"Difficult conversations" is a framework for describing how to use interest-based negotiation techniques in difficult conversations that occur due to problems that arise in daily life. According to this framework, underlying all difficult conversations are actually three deeper conversations. (Douglas Stone, Bruce Patton and Sheila Heen, Difficult Conversations [Viking/Penguin, 1999], 7). These three conversations are 1) The "What Happened?" Conversation, 2) the Feelings Conversation, 3) and the Identity Conversation. The first conversation deals with the actual events that led to the situation being discussed, while the second and third conversations explore the impact these events have had.
Two-party intra-organizational discussion between a newly-promoted manager and her division vice-president over work performance, responsibility for a new computer game project, and office environment issues
This 10th-anniversary edition bestseller provides a step-by-step approach to having those tough conversations with less stress and more success. Updated to include a fascinating chapter: "Answers to Ten Questions People Ask".
Prof. Susskind’s Top 5 Environmental Negotiation Teaching Materials
From time to time, the Teaching Negotiation Resource Center asks PON-affiliated faculty to nominate their top five books, top five teaching videos or top five role-play simulations in certain fields or teaching settings. These change periodically.