If you work with others, sooner or later you will almost inevitably face the need for conflict resolution. You may need to mediate a dispute between two members of your department. Or you may find yourself angered by something a colleague reportedly said about you in a meeting. Or you may need to engage in … Read More
To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media, while customers likewise complain that their needs increasingly are not being met by companies focused on the bottom line.
… Read How to Deal with Difficult Customers
The PON Dispute Resolution Forum and the Harvard Negotiation and Mediation Clinical Program Present:
Alternative Dispute Resolution in the Federal Government:
What’s up at the Federal Energy Regulatory Commission and elsewhere?
Group Manager, Dispute Resolution Service, Federal Energy Regulatory Commission
Thursday, March 4, 2010
Pound Hall, Room 335, Harvard Law School Campus
How are ADR principles applied … Read More