government

The following items are tagged government.

Dispute Resolution in China: Apple Apologizes for Warranty Policies

Posted by & filed under Dispute Resolution.

In China this April, Apple CEO Timothy D. Cook made the unusual move of apologizing to Chinese customers for his company’s warranty policy and promised to make amends, the New York Times reports.

On March 15, International Consumers’ Day in China, the nation’s largest state-run television network criticized Apple for giving iPhone customers in China a one-year warranty, less than the two years required under Chinese law, and for charging consumers about $90 to replace faulty back covers on iPhones.

For Better Negotiation Training, Study the U.S. Government’s Mistakes

Posted by & filed under Negotiation Training.

Business professionals seeking to improve their negotiation training can learn a great deal from the mistakes made in newsworthy negotiations.

To take one recent example, Steven M. Davidoff of the New York Times’ “DealBook” recently analyzed how the U.S. governments rushed negotiations to save U.S. automaker Chrysler led to a costly long-term problem.

Announcing the 2013 PON Summer Fellows

Posted by & filed under PON Summer Fellowships, Students.

About the PON Summer Fellowship Program:
PON offers fellowship grants to students at Harvard University, MIT, Tufts University and other Boston-area schools who are doing internships or undertaking summer research projects in negotiation and dispute resolution in partnership with public, non-profit or academic organizations. The Summer Fellowship Program’s emphasis is on advancing the links between

When Negotiation is Your BATNA: The US Engages on Syria

Posted by & filed under BATNA.

The United States and Russia have announced plans to hold a peace conference aimed at ending the civil war in Syria, which has killed more than 70,000 people.

In an op-ed in the New York Times this May, Christopher R. Hill, the dean of the Korbel School of International Studies at the University of Denver and a former U.S. ambassador, argues that the Obama administration’s decision to engage Russia on the Syrian conflict is both long overdue and insufficient.

Negotiating in China: The Gold Rush Mentality

Posted by & filed under International Negotiation.

If Chinese culture favors insiders, it stands to reason that outsiders face an uphill battle.

In One Billion Customers: Lessons from the Front Lines of Doing Business in China (Free Press, 2005), business executive and Wall Street Journal bureau chief James McGregor writes of the 1996 attempt by Xinhua, the official Chinese news agency, to declare that only it had the right to publish financial data in China, thereby locking out Dow Jones and Reuters. It was a bold move based on brute power. Xinhua backed down only after Dow Jones and Reuters appealed to the U.S. government, which threatened to abandon a trade agreement with China.

Bring Long-Term Concerns to the Bargaining Table

Posted by & filed under Dealmaking.

It can be difficult to keep future concerns at the forefront of your company’s most important decisions. Fortunatly, research on intergenerational conflict has uncovered best practices for ensuring that you and your employees take the long view.

Negotiation Design Dimensions: A Checklist

Posted by & filed under Sales Negotiations.

Here the Program on Negotiation offers a checklist of negotiation design categories. Whether your overall negotiation design is decide-announce-defend (DAD) or full-consensus (FC), or a hybrid of both, raising these issues is usually preferable to falling into a set of important decisions by default.

Anticipating Coalitional Behavior

Posted by & filed under Meeting Facilitation.

In the early days of his tenure, a chairman spends too much time reviewing the details of his proposed policy with his staff and not enough time sounding out council members to drum up support for his reforms.

The chairman’s missteps lead us to the first rule of coalition building: think carefully about how and when to meet one-on-one with other parties.