Negotiation research you can use: When all we can see is red

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communication breakdowns

Article Excerpt

The ability to take another person’s perspective is a valuable negotiation skill. Perspective taking enhances the discovery of joint gains in negotiation, makes groups more effective, reduces stereotypical thinking, and aids in conflict resolution, to name just a few benefits.

Some people are naturally better perspective takers than others, but all of us have the capacity to pay closer attention

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