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Difficult Conversations: How to Discuss What Matters Most

Session Leaders: Sheila Heen and Douglas Stone

Whether dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this one-day program led by negotiation experts Sheila Heen and Douglas Stone. From the boardroom to the factory floor, your ability 
to manage difficult conversations is key to your effectiveness. Leveraging more than 30 years of research from the Harvard Negotiation Project, Heen and Stone will help you:

• Understand why some conversations are so challenging—and what you can do about it
• Prevent serious disagreements from crippling your organization
• Overcome difficult tactics and effectively respond to emotions (both yours and others’)
• Gain strategies to foster successful relationships
• Enhance your fundamental listening skills
• Bridge the gulf of real differences in what people believe and feel
• Strengthen your leadership by confronting adversity with aplomb
• Keep your team moving forward and on target

Incorporating interactive exercises, coaching, feedback, and on-the-spot experimentation, this program shows you how to internalize effective strategies and execute them to achieve productive conversations and the results you want.

FACULTY
Sheila Heen is a Senior Lecturer on Law at Harvard Law School, a Founder of Triad Consulting and a co-author of two New York Times best sellers: Difficult Conversations (Penguin, 2nd ed. 2010, with Douglas Stone & Bruce Patton) and Thanks for the Feedback (Penguin 2014, with Douglas Stone).

Douglas Stone is a lecturer at Harvard Law School and has taught the art of negotiation around the world. Stone is co-author, along with Bruce Patton and Sheila Heen, of the New York Times business best seller Difficult Conversations: How to Discuss What Matters Most, and with Heen of the acclaimed Thanks for the Feedback.

FEES
Combine this author session with the Negotiation and Leadership and receive a total discounted rate.

Negotiation and Leadership: $2,997
One-Day Session: $1,000
Save $500 when you attend both:
Negotiation and Leadership with One-Day Session: $3,497