dealing with conflict
What is Dealing with Conflict in Negotiation?
In dealing with conflict, you can and should draw on the same principles of collaborative negotiation that you use in dealmaking.
Whether dealing with conflict at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing them about why we’re right—and they’re wrong. Deep down, we know that this conflict resolution approach usually fails to resolve the conflict and often only makes it worse.
Instead, we may try to tamp down our negative emotions, hoping that our feelings will dissipate with time. In fact, conflict tends to become more entrenched, and parties have a greater need for conflict resolution when they avoid dealing with their strong emotions.
For example, conflict in the workplace often arises when resentment, anger, and other negative emotions are left to fester. An accidental slight can lead to a full-blown dispute if the parties involved fail to address it explicitly.
Unfortunately, when dealing with conflict in the workplace, employees usually make matters worse. Because our perceptions are based on self-interest, we’re likely to have difficulty finding solutions that both sides consider to be fair. In addition, people tend to escalate their commitment to conflict, leading to deeper and deeper animosity.
If you experience conflict in the workplace, whether due to a personality issue or a disagreement over a work matter, enlist the help of a manager—someone you trust to handle the conflict confidentially and effectively.
When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
We will send you a download link to your copy of this free report and notify you by email when we post new information on our website about how to handle conflict management.
The following items are tagged dealing with conflict: