The ladder of inference describes how a negotiator, or any decision maker, relies upon her personal knowledge, or observable data, up the ladder of inference to the next stage, which is selected data.
… Read The Ladder of Inference: A Resource List 
challenging conversations
The following items are tagged challenging conversations:
Harvard Negotiation Master Class: Advanced Strategies for Experienced Negotiators – May 5–7, 2025
Strictly limited to participants who have completed a prior course in negotiation, this first-of-its-kind program offers unprecedented access to experts from Harvard Law School, MIT, and the Harvard Kennedy School—all of whom are committed to delivering a transformational learning experience.
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Negotiation Master Class May 2025 Program Guide
Over the years thousands of professionals have participated in negotiation programs at the Program on Negotiation (PON) at Harvard Law School. And after a few months or years of putting their negotiation skills and techniques to work, participants inevitably ask us, what’s next?
… Read Negotiation Master Class May 2025 Program Guide
Entrepreneurs: Prepare for Challenging Conversations in Key Negotiation
Start-ups and individual entrepreneurs often encounter challenging conversations when negotiating with potential partners and investors. When you are trying to sell others on your big idea or venture, you face the daunting challenge of convincing them that it’s worth their time, money, and effort. And even as you’re drawing on all your powers of persuasion … Read More
Dealing with Difficult People
Top help you handle difficult people, our free, special report Dealing with Difficult People is packed full of concrete tips and strategies. Discover how to collaborate, negotiate, and bargain with even the most combative opponents.
… Read Dealing with Difficult People
Negotiation and Leadership
NEGOTIATION MASTER CLASS
Negotiation Essentials Online
Beyond the Back Table: Working with People and Organizations to Get to Yes
Articles & Insights
BATNA
- Business Negotiations
- How to Find the ZOPA in Business Negotiations
- The Star Wars Negotiations and Trust at the Negotiation Table
- Art Buchwald, Paramount Pictures, and the Cost of Litigation Instead of Negotiation
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- Notable Business Negotiations of 2024
- Conflict Resolution
- Advanced Negotiation Strategies and Concepts: Hostage Negotiation Tips for Business Negotiators
- Conflict Management: Intervening in Workplace Conflict
- Do Attitudes in Negotiation Influence Results?
- MESO: Make Multiple Equivalent Simultaneous Offers to Create Value in Dealmaking Table
- Elements of Conflict: Diagnose What’s Gone Wrong
- Crisis Negotiations
- Power Tactics in Negotiation: How to Gain Leverage with Stronger Parties
- Crisis Communication Examples: What’s So Funny?
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Dealing with Difficult People
- Dealmaking
- Negotiation Techniques: The First Offer Dilemma in Negotiations
- Should Women “Lean In” to Create More Value in Negotiations?
- How to Counter Offer Successfully With a Strong Rationale
- Perspective Taking and Empathy in Business Negotiations
- Understanding Exclusive Negotiation Periods in Business Negotiations
- Dispute Resolution
- How Fast-Food Workers Used Alternative Dispute Resolution (ADR) to Demand Higher Wages
- Using Principled Negotiation to Resolve Disagreements
- Conflict Negotiation Strategies: When Do Employees Choose to Negotiate?
- What are the Three Basic Types of Dispute Resolution? What to Know About Mediation, Arbitration, and Litigation
- What is Dispute System Design?
- International Negotiation
- Leadership Skills
- Mediation
- Negotiation Skills
- Negotiation Skills: Building Trust in Negotiations
- International Conflict and Humanitarian Negotiations
- Threats in Negotiation: When and How to Make Effective Threats
- Ask A Negotiation Expert: The Surprising Benefits of Negotiating with Your Kids
- Aggressive Negotiation Tactics: Threats at the Bargaining Table
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- The Value of Using Scorable Simulations in Negotiation Training
- Teach Your Students to Negotiate a Management Crisis
- The Best New Simulations
- Check Out the Three-Party Coalition All-In-One Curriculum Package
- Check Out the All-In-One Curriculum Packages – Available for Some of Our Most Popular Simulations
- Win-Win Negotiations