Change is vital to organizational growth, health, and survival. It is also incredibly difficult to execute well—often resulting in diminished morale and feelings of anxiety and mistrust. In fact, researchers estimate that less than half of major corporate change projects at Fortune 1000 firms have been successful.
… Read More 
Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
dealing with difficult conversations
The following items are tagged dealing with difficult conversations:
Negotiate Strong Relationships at Work and at Home
The experts and editors from Harvard’s Program on Negotiation offer a sampling of advice from past issues of Negotiation to help
you learn to foster relationships by building rapport, manage conflict in long-term relationships and negotiate business decisions with family members.
… Read More
Difficult Conversations: How to Discuss What Matters Most
Whether dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this one-day program led by negotiation experts Bruce Patton and Douglas Stone.
… Read More
Fall 2020 HARVARD NEGOTIATION MASTER CLASS
2020 Programs
Summer Programs
Contact us: Call 1-800-391-8629 (outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET any business day or email hni@law.harvard.edu
Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Managing Difficult Employees, and Those Who Just Seem Difficult
- Dealing with Difficult People: Lies, Lies, and More Lies
- Coping with Difficult Coworkers
- Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies
- When Dealing with Difficult People, Try a Complementary Approach
- Dealmaking
- Negotiation Techniques: How to Predict a Negotiator’s Decisions
- Negotiation Skills in Business Communication – Use Chaos to Your Advantage at the Bargaining Table
- Deal-Making Negotiation Strategies: Short on Cash? Try Bartering
- How Does Mediation Work in a Lawsuit?
- Dealmaking Tips: 7 Negotiation Tactics for Saving a Deal from Collapse
- Dispute Resolution
- International Negotiation
- How to Overcome Cross Cultural Barriers in Negotiation
- Negotiation Case Studies: The Bangladesh Factory-Safety Agreements
- A Crisis Negotiations Case Study: Chen Guangcheng, the United States, China, and Diplomatic Negotiations
- Cross Cultural Communication: Translation and Negotiation
- The Importance of Relationship Building in China
- Leadership Skills
- Mediation
- Mediation: Negotiating a More Satisfactory Divorce
- When Michael Bloomberg and NYC Teachers Both Lost
- Undecided on Your Dispute Resolution Process? Combine Mediation and Arbitration, Known as Med-Arb
- How Mediation Can Help Resolve Pro Sports Disputes
- Why is Negotiation Important: Mediation in Transactional Negotiations
- Negotiation Skills
- Negotiation Training
- Implement Negotiation Training in Your Organization
- Make the Most of Negotiation Skills Training
- The Book of Real-World Negotiations: Successful Strategies from Government, Business, and Daily Life
- Negotiation Training: What’s Special About Technology Negotiations?
- 10 Negotiation Training Skills Every Organization Needs
- Salary Negotiations
- Teaching Negotiation
- Teaching with Video-Based Negotiation Scenarios
- Nagorno-Karabakh: Decades Old Conflict Resurfaces Between Armenia and Azerbaijan
- Asynchronous Learning: Negotiation Exercises to Keep Students Learning Outside the Classroom
- Check Out Our Advanced Search Tool! Find New Teaching Materials in Seconds
- Internal Negotiation: How to Set Up For Success
- Win-Win Negotiations