In 2009, we collected many types of curriculum materials from teachers and trainers who attended the Mediation Pedagogy Conference. We received general materials about classes on Alternative Dispute Resolution (ADR) as well as highly specific and idiosyncratic units like Conflict Resolution through Literature: Romeo and Juliet and a negotiating training package for female managers … Read More 
When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
conflict resolution skills
Skills necessary for bringing conflict to an end and arriving at a resolution.
The following items are tagged conflict resolution skills:
Ancient Greece and the Peloponnesian WarA Workable Peace Curriculum
Students learn conflict resolution skills through the use of historical documents and a role play simulation, set in the context of the historical conflict among the Greek city-states before, during and after the Peloponnesian War.
… Read More
Police Negotiation Techniques from the NYPD Crisis Negotiations Team
Few negotiators can imagine negotiation scenarios more stressful than the kinds of crisis negotiations the New York City Police Department’s Hostage Negotiation Team undertake. But police negotiation techniques employed by the New York City Police Department’s Hostage Negotiations Team (HNT) in high-stakes, high-pressure crisis negotiation situations, outlined in an article from Jeff Thompson and Hugh … Read More
Negotiation with Your Children: How to Resolve Family Conflicts
Few negotiation examples in real life demonstrate the benefit of effective conflict resolution skills than those disputes that arise in the home, such as those between parents and children. Getting a good night’s sleep and eating a healthy dinner might seem like obvious goals for parents to have for their young children, but kids won’t … Read More
How to Deal with Difficult Customers
To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media, while customers likewise complain that their needs increasingly are not being met by companies focused on the bottom line.
… Read More
The Two Koreas Practice Conflict Management
In August 2015, the decades-long conflict between South Korea and North Korea threatened to reach a breaking point. The causes of conflict between North and South go deep, but in this case, the South accused the North of planting landmines that seriously injured two South Korean border guards. South Korea retaliated with an old tactic … Read More
In Acrimonious Disputes, Conflict Management is Key
Parties to a business dispute often become so focused on beating the other party that they lose sight of their most important goals. Conflict management efforts can be even more intense and seeming insurmountable between estranged romantic partners with a history of acrimony and distrust.
Consider rock star Madonna’s ongoing legal dispute with her ex-husband, film … Read More
PON co-sponsors negotiation skills training for Israeli and Palestinian students
Thanks to leadership from the Middle East Negotiation Initiative (MENI) of the Program on Negotiation at Harvard Law School, a series of negotiation skills trainings was recently provided to eleventh grade students from Jewish and Arab schools in Israel. These two-day workshops, co-sponsored by the Program on Negotiation and the Amal Network and funded by … Read More
Video: Professor Robert Mnookin leads negotiation skills training for Jewish and Arab students in Israel
In this video, Professor Robert H. Mnookin, Chair of the Program on Negotiation, reflects on his experience leading a negotiation workshop for high school students in Israel. The key negotiation skills emphasized in the workshop were active listening and the ability to understand the perspective of the other side. As Professor Mnookin states … Read More
FALL 2019 HARVARD NEGOTIATION MASTER CLASS
2019 Programs
Summer Programs
Contact us: Call 1-800-391-8629 (outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET any business day or email hni@law.harvard.edu
Articles & Insights
BATNA
- Business Negotiations
- How Principal Agent Theory Works in Business Negotiations: Dealmaking Strategies for Bargaining with Agents
- Negotiation Examples in Real Life – Buying a Home and Dealing with Difficult People
- Winner’s Curse: Negotiation Mistakes to Avoid
- What is the Right of First Refusal?
- Business Negotiation Strategies When Your Boss Is the Problem
- Conflict Resolution
- How to Manage Conflict at Work
- Tough Topics in Negotiation: Negotiating a Non-Compete Agreement with Employers
- When Family Business Disputes Require Conflict Resolution
- How to Deal with Threats: 4 Negotiation Tips for Managing Conflict at the Bargaining Table
- Case Study of Conflict Management: To Resolve Disputes and Manage Conflicts, Assume a Neutral 3rd Party Role
- Crisis Negotiations
- Hostage Negotiation Techniques for Business Negotiators
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Dealing with Difficult People
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Managing Difficult Employees, and Those Who Just Seem Difficult
- Trust and Honesty in Negotiations: Dealing with Dishonest Negotiators
- Negotiation Tips: Listening Skills for Dealing with Difficult People
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Dealmaking
- Dispute Resolution
- Difficult Situations at Work – Negotiation Skills for Dealing with Difficult People
- What is Dispute System Design?
- Four Conflict Negotiation Strategies for Resolving Value-Based Disputes
- In Contract Negotiations, Agree on How You’ll Disagree
- Conflict Negotiation Strategies: When Do Employees Choose to Negotiate?
- International Negotiation
- Leadership Skills
- Negotiations, Gender, and Status at the Bargaining Table
- Negotiation Skills and Bargaining Techniques from Female Executives
- Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains
- Challenges Facing Women Negotiators
- How to Negotiate in Cross-Cultural Situations
- Mediation
- The Mediation Process and Dispute Resolution
- When Lose-Lose is the Best Alternative to a Negotiated Agreement (BATNA)
- Mediation Training: What Can You Expect?
- Mediation Techniques – Resolve Disputes and Manage Conflict with These Mediation Skills
- Using E-Mediation and Online Mediation Techniques for Conflict Resolution
- Negotiation Skills
- Creating Value in Integrative Negotiations: Myth of the Fixed-Pie of Resources
- Professional Negotiators: Give Texts a Chance
- Negotiation Skills Training: Define Your Negotiation Style
- The Power of a Simple Thank You in Negotiation
- Negotiation Techniques To Get New Business Partnerships Off on the Right Foot
- Negotiation Training
- Use a Negotiation Preparation Worksheet for Continuous Improvement
- Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations
- 10 Negotiation Training Skills Every Organization Needs
- The Importance of a Relationship in Negotiation
- 3-D Negotiation Strategy
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations