empathy loop

By — on / Glossary

A technique to demonstrate understanding and empathy with another party. The empathy loop has three steps: (1) Inquire about a subject or issue, (2) the other side responds, and (3) you demonstrate your understanding of the response and test or check that understanding with the other person. In other words, you loop your understanding of the other side’s perspective back to them. (Robert H. Mnookin, Scott R. Peppet and Andrew S. Tulumello, Beyond Winning [Belknap Press, 2004], 63)

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