One-Day Sessions:
October 24, 2019 | SOLD OUT
May 21, 2020

Difficult Conversations: How to Discuss What Matters Most

Register

Session Leaders: Sheila Heen and Douglas Stone

Whether dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this one-day program led by negotiation experts Sheila Heen and Douglas Stone. From the boardroom to the factory floor, your ability 
to manage difficult conversations is key to your effectiveness. Leveraging more than 30 years of research from the Harvard Negotiation Project, Heen and Stone will help you:

  • Understand why some conversations are so challenging—and what you can do about it
  • Prevent serious disagreements from crippling your organization
  • Overcome difficult tactics and effectively respond to emotions (both yours and others’)
  • Gain strategies to foster successful relationships
  • Enhance your fundamental listening skills
  • Bridge the gulf of real differences in what people believe and feel
  • Strengthen your leadership by confronting adversity with aplomb
  • Keep your team moving forward and on target

Incorporating interactive exercises, coaching, feedback, and on-the-spot experimentation, this program shows you how to internalize effective strategies and execute them to achieve productive conversations and the results you want.

Every participant will receive a free copy of Difficult Conversations: How to Discuss What Matters Most.

FACULTY
Sheila Heen is a Senior Lecturer on Law at Harvard Law School, a Founder of Triad Consulting and a co-author of two New York Times bestsellers: Difficult Conversations (Penguin, 2nd ed. 2010, with Douglas Stone & Bruce Patton) and Thanks for the Feedback (Penguin 2014, with Douglas Stone).

Douglas Stone is a lecturer at Harvard Law School and has taught the art of negotiation around the world. Stone is co-author, along with Bruce Patton and Sheila Heen, of the New York Times business best seller Difficult Conversations: How to Discuss What Matters Most, and with Heen of the acclaimed Thanks for the Feedback.

FEES
Combine this author session with the Negotiation and Leadership and receive a total discounted rate.

HOTEL INFORMATION
The Charles Hotel
Harvard Square
One Bennett Street
Cambridge, MA 02138

Combine this author session with Negotiation and Leadership and receive a total discounted rate.

PRICING SPRING 2020
Negotiation and Leadership: $4,497
Author Session: $1,997
Save $997 when you attend both:
Negotiation and Leadership with One-Day Author Session: $5,497

Sheila Heen

Sheila Heen is a Senior Lecturer on Law at Harvard Law School, a Founder of Triad Consulting and a co-author of two New York Times bestsellers: Difficult Conversations (Penguin, 2nd ed. 2010, with Douglas Stone & Bruce Patton) and Thanks for the Feedback (Penguin 2014, with Douglas Stone).

Douglas Stone

Douglas Stone Lecturer on Law, Harvard Law School; Co-author of Difficult Conversations