Adapted from “Can You Break the Cycle of Bad Communication?” by Susan Hackley, Managing Director, the Program on Negotiation at Harvard Law School.

“What happened?”
“How did a pleasant discussion turn sour?”
“Why did the deal unravel at the last minute?”

If you’ve ever come away from a negotiation asking questions like this, poor communication may be to blame, write Roger Fisher, William Ury, … read more »