Both negotiators in organizations and students of organizational theory will be interested in this book. In this study, the author makes use of sociolinguistics to analyze team conversations and their organizational context to explain why cross-functional teamwork poses so many challenges. Drawing on interviews and observations of teams in Fortune 200 companies, the author compares how successful and unsuccessful teams handle conflict, conduct negotiations, achieve alignment, interpret and manage mutual obligations, and maintain commitment to performance. Along with tools with which team members can diagnose and solve their own problems, the book provides specific techniques for using language to exert a positive force on organizations.
Team Talk: The Power of Language in Team Dynamics Attributes
|Publisher:||Boston, MA: Harvard Business School Press, 1996|