Whether dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this one-day program led by negotiation experts Bruce Patton and Douglas Stone.
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Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
dealing with difficult conversations
The following items are tagged dealing with difficult conversations:
Negotiate Strong Relationships at Work and at Home
The experts and editors from Harvard’s Program on Negotiation offer a sampling of advice from past issues of Negotiation to help
you learn to foster relationships by building rapport, manage conflict in long-term relationships and negotiate business decisions with family members.
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Change Management: Negotiating Organizational Change in the 21st Century
Change is vital to organizational growth, health, and survival. It is also incredibly difficult to execute well—often resulting in diminished morale and feelings of anxiety and mistrust. In fact, researchers estimate that less than half of major corporate change projects at Fortune 1000 firms have been successful.
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Difficult Conversations: How to Discuss What Matters Most
Whether dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this one-day program led by negotiation experts Bruce Patton and Douglas Stone.
… Read More
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Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Dealmaking
- Dispute Resolution
- International Negotiation
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- International Negotiations and Agenda Setting: Controlling the Flow of the Negotiation Process
- Diplomacy Examples in the Covid-19 Era
- Famous Negotiators: Angela Merkel and Vladimir Putin
- Leadership Skills
- Implicit and Explicit Bias: When Negotiators Discriminate Based on Race
- Servant Leadership and Warren Buffett’s Giving Pledge
- How to Negotiate in Cross-Cultural Situations
- Ethics in Business Negotiations and in Leadership: How Collusion Limits Value Creating Opportunities
- Effective Leadership Techniques: Negotiating as an Agent
- Mediation
- What Makes a Good Mediator?
- Mediation Training: What Can You Expect?
- Arbitration vs Mediation: The Definition of Mediation as a Problem Solving Process
- Definition of Mediation and the Mediation Process: The Impact of Lawyers on Alternative Dispute Resolution (ADR)
- Why is Negotiation Important: Mediation in Transactional Negotiations
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- New Simulation and Case Study: Camp Lemonnier
- Teaching Mediation: Exercises to Help Students Acquire Mediation Skills
- Teaching Community Dispute Resolution: Exercises to Facilitate Positive Change
- New International Negotiation Simulations: Teaching International Negotiation with Current Global Dynamics
- Asynchronous Learning: Negotiation Exercises to Keep Students Engaged Outside the Classroom
- Win-Win Negotiations