When a Crisis Reaches the Breaking Point: Hostage negotiators offer invaluable lessons for those facing tense standoffs
Driving the Deal Home: : The power of public statements
When Others are Counting on You: Acting as someone’s agent
Dealing with Multiple Parties: Strategies for complex talks
Dear Negotiation Coach: “How should I cope with an old-school hard bargainer?”
hostage negotiators
The following items are tagged hostage negotiators.
Applying Hostage Negotiation Techniques
Upset by a delay in the delivery of one of your products, a longtime buyer threatens to turn to the media unless you meet his extreme demands. Not only is the relationship in jeopardy, but your company’s reputation seems to be as well. What should you do?
Before you make a decision, let’s explore another realm
Quick Teambuilding for Your Negotiations: The Hostage Negotiators’ Drill
Hostage negotiators stress the importance of discussing the “drill”—goals, ground rules, and operating principles—with their team before beginning talks with a hostage taker.
Such negotiation teams are likely to commit to working together as slowly as needed to resolve a standoff. This type of agreement can serve to head off sudden actions from team members. It
Think Like a Hostage Negotiator
Upset by a delay in the delivery of one of your products, a longtime buyer threatens to turn to the media unless you meet his extreme demands. Not only is the relationship in jeopardy, but your company’s reputation seems to be as well. What should you do?
Let’s explore another relm of negotiation advice for an
Disconnecting ‘Quid’ from ‘Quo’
The following commentary by PON chair Robert Mnookin and managing director Susan Hackley appeared in the September 26, 2004 issue of the Los Angeles Times.
It is often valuable to open lines of communication with hostage-takers.
During the 1972 Olympics in Munich, Germany, 11 Israeli athletes were taken hostage by Black September Palestinians demanding the release
Negotiation Journal: Taking Stock and Looking Ahead in the Conflict Resolution Field
What don’t we know about conflict and its resolution?
What do we need to know?
How would we find out?
Some of the world’s best-known conflict resolution scholars and practitioners offer some answers to these pivotal questions in the new special issue of Negotiation Journal, the quarterly journal published by the Program on Negotiation in collaboration with Kluwer
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