A technique to demonstrate understanding and empathy with another party. The empathy loop has three steps: (1) Inquire about a subject or issue, (2) the other side responds, and (3) you demonstrate your understanding of the response and test or check that understanding with the other person. In other words, you loop your understanding of the other side’s perspective back to them. (Robert H. Mnookin, Scott R. Peppet and Andrew S. Tulumello, Beyond Winning [Belknap Press, 2004], 63)
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Fall 2020 HARVARD NEGOTIATION MASTER CLASS
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Articles & Insights
BATNA
- Business Negotiations
- The Winner’s Curse in Negotiations: How to Avoid It
- Negotiation in Business: Apple and Samsung’s Dispute Resolution Case Study
- Navigating Business Relationships Using Negotiation
- Winner’s Curse: Negotiation Mistakes to Avoid
- Negotiating with Millennials – How to Overcome Cultural Differences in Communication
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Managing Difficult Employees: Listening to Learn
- Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
- Trust and Honesty in Negotiations: Dealing with Dishonest Negotiators
- Managing Difficult Employees, and Those Who Just Seem Difficult
- Dealing with Difficult People: Lies, Lies, and More Lies
- Dealmaking
- Dispute Resolution
- What is Alternative Dispute Resolution?
- Alternative Dispute Resolution (ADR) Techniques: Negotiating Conditions
- The Importance of Power in Negotiations: Taylor Swift Shakes it Off
- Employee Grievances: Are Most Legal Disputes Resolved in Litigation or Arbitration?
- Repairing Relationships Using Negotiation Skills
- International Negotiation
- How to Negotiate with Difficult People: International Negotiation, and a Refusal to Communicate
- Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals
- International Negotiations: North and South Korea Talks Collapse
- How to Overcome Cross Cultural Barriers in Negotiation
- Negotiation Case Studies: The Bangladesh Factory-Safety Agreements
- Leadership Skills
- Mediation
- Techniques for Leading Multiparty Negotiations: Structuring the Bargaining Process
- Types of Mediation: Choose the Type Best Suited to Your Conflict
- Communicate Your Interests Behind the Deal
- Dispute Resolution: The Advantages of a Neutral Third-Party Mediator
- How Mediation Works When Both Parties Agree They Need Help Resolving the Dispute
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations
- Labor Negotiation Strategies
- Win-Win Negotiations: Should You Consider a Deal Sweetener?
- Google’s Negotiations with Groupon: How Business Negotiators Can Maximize Value Claiming When Engaging in Integrative Negotiations
- Break a Competitive Cycle with Win-Win Negotiation Strategies
- How to Defend Against “Scope Creep” at the Negotiation Table