Negotiation and Leadership: Dealing with Difficult People and Problems

By PON Staffon / Negotiation and Leadership


THREE-DAY COURSE | December 6–8, 2021

Negotiation and Leadership: Dealing with Difficult People and Problems

BONUS DAY | December 9, 2021

The Art of Saying No: Save the Deal, Save the Relationship, and Still Say No

Three-Day Program Agenda

Negotiation and Leadership: Dealing with Difficult People and Problems

DAY 1:  Monday, December 6, 2021

Negotiation Fundamentals—Key Concepts and Core Vocabulary
9:00 a.m. – 12:30 p.m. ET
Led by Guhan Subramanian

Negotiation is a high-transaction-cost activity, and the side that is better prepared nearly always has the upper hand. This session will examine core frameworks of negotiation, including the importance of principled bargaining and shared problem solving.

Through negotiation exercises and interactive discussions, you will examine ways to structure the bargaining process to accommodate joint problem solving, brainstorming, and collaborative fact-finding. These frameworks will help you create smarter negotiation conditions, make more strategic decisions, and leave the bargaining table with improved outcomes.


Managing the Tension Between Creating and Claiming Value
1:30 p.m. – 5:00 p.m. ET
Led by James Sebenius

In most negotiations, we pursue two goals: value claiming and value creating. Successful negotiators know how to create more value by negotiating trades across issues and then claim the lion’s share of that value through distributive negotiation strategies.

You will learn how to evaluate the best alternative to a negotiated agreement, create a zone of possible agreement, and implement the mutual gains approach to negotiation.

DAY 2:  Tuesday, December 7, 2021

Managing Emotions and Relationships
9:00 a.m. – 12:30 p.m. ET
Led by Daniel L. Shapiro

Negotiating better outcomes is contingent upon building successful relationships. To be effective, executives must learn to navigate personality differences, diverse agendas, and social pressures. Building on the frameworks learned the previous day, you will examine how positive working relationships are vital to creating and implementing lasting agreements.

By taking part in negotiation simulations, you will gain a better understanding of different negotiation and decision-making strategies—enabling you to determine which approach is most appropriate in a given situation.


Dealing with Difficult Situations
1:30 p.m. – 5:00 p.m. ET
Led by Debbie Goldstein

In this session, you will be introduced to a set of breakthrough strategies for dealing with manipulative tactics, stonewalling, obstructive behavior, and dirty tricks in negotiation. Designed to enhance your skill in mutual gains negotiation and increase your proficiency in overcoming hard bargainers and hard bargaining situations.

You will learn to recognize the most common manipulative tactics used by difficult people, along with strategies for neutralizing their effects. Discover how to succeed, not by defeating the other side but by advocating persuasively for your own.

DAY 3:  Wednesday, December 8, 2021

Complex Negotiations and Organizational Challenges
9:00 a.m. – 12:30 p.m. ET
Led by Robert Wilkinson

In managing internal and external negotiations, what can you do to maximize the deal for both sides—even in the face of obstacles and barriers? What tools work best for managers who need to shape agreements and informal understandings within a complex web of relationships? In this session, you will discover strategies for anticipating and responding to an array of complicating factors—from multiple parties and coalitions to cultural and value differences.


Putting It All Together: Leading Through Negotiation
1:30 p.m. – 5:00 p.m. ET
Led by Brian Mandell

In this culminating session, you will focus on “locking in the learning” by highlighting the key concepts, frameworks, and tools you’ve acquired throughout the program and analyzing how they can be applied in diverse leadership settings. Through relevant case studies, faculty will bring to life different negotiation problems and examine their real-world outcomes. You will emerge with a performance improvement plan aimed at building your negotiation agility and resilience—a tool kit you can use to lead more effectively within and beyond your organization.

Bonus Day:
The Art of Saying No: Save the Deal, Save the Relationship, and Still Say No

December 9, 9:00 a.m. – 12:30 p.m. and 1:30 p.m. – 5:00 p.m. ET

No is perhaps the most important and certainly the most powerful word in the English language. For many people, it is also the hardest to say. Yet every day we find ourselves in situations where we need to say no—to people at work, at home, and in our communities—because it is the word we must use to stand up for what matters to us.

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Bonus Day Faculty

William L. Ury

Ury served as a negotiation adviser and mediator in conflicts ranging from corporate mergers to ethnic wars in the Middle East. Co-founder of Harvard’s Program on Negotiation and senior fellow of the Harvard Negotiation Project, Ury is one of the world’s leading experts on negotiation. He is also the author of The Power of a Positive No: Save the Deal, Save the Relationship—and Still Say No and co-author (with Roger Fisher and Bruce Patton) of Getting to Yes: Negotiating Agreement without Giving In, an eight-million-copy best seller translated into more than 30 languages.

