Sheila Heen

Sheila Heen

Sheila Heen is a Lecturer on Law at Harvard Law School and a Founder of Triad Consulting. Sheila’s corporate clients include Apple, BAE Systems, HSBC, Tatweer of Dubai, Unilever, the Federal Reserve Bank, Pixar, Novartis, and numerous family businesses. She often works with executive teams, helping them to work through conflict, repair working relationships, and make sound decisions together. In the public sector she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House, and theologians struggling with disagreement over the nature of truth and God. Sheila has spent the last twenty years with the Harvard Negotiation Project, developing negotiation theory and practice. She specializes in particularly difficult negotiations – where emotions run high and relationships become strained. Sheila is co-author of the New York Times Business Bestseller, Difficult Conversations: How to Discuss What Matters Most (Penguin 2000), which has been named among 50 Psychology classics, and by Penguin as among the 75 most important books they have published.
Her new book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood) (Viking 2014) explores the challenge of improving the quality of the feedback conversations that surround us in our professional lives and in our personal lives.
Sheila has appeared on shows as diverse as Oprah and the G. Gordon Liddy show, NPR, Fox News, and CNBC’s Power Lunch. Her articles have appeared in the New York Times, the Harvard Business Review, Fortune, the Negotiation Journal, and Real Simple, among others.
Sheila is a graduate of Occidental College in Los Angeles, and Harvard Law School. She is schooled in negotiation daily by her three children.

Courses Taught:

Negotiation Workshop, Harvard Law School

Research Interests: Negotiation Theory

Select Publications:

Douglas Stone, Bruce Patton and Sheila Heen, Difficult Conversations: How to Discuss What Matters Most, (New York: Penguin USA, 2000).

Link to website:


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