The problem: You’re not sure which of the two most common dispute-resolution processes, mediation or arbitration, to use to resolve your conflict. Mediation is appealing because it would allow you to reach a collaborative settlement, but you’re worried it could end in impasse. You know that arbitration would wrap up your dispute conclusively, but it … Read More
Francesca Gino, Program on Negotiation faculty member and author of the bestselling book, Sidetracked: Why Our Decisions Get Derailed and How We Can Stick to the Plan, tackles this question from a Negotiation Briefings reader concerning how to deal with a mediator that is abrasive, dismissive, or even rude.
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The Program on Negotiation at Harvard Law School is pleased to present:
Making Conflict Work:
Harnessing the Power of Disagreement
with Dr. Peter Coleman
Thursday, April 9
12:00 – 1:15 PM
Harvard Law School Campus
Free and open to the public.
About the book:
Work conflict is risky. It can go bad and poison employee health, work relationships and organizational climates, or … Read More