In one of the top examples of international negotiation in April 2013, Apple CEO Timothy D. Cook made the unusual move of apologizing to Chinese customers for his company’s warranty policy and promised to make amends, the New York Times reports.
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When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
conflict and negotiation case study
The following items are tagged conflict and negotiation case study:
Negotiation and Leadership
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NEGOTIATION MASTER CLASS
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Negotiation Essentials Online
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Select Your Free Special Report
- Negotiation Master Class November 2023 Program Guide
- Negotiation Essentials Online (NEO) Spring, Summer, and Fall 2023 Program Guide
- Negotiation and Leadership Fall 2023 Program Guide
- Negotiation and Leadership Spring and Summer 2023 Program Guide
- Make the Most of Online Negotiations
- Managing Multiparty Negotiations
- Getting the Deal Done
- Salary Negotiations
- Overcoming Cultural Barriers in Negotiation
- Negotiation Training: How Harvard Negotiation Exercises, Negotiation Cases and Good Negotiation Coaching Can Make You a Better Negotiator
Teaching Negotiation Resource Center
Preparing for Negotiation
Understanding how to arrange the meeting space is a key aspect of preparing for negotiation. In this video, Professor Guhan Subramanian discusses a real world example of how seating arrangements can influence a negotiator’s success. This discussion was held at the 3 day executive education workshop for senior executives at the Program on Negotiation at Harvard Law School.
Guhan Subramanian is the Professor of Law and Business at the Harvard Law School and Professor of Business Law at the Harvard Business School.
Articles & Insights
BATNA
Business Negotiations
Conflict Resolution
Crisis Negotiations
- What is Crisis Management in Negotiation?
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Group Decision Making: Best Practices and Pitfalls
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Power Tactics in Negotiation: How to Gain Leverage with Stronger Parties
Dealing with Difficult People
- Managing Difficult Employees, and Those Who Just Seem Difficult
- How to Handle Difficult Customers
- Dealing with Difficult People: Coping with an Insulting Offer in Contract Negotiations
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- When Our “Principles” Crash up Against our Negotiation Goals
Dealmaking
Dispute Resolution
International Negotiation
Leadership Skills
Mediation
Negotiation Skills
- Emotional Intelligence as a Negotiating Skill
- Negotiation Techniques To Get New Business Partnerships Off on the Right Foot
- In Negotiation, How Much Do Personality and Other Individual Differences Matter?
- Dear Negotiation Coach: When Silence in Negotiation is Golden
- Bargaining Power in Negotiations: Leveling the Playing Field
Negotiation Training
- Collaborative Negotiation Examples: Tenants and Landlords
- Use a Negotiation Preparation Worksheet for Continuous Improvement
- 10 Negotiation Training Skills Every Organization Needs
- Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations
- The Importance of a Relationship in Negotiation
Salary Negotiations
Teaching Negotiation
- Camp Lemonnier: Negotiating a Lease Agreement for a Key Military Base in Africa
- New Simulation: Negotiating a Management Crisis
- New Simulation: International Business Acquisition Negotiated Online
- Bidding in an International Business Negotiation: Euro-Idol
- Negotiating with Colleagues: Training for Collaborative Human Resources Negotiations
Win-Win Negotiations