Our live online program will feature:

  • Role plays and negotiation exercises—You’ll have the opportunity to test what you learn by taking part in realistic negotiations with your fellow participants.
  • One-on-one interaction with top faculty—Although the session is live online, you’ll still have the opportunity to talk one-on-one with negotiation experts from Harvard, Massachusetts Institute of Technology, and other leading institutions.
  • Live online collaboration—Collaborate, network, and build relationships with peers from across the nation and around the world.

Our faculty members have negotiated peace treaties, closed multi-million dollar deals, and now they’ve worked together to convert Negotiation and Leadership into a highly interactive, virtual program.

Featuring the same negotiation best practices and cutting-edge research as our in-person program, the Zoom session allows you to enhance your skills from the comfort of your home or office.

Our Faculty

The faculty is comprised of world-renowned faculty from all across Harvard including Harvard Business School, Law School and Kennedy.

Guhan Subramanian

Faculty Chair, Program on Negotiation at Harvard Law School; Joseph H. Flom Professor of Law and Business, Harvard Law School; H. Douglas Weaver Professor of Business Law, Harvard Business School; Faculty Chair, JD/MBA Program, Harvard University

The first person in the history of Harvard University to hold tenured appointments at both Harvard Law School (HLS) and Harvard Business School (HBS), Guhan Subramanian is a consummate educator, dealmaker, and leader. As the chair of the Program on Negotiation, he spearheads negotiation and mediation training programs for the more than 3,000 professionals who attend every year. At HLS, Subramanian teaches courses on negotiation and corporate law. At HBS, he teaches in several executive education programs, including Strategic Negotiations, Changing the Game, Making Corporate Boards More Effective, and Mergers and Acquisitions, of which he is faculty chair.

Subramanian’s research focuses on corporate governance, corporate law, and negotiation. His books include Dealmaking: The New Strategy of Negotiauctions. Eleven of his articles have been selected as being among the “top 10” articles published in corporate and securities law. The two-volume treatise Law and Economics of Mergers and Acquisitions, which includes 33 seminal articles from the field over the past 45 years, contains four of his articles—more than from any other scholar.

Subramanian advises individuals, boards of directors, and management teams on issues of dealmaking and corporate governance. He has been involved in major public-company deals, such as Oracle’s $10 billion hostile takeover bid for PeopleSoft, Cox Enterprises’ $9 billion freeze-out of the minority shareholders in Cox Communications, Exelon’s $8 billion hostile takeover bid for NRG, and the $26 billion management buyout of Dell Inc. Over the past 10 years, he has been an advisor or expert witness in deals or situations worth more than $150 billion in total value. He is also the director of LKQ Corporation (NASDAQ: LKQ), a Fortune 500 company in the automotive sector.

James Sebenius

Gordon Donaldson Professor of Business Administration, Harvard Business School; Vice Chair for Practice-Focused Research, Program on Negotiation Executive Committee; Chair, Great Negotiator Award Committee; Director, Harvard Negotiation Project; Co-Director, American Secretaries of State Program

An authority on complex negotiations, James Sebenius has advanced the field in the academic realm, in the public and diplomatic sectors, and the business world; outside Harvard, he has worked full-time in the U.S. Commerce and State Departments as well as at the Blackstone Group.

At the Harvard Business School, Sebenius spearheaded the effort to make negotiation a required course in the M.B.A. program, and he created the negotiation department, which he led for several years. As a co-founder of Lax Sebenius LLC, he provides negotiation advisory services to corporations and governments worldwide.

Daniel L. Shapiro

Founder and Director, Harvard International Negotiation Program; Associate Professor of Psychology, Harvard Medical School/McLean Hospital; Affiliate faculty, Program on Negotiation

The founder and director of the Harvard International Negotiation Program, Daniel Shapiro teaches a highly evaluated course on negotiation at Harvard College; instructs psychology interns at Harvard Medical School/McLean Hospital; and leads executive education sessions at the Program on Negotiation at Harvard Law School, Harvard Kennedy School, and Harvard Medical School/McLean Hospital. He also has served on the faculty at the Fletcher School of Law and Diplomacy, Tufts University, and at the Sloan School of Management at Massachusetts Institute of Technology.

