Faculty: Sheila Heen and Douglas Stone

Whether we are dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this program led by negotiation experts Sheila Heen and Douglas Stone.

From the boardroom to the factory floor, your ability to manage difficult conversations is key to your effectiveness. Leveraging more than 30 years of research from the Harvard Negotiation Project, Heen and Stone will help you:

• Understand why some conversations are so challenging—and what you can do about it
• Prevent serious disagreements from crippling your organization
• Overcome difficult tactics and effectively respond to emotions (both yours and others’)
• Gain strategies to foster successful relationships
• Enhance your fundamental listening skills
• Bridge the gulf of real differences in what people believe and feel
• Strengthen your leadership by confronting adversity with aplomb
• Keep your team moving forward and on target

Incorporating interactive exercises, coaching, feedback, and on-the-spot experimentation, this program shows you how to internalize effective strategies and execute them to achieve productive conversations and the results you want.