Conflict Resolution

When closing a deal, new business partners are typically optimistic about the path ahead. But somewhere down the line, conflict is almost inevitable. One party may miss a deadline. The two sides may interpret contract terms differently. Changing economic conditions may make it difficult for one side to uphold its end of the deal.

When a … Learn More About This Program

In negotiation, learning from past mistakes is a critical skill. In our July issue, we detailed errors that Republicans made in their initial attempt to repeal and replace the Affordable Care Act in the House of Representatives. Although the House narrowly passed its American Health Care Act (AHCA) in May, Senate Republicans repeated many of … Learn More About This Program

Conventional wisdom warns us against doing business with family members. Negotiations between people linked by close ties can result in hurt feelings, damaged relationships, or simply the nagging feeling that a better deal was within reach.

Yet circumstances sometimes require us to negotiate financial matters with a relative. In other situations, someone close to you may … Learn More About This Program

For Republican leaders, the desire to repeal President Barack Obama’s signature health-care legislation, the Affordable Care Act (ACA), has been a unifying goal for seven years. So it was no surprise that after Donald Trump won the presidency and the Republicans retained both houses of Congress in the 2016 election, they made health-care reform their … Read How the “Party of No” Didn’t Get to Yes

We know that anger leads negotiators to make riskier choices and blame others when things go wrong. In a new study, researchers Jeremy A. Yip and Maurice E. Schweitzer find that anger also leads us to engage in greater deception in negotiation—even when it’s not our counterpart who angered us.
In one of the study’s experiments, … Read Negotiation Research: A Downside of Anger

Here are four strategies from negotiation research on types of power in negotiation and how to minimize gender differences in bargaining scenarios and in negotiations. … Learn More About This Program

In the past we have encouraged you to ‘debias’ your own behavior by identifying the assumptions that may be clouding your judgment. We have introduced you to a number of judgment biases – common, systematic errors in thinking that are likely to affect your decisions and harm your outcomes in negotiation. Learn how to identify … Read Beware Your Counterpart’s Biases

Males and females react to one-on-one conflict differently, research suggests, and perhaps from an early age. Irreconcilable conflicts are more likely to disintegrate the activities and social groups of girls than those of boys, studies have found. Male college roommates were less likely than females to become embroiled in conflicts that led them to change … Read Negotiation Research You Can Use: Hugging it Out

Imagine that while exploring an outdoor bazaar in a foreign country, you see a beautiful rug that would look perfect in your home. While you’ve purchased a rug or two in your life, you’re far from an expert. Thinking on your feet, you guess that the rug is worth about $5,000. You decide to make … Read What is the Winner’s Curse?

Most negotiations are “mixed motive” in structure, requiring us both to compete to claim value and to cooperate to create value. The ability to move back and forth between these two goals is a critical – and difficult – skill to master. … Read Conflict Management: Anger – The Good and the Bad