A technique to demonstrate understanding and empathy with another party. The empathy loop has three steps: (1) Inquire about a subject or issue, (2) the other side responds, and (3) you demonstrate your understanding of the response and test or check that understanding with the other person. In other words, you loop your understanding of the other side’s perspective back to them. (Robert H. Mnookin, Scott R. Peppet and Andrew S. Tulumello, Beyond Winning [Belknap Press, 2004], 63)
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Articles & Insights
BATNA
- Business Negotiations
- Signing Bonus Negotiation 101
- Top Negotiation Case Studies in Business: Apple and Dispute Resolution in the Courts
- Negotiating with Millennials – How to Overcome Cultural Differences in Communication
- The Star Wars Negotiations and Trust at the Negotiation Table
- Business Negotiation Solutions: To Eat or Not to Eat?
- Conflict Resolution
- Crisis Negotiations
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- What is Crisis Management in Negotiation?
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- In This Greece Crisis Negotiation, Tough Conditions May Have Affected the Deal
- Dealing with Difficult People
- Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
- Dealing with Difficult People: Coping with an Insulting Offer in Contract Negotiations
- Handling Difficult People: The Antisocial Negotiator
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Trust and Honesty in Negotiations: Dealing with Dishonest Negotiators
- Dealmaking
- Dispute Resolution
- 3 Negotiation Strategies for Conflict Resolution
- Contract Dispute Resolution: Surviving Costly Conflict
- What are the Three Basic Types of Dispute Resolution? What to Know About Mediation, Arbitration, and Litigation
- How to Negotiate with Friends and Family
- The Importance of Power in Negotiations: Taylor Swift Shakes it Off
- International Negotiation
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Top International Negotiation Examples: The East China Sea Dispute
- How to Overcome Cultural Barriers in Communication – Cultural Approximations of Time and the Impact on Negotiations
- A Crisis Negotiations Case Study: Chen Guangcheng, the United States, China, and Diplomatic Negotiations
- The Negotiation Process in China
- Leadership Skills
- Pope Francis and the Benefits of Servant Leadership in Negotiations
- The Opposite of Autocratic Leadership Styles
- Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains
- Leadership Styles in Negotiation: The Case of Ebay and Paypal
- How to Negotiate in Cross-Cultural Situations
- Mediation
- What Makes a Good Mediator?
- Mediation vs Arbitration – The Alternative Dispute Resolution Process
- The Mediation Process and Dispute Resolution
- Undecided on Your Dispute Resolution Process? Combine Mediation and Arbitration, Known as Med-Arb
- Definition of Mediation and the Mediation Process: The Impact of Lawyers on Alternative Dispute Resolution (ADR)
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Cross-Cultural Video: Negotiation Examples, Lessons And Advice From PON Faculty
- What an Operatic Role-Play Simulation Can Teach You About Negotiation
- Learn from the Best with the Great Negotiator
- Best-In-Class Negotiation Case Studies You Can Use to Train
- Power Asymmetry and the Principal Agent Problem
- Win-Win Negotiations