
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Difficult Conversations: How to Discuss What Matters Most
Whether dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this one-day program led by negotiation experts Bruce Patton and Douglas Stone.
… Read More
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Articles & Insights
BATNA
- What is BATNA? How to Find Your Best Alternative to a Negotiated Agreement
- Negotiation research you can use: The irrational impact of disappearing BATNAs
- BATNA and Other Sources of Power at the Negotiation Table
- Negotiation Examples: How Crisis Negotiators Use Text Messaging
- Take your BATNA to the Next Level
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Learning from crisis negotiations
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Negotiation in the News: Last Negotiating Moves From A Never-Boring President
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Dealing with Difficult People
- Negotiating with the Enemy
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies
- When Dealing with Difficult People, Try a Complementary Approach
- Dealmaking
- Lessons for Business Negotiators: Negotiation Techniques from International Diplomacy
- How to Get a Great Deal When Trust is Low
- When Negotiations is a Love Song
- Business Negotiation Skills: How to Enhance Your Negotiated Agreement
- Negotiating Skills: Learn How to Build Trust at the Negotiation Table
- Dispute Resolution
- International Negotiation
- Leadership Skills
- Negotiations, Gender, and Status at the Bargaining Table
- How to Negotiate in Cross-Cultural Situations
- Organizational Leadership: Negotiating Buy-In to Your Cause
- Leadership Styles in Negotiation: The Case of Ebay and Paypal
- Leadership Skills in Negotiation: How to Negotiate Equity Incentives with Senior Management
- Mediation
- Alternative Dispute Resolution (ADR) Training: Mediation Curriculum
- Types of Mediation: Choose the Type Best Suited to Your Conflict
- Why is Negotiation Important: Mediation in Transactional Negotiations
- Mediation Process and Business Negotiations: How Does Mediation Work in a Lawsuit?
- Mediation: Sitting Down at the Table
- Negotiation Skills
- Reservation Point in Negotiation: Reach Negotiated Agreements by Asking the Right Questions
- Dear Negotiation Coach: Can Negotiation Theory Help Us Understand Our Religious Identity?
- Understanding Different Negotiation Styles
- Emotional Triggers: How Emotions Affect Your Negotiating Ability
- Creating Value in Integrative Negotiations: Myth of the Fixed-Pie of Resources
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Teaching Mediation: Exercises to Help Students Acquire Mediation Skills
- Check Out the International Investor-State Arbitration Video Course
- New Simulation on Bidding in an International Business Negotiation: Euro-Idol
- Learn from the Best with the Great Negotiator Case Studies
- Negotiating Identity and Values-Based Disputes
- Win-Win Negotiations