sales

The following items are tagged sales.

Set your sales force up for success

Posted by & filed under Business Negotiations, Daily.

Adapted from “Managing for Better Results,” by Max H. Bazerman, first published in the Negotiation newsletter, October 2008.

If you’ve ever been disappointed by the negotiation results of your sales force, you’re not alone. There could be many reasons for your employees’ unimpressive results, but there are two most likely culprits: a failure to understand what

Joining the barter economy

Posted by & filed under Business Negotiations.

In an economic downturn, negotiation opportunities sometimes dry up because parties think they have nothing left to give. During times like these, bartering flourishes. Whether it’s toxic assets, piano lessons, manicures, or a fleet of new cars, most cash-strapped negotiators have something of value they can trade for what they want.

Bartering doesn’t need to be limited to one time swaps of goods and services between virtual strangers. In more complex, ongoing negotiations, including those between long-term business partners, bartering is a smart way to avoid getting bogged down in price haggling. Just as you might create value in a negotiation by discussing delivery options and payment plans, you can expand the pie by adding new goods and services to the discussion.

Holding negotiators accountable

Posted by & filed under Business Negotiations, Daily.

Adapted from “Disappointed by Results? Improve Accountability,” first published in the Negotiation newsletter, January 2009.

How can you make the negotiators who report to you more accountable for their behavior? When negotiators know they will have to justify their actions, they become more focused, researchers have found.

But accountability can backfire if negotiators become so vigilant

How Accountable are Your Negotiators?

Posted by & filed under Conflict Management, Daily.

Adapted from “Disappointed by Results? Improve Accountability,” first published in the Negotiation newsletter, January 2009.

How satisfied are you with the outcomes that negotiators in your organization achieve? Most likely, you can think of a few successes worth crowing about, a few you’d like to sweep under the carpet, and many more that turned out just

Max Bazerman Discusses “Blind Spots” at the Harvard Book Store

Posted by & filed under Daily, Events.

The Harvard Book Store
presents

“Blind Spots” with Max Bazerman
Date: Monday, April 18, 2011
Time: 7:00 PM
Location: 1256 Massachusetts Avenue, Cambridge
See Event Details Online: http://www.harvard.com/event/max_h._bazerman/
About the Book:
When confronted with an ethical dilemma, most of us like to think we would stand up for our principles. But we are not as ethical as we think we are. In “Blind

Listening Skills for Maximum Success

Posted by & filed under Daily, Negotiation Skills.

Adapted from “Listen Up! Your Talks May Depend on It,” by Robert C. Bordone (professor, Harvard Law School), first published in the Negotiation newsletter.

Few negotiators would argue the value of good listening skills. Skillful active listening can calm tensions, break impasse, and get you the information you need to build creative deals. Yet most people

Negotiators: Don’t Go on a Power Trip

Posted by & filed under Negotiation Skills.

Adapted from “When You Hold All the Cards,” by Guhan Subramanian (professor, Harvard Business School and Harvard Law School), first published in the Negotiation newsletter.

One of your customers has just landed a lucrative new contract, and you’re the only supplier who can add a critical component to that customer’s production process. Concerns about violating your