Manage Conflict

The following items are tagged Manage Conflict.

Spring 2014 Seminar Program Guide

Posted by & filed under Freemium.

Join us April 15-18, May 20-23, or June 17-20 for this three-day negotiation seminar at the Charles Hotel in Cambridge, Massachusetts. Designed to accelerate your negotiation capabilities, Negotiation and Leadership (formerly known as the Program on Negotiation for Senior Executives) examines core decision-making challenges, analyzes complex negotiation scenarios, and provides a range of competitive and cooperative negotiation strategies.

When and Why Do Negotiators Cave In?

Posted by & filed under Dealmaking.

When you expect an opponent to be competitive, your confidence in the outcomes you can achieve is likely to plummet. In research with Adam Galinsky of Northwestern’s Kellogg School of Management, negotiators were provided with some background about their opponent including background information on how competitive their opponent has been in previous negotiations. This information was bogus; it didn’t necessarily describe the opponent accurately but the information still impacted negotiators performance.

Negotiation Skills: Team Building and Your Negotiations

Posted by & filed under Negotiation Skills.

During his years as George H.W. Bush’s Secretary of State, one of James A. Baker, III’s, goals was to encourage the free-market reforms that Communist Party of the Soviet Union General Secretary Mikhail Gorbachev had launched in the late 1980s. One day during his tenure, a high-level Bush Administration commented in the press that Gorbachev’s efforts were sure to fail. Baker called Bush to complain.

“I said, you can’t have other people pontificating about these major foreign policy matters when this is one of our goals, and it’s totally contrary to our policy,” he said. “So they cut the knees off of this particular individual, and we didn’t hear that anymore.”

The Big Question

Posted by & filed under Daily, Events, International Negotiation, PON Film Series.

A troubled man bursts into your child’s schoolhouse. Without warning, he chases out all the boys and lines the girls up. Then he begins to shoot them one by one. For decades your people’s backs have been broken by the oppressive yoke of Apartheid. Suddenly, the tables are turned and you and your friends are

Telling the Third Story

Posted by & filed under Conflict Management, Daily.

Adapted from “How to Say What Matters Most,” by Susan Hackley (managing director, Program on Negotiation), first published in the Negotiation newsletter.

In their book Difficult Conversations: How to Discuss What Matters Most (Penguin Putnam, 2000), authors Douglas Stone, Bruce Patton, and Sheila Heen tell us how to engage in the conversations in our professional or

Mediation Curriculum: Trends and Variations

Posted by & filed under Daily, Mediation, Pedagogy at the Program on Negotiation (Pedagogy @ PON).

NP@PON collected many types of curriculum materials from teachers and trainers who attended the 2009 Mediation Pedagogy Conference.  We received general materials about classes on Alternative Dispute Resolution (ADR) as well as highly specific and idiosyncratic units like Conflict Resolution through Literature: Romeo and Juliet and a negotiating training package for female managers from the

Robert Bordone, PON Executive Committee

Posted by & filed under Executive Committee, PON Affiliated Faculty.


Robert C. Bordone is the Thaddeus R. Beal Clinical Professor of Law at Harvard Law School and the Director of the Harvard Negotiation & Mediation Clinical Program. He teaches several courses at Harvard Law School including the school’s flagship Negotiation Workshop and in Harvard Law School’s Program of Instruction for Lawyers. As a professional facilitator and conflict resolution consultant, he works with individual and corporate clients across a spectrum of industries.

Massachusetts Office of Dispute Resolution

Posted by & filed under DRD Tag Pages.

Massachusetts Office of Dispute Resolution

University of Massachusetts, Boston
100 Morrissey Blvd.
McCormack Bldg. 1st Floor, Room 627
Boston, MA 02125
617-287-4040; fax: 617-287-4049

Executive Director: Susan M. Jeghelian

Deputy Director: Loraine M. Della Porta

The Massachusetts Office of Dispute Resolution & Public Collaboration (MODR), formerly a state agency, is now a free-standing institute of the University of Massachusetts Boston. MODR’s mission is

Mediation Theory and Practice

Posted by & filed under DRD Tag Pages.

Mediation Theory and Practice

SPRING 2012. (SPRING 2013 TBC)

Bette Roth

This course covers the theory and practice of mediation, the use of mediation to resolve disputes in different legal contexts, and the development of practical mediation skills. We will examine the mediation process, including the roles of the mediator and counsel representing