Expert One-Day Program: December 12, 2022, 8:30 a.m. – 4:30 p.m. ET

Difficult Conversations: How to Discuss What Matters Most

Faculty: Sheila Heen and Douglas Stone

Whether dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this one-day program led by negotiation experts Sheila Heen and Douglas Stone.

From the boardroom to the factory floor, your ability to manage difficult conversations is key to your effectiveness. Leveraging more than 30 years of research from the Harvard Negotiation Project, Heen and Stone will help you:

  • Understand why some conversations are so challenging—and what you can do about it
  • Prevent serious disagreements from crippling your organization
  • Overcome difficult tactics and effectively respond to emotions (both yours and others’)
  • Gain strategies to foster successful relationships
  • Enhance your fundamental listening skills
  • Bridge the gulf of real differences in what people believe and feel
  • Strengthen your leadership by confronting adversity with aplomb
  • Keep your team moving forward and on target

Incorporating interactive exercises, coaching, feedback, and on-the-spot experimentation, this program shows you how to internalize effective strategies and execute them to achieve productive conversations and the results you want.

Who should attend? The program is appropriate for anyone who wants or needs to take their negotiation skills and self-awareness to the next level of effectiveness. Past participants have included business executives, lawyers, government officials, mental health professionals, and teachers.

Learn more about PON Expert One-Day Programs.



Expert One-Day Program: $1,497
Where: The program will run on Zoom.
When: December 12, 2022
AM Session: 8:30 a.m. – 12:30 p.m. ET
One-hour break: 12:30 – 1:30 p.m. ET
PM Session: 1:30 – 4:30 p.m. ET

Sheila Heen is a lecturer at Harvard Law School and has spent the last 20 years with the Harvard Negotiation Project, developing negotiation theory and practice. She specializes in particularly difficult negotiations— where emotions run high and relationships become strained. Sheila is coauthor of Difficult Conversations: How to Discuss What Matters Most with Douglas Stone and Bruce Patton and of Thanks for the Feedback with Douglas Stone.

Douglas Stone is a lecturer at Harvard Law School and has taught the art of negotiation around the world. Stone is co-author, along with Bruce Patton and Sheila Heen, of the New York Times business best seller Difficult Conversations: How to Discuss What Matters Most, and with Heen of the acclaimed Thanks for the Feedback.