Conflict prevention and resolution are core missions of the Program on Negotiation. Not only can conflicts be prevented with a thorough understanding of the issues that underlie conflict, but also future conflicts can be avoided using this method.
In the business world, workplace disputes are all too common, and many organizations lack an integrated system for business conflict prevention and resolution. This leads to low morale and high turnover.
Intervening quickly in cases of conflict can dramatically reduce the costs and time associated with dispute resolution. However, for managers, it’s important to recognize how your own assumptions and behaviors can help create and perpetuate negotiation dynamics you desperately want to avoid. Conflict prevention and resolution are more successful when you learn how to modify even deeply held assumptions and enact new behaviors more likely to foster successful negotiations.
There are two frequent types of conflict in business negotiations, both internally and externally.
In international negotiation, background research on your counterpart’s culture is important, but it’s probably even more important for you to get to know him or her as an individual.
Within a business, task conflict may appear to be a simple conflict to resolve. But task conflict often turns out to have deeper roots and more complexity than it appears to have at first glance.
Try to engage the parties in a collaborative problem-solving process in which they brainstorm possible solutions. When parties develop solutions together, rather than having an outcome imposed on them, future conflict prevention and resolution are also more likely.
The Program on Negotiation (PON) at Harvard Law School and the Future of Diplomacy Project at Harvard Kennedy School (HKS) will jointly honor former U.S. Secretary of State James A. Baker, III with the 2012 Great Negotiator Award on Thursday, March 29, 2012, at the Ames Courtroom, Austin Hall, Harvard Law School.
The Great Negotiator Award … Read More
The Conflict Prevention and Resolution Institute (CPR) selected the Harvard Negotiation and Mediation Clinical Program (HNMCP) to be the recipient of its 2010 Problem Solving in the Law School Curriculum Award at its annual awards banquet on January 11, 2011 at the New York offices of Fulbright & Jaworski LLP. The clinic’s director and founder, … Read More
The Program on Negotiation at Harvard Law School Will Honor Former President of Finland Martti Ahtisaari with the 2010 Great Negotiator Award
Co-sponsored with the Future of Diplomacy Project at the Harvard Kennedy School, the Great Negotiator Event Offers Real-World Negotiation Discussion to All Students
For Immediate Release
CAMBRIDGE, MA (September 21, 2010) The Program on Negotiation … Read More