Few negotiators can imagine negotiation scenarios more stressful than the kinds of crisis negotiations the New York City Police Department’s Hostage Negotiation Team undertake. But police negotiation techniques employed by the New York City Police Department’s Hostage Negotiations Team (HNT) in high-stakes, high-pressure crisis negotiation situations, outlined in an article from Jeff Thompson and Hugh … Read More 
When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
conflict resolution skills
Skills necessary for bringing conflict to an end and arriving at a resolution.
The following items are tagged conflict resolution skills
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Ancient Greece and the Peloponnesian WarA Workable Peace Curriculum
Students learn conflict resolution skills through the use of historical documents and a role play simulation, set in the context of the historical conflict among the Greek city-states before, during and after the Peloponnesian War.
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Negotiation with Your Children: How to Resolve Family Conflicts
Few negotiation examples in real life demonstrate the benefit of effective conflict resolution skills than those disputes that arise in the home, such as those between parents and children. Getting a good night’s sleep and eating a healthy dinner might seem like obvious goals for parents to have for their young children, but kids won’t … Read More
Daily
How to Deal with Difficult Customers
To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media, while customers likewise complain that their needs increasingly are not being met by companies focused on the bottom line.
… Read More
Daily
Alternative Dispute Resolution (ADR) Training: Mediation Curriculum
In 2009, we collected many types of curriculum materials from teachers and trainers who attended the Mediation Pedagogy Conference. We received general materials about classes on Alternative Dispute Resolution (ADR) as well as highly specific and idiosyncratic units like Conflict Resolution through Literature: Romeo and Juliet and a negotiating training package for female managers … Read More
Daily
The Two Koreas Practice Conflict Management
In August 2015, the decades-long conflict between South Korea and North Korea threatened to reach a breaking point. The causes of conflict between North and South go deep, but in this case, the South accused the North of planting landmines that seriously injured two South Korean border guards. South Korea retaliated with an old tactic … Read More
Daily
In Acrimonious Disputes, Conflict Management is Key
Parties to a business dispute often become so focused on beating the other party that they lose sight of their most important goals. Conflict management efforts can be even more intense and seeming insurmountable between estranged romantic partners with a history of acrimony and distrust.
Consider rock star Madonna’s ongoing legal dispute with her ex-husband, film … Read More
Daily
PON co-sponsors negotiation skills training for Israeli and Palestinian students
Thanks to leadership from the Middle East Negotiation Initiative (MENI) of the Program on Negotiation at Harvard Law School, a series of negotiation skills trainings was recently provided to eleventh grade students from Jewish and Arab schools in Israel. These two-day workshops, co-sponsored by the Program on Negotiation and the Amal Network and funded by … Read More
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Video: Professor Robert Mnookin leads negotiation skills training for Jewish and Arab students in Israel
In this video, Professor Robert H. Mnookin, Chair of the Program on Negotiation, reflects on his experience leading a negotiation workshop for high school students in Israel. The key negotiation skills emphasized in the workshop were active listening and the ability to understand the perspective of the other side. As Professor Mnookin states … Read More
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Articles & Insights
BATNA
- Business Negotiations
- Negotiation Tactics, BATNA and Examples for Creating Value in Business Negotiations
- Example of Negotiation in Business: Apple and Samsung’s Dispute Resolution Case Study
- Advice for Bargaining Abroad: Tips on How To Overcome Cultural Barriers
- Negotiation Techniques from the M&A World
- Contract Negotiations and Business Communication: How to Write an Iron-Clad Contract
- Conflict Resolution
- Crisis Negotiations
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- In This Greece Crisis Negotiation, Tough Conditions May Have Affected the Deal
- Dealing with Difficult People
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- How to Renegotiate a Bad Deal
- Managing Difficult Employees: Listening to Learn
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
- Dealmaking
- Dealmaking Tips: 7 Negotiation Tactics for Saving a Deal from Collapse
- Making Business Deals that Thrive Across Cultures
- Using Integrative Negotiation Techniques to Close the Deal
- Try a Contingent Contract if You Can’t Agree on What Will Happen
- MESO Negotiation: The Benefits of Making Multiple Equivalent Simultaneous Offers in Business Negotiations
- Dispute Resolution
- International Negotiation
- Cross Cultural Communication: Translation and Negotiation
- Diplomatic Negotiations: The Surprising Benefits of Conflict and Teamwork at the Negotiation Table
- Top 10 International Business Negotiation Case Studies
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Top International Negotiation Examples: The East China Sea Dispute
- Leadership Skills
- Mediation
- Mediation Process and Business Negotiations: How Does Mediation Work in a Lawsuit?
- Alternative Dispute Resolution: Values-Based Role Play Simulations for Improving Mediation Skills
- Techniques for Leading Multiparty Negotiations: Structuring the Bargaining Process
- Mediation Checklist: What to Know When Hiring Mediators
- What Makes a Good Mediator?
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations