A technique to demonstrate understanding and empathy with another party. The empathy loop has three steps: (1) Inquire about a subject or issue, (2) the other side responds, and (3) you demonstrate your understanding of the response and test or check that understanding with the other person. In other words, you loop your understanding of the other side’s perspective back to them. (Robert H. Mnookin, Scott R. Peppet and Andrew S. Tulumello, Beyond Winning [Belknap Press, 2004], 63)
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Spring 2020 HARVARD NEGOTIATION MASTER CLASS
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Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Why Is Sincerity Important? How to Avoid Deception in Negotiation
- Negotiation with Your Children: How to Resolve Family Conflicts
- Integrative Negotiations: Dispute Resolution Through Joint Fact-Finding
- Negotiating the Good Friday Agreement
- Conflict Resolution and Opportunities for Mutual Gains in Negotiation
- Crisis Negotiations
- Harvard Law Professor Guhan Subramanian Moderates Panel on Difficult Negotiation Scenarios
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Hostage Negotiation Techniques for Business Negotiators
- What is Crisis Management in Negotiation?
- Dealing with Difficult People
- Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
- Trust and Honesty in Negotiations: Dealing with Dishonest Negotiators
- Managing Difficult Employees, and Those Who Just Seem Difficult
- Dealing with Difficult People: Lies, Lies, and More Lies
- How to Renegotiate a Bad Deal
- Dealmaking
- Dispute Resolution
- Employee Grievances: Are Most Legal Disputes Resolved in Litigation or Arbitration?
- Negotiation Ethics: How to Navigate Ethical Dilemmas at the Bargaining Table
- The Right Way to Regulate Emotion in Negotiation
- 3 Negotiation Strategies for Conflict Resolution
- Win Win Negotiation Example – Change the Name of the Game
- International Negotiation
- Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals
- International Negotiations: North and South Korea Talks Collapse
- Managing Cultural Differences in Negotiation
- How to Overcome Cross Cultural Barriers in Negotiation
- The Importance of Relationship Building in China
- Leadership Skills
- Mediation
- Types of Mediation: Choose the Type Best Suited to Your Conflict
- Communicate Your Interests Behind the Deal
- Dispute Resolution: The Advantages of a Neutral Third-Party Mediator
- How Mediation Works When Both Parties Agree They Need Help Resolving the Dispute
- Mediation: Negotiating a More Satisfactory Divorce
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Digitally Enhanced Simulation Packages – NEW Simulations Added
- Last Chance to Register for the 2019 Negotiation Pedagogy Conference
- NEW Simulation! The Abraham Path: A Thousand Miles on Foot
- NEW! International Investor-State Arbitration Video Course
- Teach Your Students Value Distribution with a Simulation on Solar Power
- Win-Win Negotiations
- Google’s Negotiations with Groupon: How Business Negotiators Can Maximize Value Claiming When Engaging in Integrative Negotiations
- Break a Competitive Cycle with Win-Win Negotiation Strategies
- How to Defend Against “Scope Creep” at the Negotiation Table
- The Difficulty of Achieving a Win-Win Negotiation Outcome
- Win Win Negotiation: Different Cultures, Shared Meals