Whether dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this one-day program led by negotiation experts Bruce Patton and Douglas Stone.
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Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
dealing with difficult conversations
The following items are tagged dealing with difficult conversations:
Dispute Resolution: Working Together Toward Conflict Resolution on the Job and at Home
The experts and editors from Harvard’s Program on Negotiation offer a sampling of advice from past issues of Negotiation to help
you learn to foster relationships by building rapport, manage conflict in long-term relationships and negotiate business decisions with family members.
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FALL 2019 HARVARD NEGOTIATION MASTER CLASS
2019 Programs
Summer Programs
Contact us: Call 1-800-391-8629 (outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET any business day or email hni@law.harvard.edu
Articles & Insights
BATNA
- Business Negotiations
- How Principal Agent Theory Works in Business Negotiations: Dealmaking Strategies for Bargaining with Agents
- Negotiation Examples in Real Life – Buying a Home and Dealing with Difficult People
- Winner’s Curse: Negotiation Mistakes to Avoid
- What is the Right of First Refusal?
- Business Negotiation Strategies When Your Boss Is the Problem
- Conflict Resolution
- How to Manage Conflict at Work
- Tough Topics in Negotiation: Negotiating a Non-Compete Agreement with Employers
- When Family Business Disputes Require Conflict Resolution
- How to Deal with Threats: 4 Negotiation Tips for Managing Conflict at the Bargaining Table
- Case Study of Conflict Management: To Resolve Disputes and Manage Conflicts, Assume a Neutral 3rd Party Role
- Crisis Negotiations
- Hostage Negotiation Techniques for Business Negotiators
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Dealing with Difficult People
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Managing Difficult Employees, and Those Who Just Seem Difficult
- Trust and Honesty in Negotiations: Dealing with Dishonest Negotiators
- Negotiation Tips: Listening Skills for Dealing with Difficult People
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Dealmaking
- Dispute Resolution
- Difficult Situations at Work – Negotiation Skills for Dealing with Difficult People
- What is Dispute System Design?
- Four Conflict Negotiation Strategies for Resolving Value-Based Disputes
- In Contract Negotiations, Agree on How You’ll Disagree
- Conflict Negotiation Strategies: When Do Employees Choose to Negotiate?
- International Negotiation
- Leadership Skills
- Negotiations, Gender, and Status at the Bargaining Table
- Negotiation Skills and Bargaining Techniques from Female Executives
- Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains
- Challenges Facing Women Negotiators
- How to Negotiate in Cross-Cultural Situations
- Mediation
- The Mediation Process and Dispute Resolution
- When Lose-Lose is the Best Alternative to a Negotiated Agreement (BATNA)
- Mediation Training: What Can You Expect?
- Mediation Techniques – Resolve Disputes and Manage Conflict with These Mediation Skills
- Using E-Mediation and Online Mediation Techniques for Conflict Resolution
- Negotiation Skills
- Creating Value in Integrative Negotiations: Myth of the Fixed-Pie of Resources
- Professional Negotiators: Give Texts a Chance
- Negotiation Skills Training: Define Your Negotiation Style
- The Power of a Simple Thank You in Negotiation
- Negotiation Techniques To Get New Business Partnerships Off on the Right Foot
- Negotiation Training
- Use a Negotiation Preparation Worksheet for Continuous Improvement
- Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations
- 10 Negotiation Training Skills Every Organization Needs
- The Importance of a Relationship in Negotiation
- 3-D Negotiation Strategy
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations