Build rapport—without saying a word

In negotiation, eye contact, gestures, and other forms of nonverbal communication can go a long way toward forging trust and lasting connections.

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Article Excerpt

When film and television producer Brian Grazer was invited to the White House in 2005 for a screening of one of his movies, he started chatting with George W. Bush and was struck by how “warm and inviting” the president’s eyes were. Bush’s eye contact seemed to convey that he was “ fully present, patiently … Read Build rapport—without saying a word

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