Named one of the top 15 professors at Harvard University, Shapiro specializes in practice-based research—building theory and testing it in real-world contexts. He has launched successful conflict resolution initiatives in the Middle East, Europe, and East Asia, and for three years chaired the World Economic Forum’s Global Agenda Council on Conflict Resolution. Focusing extensively on the emotional and identity-based dimensions of negotiation and conflict resolution, Shapiro led the initiative to create the world’s first Global Curriculum on Conflict Management for senior policymakers as well as a conflict management curriculum that now reaches one million youth across more than 20 countries. He is the recipient of numerous awards, including the American Psychological Association’s Early Career Award and the Cloke-Millen Peacemaker of the Year Award. In May of 2019, Shapiro was named Harvard’s Joseph R. Levenson Memorial Teaching Prize for Excellence in Undergraduate Teaching, the oldest of the teaching awards given out by the Undergraduate Council.

Debbie Goldstein

Lecturer on Law, Harvard Law School; Lecturer on Education, Harvard Graduate School of Education; CEO, Triad Consulting

Debbie Goldstein has extensive experience in both the private and academic sectors. She is a lecturer at both Harvard Law School and the Harvard Graduate School of Education, and she has been an adjunct professor at Georgetown University Law Center and a lecturer at Tufts University School of Medicine. Goldstein also shares her expertise with executives through the Harvard Negotiation Institute.

She is also the principal and managing director of Triad Consulting, a consulting firm specializing in the field of conflict resolution. Her clients range from private equity firms to teaching hospitals and from large banks to public and independent schools. Her work often takes her internationally: to Dubai, where she worked with government leaders; to Ethiopia, where she worked with newly elected members of Parliament; and to Cyprus, where she taught public policy students from across the globe. In the public sector, she helped found and run LINC (Legal Initiative for Children), a free legal aid clinic to improve health care for low-income families.

Robert Wilkinson

Lecturer, Public Policy and Leadership, Harvard Kennedy School

A negotiation and leadership specialist, Wilkinson is on the faculty at Harvard Kennedy School, where he teaches graduate courses on leadership in complex environments and negotiation theory and practice. Wilkinson has won several Dean’s Teaching Awards at Harvard, and also served as a special advisor on negotiation at the Massachusetts Institute of Technology. Previously, he was on the faculty at Tufts University’s Fletcher School of Law and Diplomacy for eight years.

As management consultant, Wilkinson has nearly 25 years of experience in more than 45 countries, within the private, public, and nonprofit sectors. From General Mills and IBM to the Gates Foundation and World Wildlife Fund, he has helped numerous Fortune 500 companies, government agencies, international organizations, and charities increase their effectiveness. Wilkinson has worked overseas on a variety of international negotiation projects, including spending three years in Rwanda working with Hutu and Tutsi communities and two years working with the UN Peacekeeping Mission in Angola.

Brian S. Mandell

Mohammad Kamal Senior Lecturer in Negotiation and Public Policy, Harvard Kennedy School; Director, Harvard Kennedy School Negotiation Project; Faculty Associate, Center for Public Leadership, Harvard Kennedy School; Vice Chair for Executive Education for the Program on Negotiation at Harvard Law School; Senior Research Associate, Belfer Center for Science and International Affairs, Harvard Kennedy School; Senior Fellow, Future of Diplomacy Project, Harvard Kennedy School; Faculty Co-Chair, Mastering Negotiation: Building Sustainable Agreements, Harvard Kennedy School; Chair, Wexner Senior Leaders Program, Harvard Kennedy School

Mandell has been teaching public policy, international conflict resolution, and negotiation for 30 years. He has established himself as a preeminent teacher and curriculum designer at the Harvard Kennedy School, where he leads an innovative, intensive annual workshop course on advanced multiparty negotiation and conflict resolution. He refined his case teaching methods in international affairs as a Pew Faculty Fellow, and subsequently trained faculty from across the United States in case-method pedagogy with a special emphasis on teaching and writing cases for international security studies. He is a multiple recipient of the school’s Most Influential Course Award, Manuel Carballo Excellence in Teaching Award, and Dean’s recognition awards for teaching excellence.

Through the Harvard Kennedy School Negotiation Project, Mandell designs and produces multiparty negotiation exercises that focus on the challenges of cross-boundary collaboration, and he is designing and developing curriculum material for graduate students and congressional staffers in the Hewlett Foundation’s Madison Project on strengthening bipartisan legislative negotiation in Congress. He has provided custom-tailored training in negotiation to corporate clients, trade organizations, and government agencies in the United States and abroad, and he participates in an innovative faculty development program at Harvard Medical School to train seminar discussion leaders.