A technique to demonstrate understanding and empathy with another party. The empathy loop has three steps: (1) Inquire about a subject or issue, (2) the other side responds, and (3) you demonstrate your understanding of the response and test or check that understanding with the other person. In other words, you loop your understanding of the other side’s perspective back to them. (Robert H. Mnookin, Scott R. Peppet and Andrew S. Tulumello, Beyond Winning [Belknap Press, 2004], 63)
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Fall 2022 Programs
NOVEMBER 2022 HARVARD NEGOTIATION MASTER CLASS
Articles & Insights
BATNA
- What is BATNA? How to Find Your Best Alternative to a Negotiated Agreement
- BATNA and Other Sources of Power at the Negotiation Table
- Negotiation Examples: How Crisis Negotiators Use Text Messaging
- Take your BATNA to the Next Level
- Negotiation as Your BATNA: The Syrian Civil War and Crisis Negotiations
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies
- When Dealing with Difficult People, Try a Complementary Approach
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Negotiation Tips: Listening Skills for Dealing with Difficult People
- Dealmaking
- Business Negotiation Skills: How to Enhance Your Negotiated Agreement
- Negotiating Skills: Learn How to Build Trust at the Negotiation Table
- Closing the Deal in Negotiations: 3 Tips for Sequential Dealmaking
- Team Negotiation: Tackle Common Pitfalls
- What is Distributive Negotiation and Five Proven Strategies
- Dispute Resolution
- Managing Difficult Negotiations: Lessons from the 2015-2017 Illinois Budget Impasse
- Using Principled Negotiation to Resolve Disagreements
- Settling Out of Court: Negotiating in the Shadow of the Law
- Repairing Relationships Using Negotiation Skills
- Patience is a Winning Negotiation Skill for Getting What You Want at the Negotiation Table
- International Negotiation
- Leadership Skills
- How to Negotiate in Cross-Cultural Situations
- Negotiating with Your Boss: Secure Your Mandate and Authority for External Talks
- Leadership Styles in Negotiation: The Case of Ebay and Paypal
- Leadership Skills in Negotiation: How to Negotiate Equity Incentives with Senior Management
- What Is Collective Leadership?
- Mediation
- How Mediation Works When Both Parties Agree They Need Help Resolving the Dispute
- Types of Mediation: Choose the Type Best Suited to Your Conflict
- Why is Negotiation Important: Mediation in Transactional Negotiations
- Mediation Process and Business Negotiations: How Does Mediation Work in a Lawsuit?
- Mediation: Sitting Down at the Table
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Teach by Example with These Negotiation Case Studies
- Planning Your Syllabus for Next Semester? Check Out the Brief Course Outlines from the TNRC
- Harborco All-In-One Curriculum Package Now Available!
- Camp Lemonnier: Negotiating a Lease Agreement for a Key Military Base in Africa
- We Want Your Feedback!
- Win-Win Negotiations