Organizational Development / Change Negotiation Role-Play:

Trademore Personnel

Lawrence Susskind and Bruce Patton
Three-person, integrative, facilitated negotiation with two department heads and a Human Resources observer/facilitator regarding the possible transfer of an employee from one department to the other

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Free review copies of non-English Teacher’s Packages will be emailed upon request. Please contact tnrc@law.harvard.edu  or telephone 800-258-4406 (within the U.S.) or 781-966-2751 (outside the U.S.)

SCENARIO:

Ann Taylor, head of the Learning Box Division at Trademore Company is having problems with a senior manager, Terry Hall. She has asked one of her staff members to represent the division in a discussion about Terry Hall with a staff member of the Research and Development (R&D) division. Bill Blass, head of R&D is currently in search of an additional Specialist IV and is concerned about the time it will take to fill the position. The Human Resource Development Office (HRD) has heard about the scheduled meeting of the two departments and has proposed that an HRD staff person also attend.

 

MECHANICS:

Preparation for this simulation takes about 20 minutes, which includes enough time to read the material and discuss strategy. The negotiating time can run from 30 to 45 minutes. During the debriefing (approximately 30 minutes), participants should discuss actual and expected outcomes.

 

MAJOR LESSONS:

  • Comparing outcomes when two or more groups play the game allows participants to discuss the importance of strategy in negotiations.
  • The HRD intervenor may or may not choose to play a mediating role, or advocate the interests of the employee. Attempts to mix these two roles however, are likely to fail.
  • During debriefing, the impact of negotiating style and decision making processes should be explored.
  • The attitudes of the participants toward the fact that one of the department heads is a woman can be used to promote discussion on the connection between gender and negotiating styles.

 

TEACHING MATERIALS:

For all parties:

  • General Instructions

 

Role Specific:

Confidential Information for:

  • Representative for Ann Taylor
  • Representative for Bill Blass
  • HRD Staff Person

 

Teacher’s Package:

  • All of the above

 

PROCESS THEMES:

Assumptions; Authority; BATNA; Closure; Communication; Confidentiality; Constituents; Cost-benefit analysis; Creativity; Currently perceived choice analysis; Ethics; Fairness; Gilligan, two voices; Information exchange; Interest dovetailing; Interests, quantifying; Joint gains; Managing uncertainty; Meaning of “success”; Mediation, negotiating entry; Message analysis; Misrepresentation; Objective criteria; Options, generating; Preparation; Reality testing; Relationship; Selective perceptions; Separating the people from the problem; Yesable propositions

 

Trademore Personnel Attributes

Time required:
30 minutes – 1 hour
Number of participants:
3
Teams involved:
No
Agent present:
Non-lawyer
Neutral third party present:
Mediator
Scoreable:
No
Teaching notes available:
No
Non-English version available:
German, Spanish, Chinese
PON Teaching Negotiation Resource Center

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Soft copy vs. hard copy

You may order this role simulation in either soft copy (electronic) or hard copy (paper) format. If you select the soft copy option, you will receive an e-mail with a URL (website address) from which you may download an electronic file in Adobe Acrobat PDF format. You are then permitted to view the document on your computer and either print the number of copies you purchased, or forward the electronic file as many times as the number of copies you purchased. You will only receive a link to one electronic file per document. So, if you order 25 soft copies, you may either forward copies of the link to 25 people via e-mail, or print (and/or photocopy) 25 hard copies of the document.

If you select the hard copy option, you will receive paper copies of this role simulation via the shipping method you select.

The purchase price and handling fee are the same for both soft and hard copies. Soft copies do not entail a shipping fee.

For additional information about the soft copy option, please visit our FAQ section, or contact the PON Teaching Negotiation Resource Center at tnrc@law.harvard.edu or 800-258-4406 (within the U.S.) or 781-966-2751 (outside the U.S.).

Please note: At the present time, Teaching Negotiation Resource Center soft copies are compatible with the following versions of the Adobe Acrobat Reader: English, German, French, Spanish, Swedish, Portuguese, Japanese, and Korean. If you have a different version of the Acrobat Reader, you may wish to download one of these at http://www.adobe.com/products/acrobat/readstep2.html, or contact the PON Teaching Negotiation Resource Center at tnrc@law.harvard.edu, 800-258-4406 (within the U.S.), or 781-966-2751 (outside the U.S.) for further assistance. This restriction does not apply to the freely available Teacher’s Package Review Copies.

Ordering a single copy for review

If you wish to review the materials for a particular role simulation to decide whether you’d like to use it, then you should order a single Teacher’s Package for that role simulation. A PDF, or soft copy, version of the Teacher’s Package is also available as a free download from the description page of most role simulations and case studies. There is no need to order participant materials as well as a Teacher’s Package, as all Teacher’s Packages include copies of all participant materials. In addition, some Teacher’s Packages (but not all) include additional teaching materials such as teaching notes or overhead masters. Please note that the materials in Teacher’s Packages are for the instructor’s review and reference only, and may not be duplicated for use with participants.

Ordering copies for multiple participants

If you wish to order multiple copies of a role simulation for use in a course or workshop, simply enter the total number of participants in the box next to “Participant Copies.” There is no need to calculate how many of each role is required; the Teaching Negotiation Resource Center will calculate the appropriate numbers of each role to provide, based on the total number of participants. For example, if you wish to order a 2-party role simulation for use with a class of 30 students, you would enter “30” in the box next to “Participant Copies.” You then would receive 15 copies of one role and 15 copies of the other role, for use with your 30 participants. As another example, if you ordered 30 participant copies of a 6-party role simulation, you would receive 5 copies of each role.

In the event that the number of participant copies you order is not evenly divisible by the number of roles in the simulation, you will receive extra copies of one or more roles. Participants receiving the extra roles may partner with other participants playing the same role, thus negotiating as a team. So, for instance, if you ordered 31 copies of a 2-party role simulation, you would receive 15 copies of the first role and 16 copies of the second role. One of the participants playing the second role would partner with another participant playing that same role, and the two would negotiate as a team.