Skills in Managing Conflict in Organizational Settings

HARVARD UNIVERSITY EXTENSION SCHOOL (OBHR E-180-232)

FALL
Instructor:
Robert Benfari

This course focuses selectively on interpersonal and organizational conflict issues. We will develop skills in identifying, analyzing, and handling conflict. Topics covered include role conflicts, goal conflicts, perception, verbal and nonverbal communications, power and authority conflicts, and conflict styles. Prerequisite: some management experience. (Wednesday 7:35-9:35 p.m.)

Managing Negotiations (OBHR E-215)

HARVARD UNIVERSITY EXTENSION SCHOOL

FALL and SPRING

Instructor:
Lakshmi Balachandra

This course is designed for students who wish to manage negotiations more effectively. It is based on the premise that everyone with significant management responsibilities is involved in some form of negotiation every day. This includes intra-organizational transactions, line-staff relationships, trades with individuals and firms outside an organization, and multiparty negotiations involving other organizations, government agencies, special interest groups, and representatives of the media. (Wednesday 7:35-9:35 p.m.)

Conflict Resolution: Practical Negotiation Skills
HARVARD EXTENSION SCHOOL (OBHR E-210)

FALL
Instructor:
Jeffrey Prottas

Professor, Schneider Institute for Health Policy, Brandeis University
This course is designed to develop practical negotiation skills applicable in a wide range of circumstances. Simulations of actual negotiations will cover conflict resolution in labor-management disputes; among government agencies; among public agencies, community groups and private developers; and finally among individual policy makers. (Tuesday 5:30-7:30 p.m.)

International Organization (GOVT E-1750)
HARVARD EXTENSION SCHOOL

FALL and SPRING
Instructor:
Don Babai
Center for Middle Eastern Studies
Harvard University

Can states work out cooperative solutions to problems of human injustice and environmental degradation? What is the record of the United Nations in conflict management and economic development? What has been the impact of the World Bank programs on the alleviation of poverty? Why are the International Monetary Fund and the World Trade Organization regarded as necessities by some and as obstacles by others? These are some of the questions to be addressed in an investigation of the potentials and limitations of international organizations. (Wednesday 7:35-9:35 p.m.)

Communicating and Negotiating in a Global Context (COMM E-140)

FALL and SPRING
Instructor:
Marya Dantzer

To communicate effectively in global or multicultural business settings, managers or negotiators must interpret not only words but also worldviews. Students in this course learn to recognize the important, yet often implicit, assumptions that govern business dealings in a variety of countries and cultures. A dividend of such awareness is deeper understanding of one’s own culturally determined perceptions. The results are marketable cross-cultural skills applicable in a broad range of business or professional contexts. Prerequisite: oral and written fluency in English. Limited enrollment. (Fall: Thursday beginning Sept. 3, 5:30-7:30 p.m.; Spring: Tuesday 7:35-9:35 p.m.)