Conflict in Workgroups (DisRes 636)
MCCORMACK GRADUATE SCHOOL OF POLICY STUDIES

FALL

Instructor:
Eben Weitzman
617-287-7489
www.disres.umb.edu

Conflict in organizations, both within and between workgroups, can be a critical drain on resources, and/or a major source of growth. This course provides the participant with an opportunity to develop a deeper understanding of the dynamics of work groups, with an emphasis on processes of conflict within them, and to develop skills to deal constructively with intra- and intergroup conflict.

The problem is approached in both didactic and experiential modes.  During the class sessions students grapple with conceptual issues, drawing from various literatures on groups.  These sessions consist of a combination of lecture and seminar-discussion format.

Students also participate in weekly meetings with a small workgroup, consisting of a sub-set of the class, which offers an opportunity to study group processes in vivo with the aid of a consultant.

Conflict Resolution Systems for Organizations (DisRes 625)
MCCORMACK GRADUATE SCHOOL OF POLICY STUDIES

SPRING

Instructor:
David Matz
617-287-7489
www.disres.umb.edu

This course is designed to deepen students’ understanding of open and hidden organizational conflict and the formal and informal dispute resolution systems that address or obscure these conflicts. Students will examine different kinds of conflict management systems and the criteria for measuring their effectiveness, and discuss the analysis and design of dispute management systems.

Mediation in the Workplace (MMG 758)
CAMBRIDGE COLLEGE SCHOOL OF MANAGEMENT

SUMMER

Instructor:
Moshe Cohen
800-877-4723 X0163

Workplace mediation supplements or replaces institutional conflict resolution processes in order to increase job satisfaction, boost productivity, reduce employee turnover and decrease the chance of legal action. The course is designed to give the students the theory and skills necessary to begin to practice mediation within their professional life. The course covers theory and models of mediation; stages of the mediation process; skill development and ethical considerations. The methodology is lecture, discussion, video and mediation simulations and role-plays. The texts for the course are The Mediation Process by Christopher Moore and The Promise of Mediation by Bush and Folger. Other readings will be provided by the instructor. There is the opportunity for students to apply the theory learned and practice the skills developed through mediating an actual case or through a written paper on a current real-life conflict between two other parties. There is no prerequisite; however, it is strongly recommended that students complete MMG746 prior to taking this course. (Tentative: within seven week summer term.)

The Manager as Negotiator (MMG746)
CAMBRIDGE COLLEGE SCHOOL OF MANAGEMENT

FALL, SPRING, and SUMMER

Instructors:
Martha Belden
Joseph DeFazio
800-877-4723 X0163

Effective managers must be able to successfully deal with limited resources, divergent interests of people and organizational conflict. The goal of this course is to improve skills in negotiation and joint decision-making that can be applied immediately to assist the student in managing these issues. Emphasis is on the integrative bargaining and problem-solving model. The course provides the opportunity for students to learn the theory and tactics for understanding and diagnosing a conflict; planning for negotiations; and, implementing an effective conflict resolution strategy. The methodology includes lecture, discussion, video and negotiation simulations and role-plays and on line discussion. The texts for the course are Getting to Yes and Getting Past No. Other readings will be provided by the instructor. Instructor and student analyze each negotiation in which the student participates. There is the opportunity for students to apply the theory learned to one of their current real-life negotiations through a written paper or in-class discussion. (Fall and Spring: Alternate Tuesdays 6:10-10:30 p.m.; Summer:  two weekends 9:00 a.m.-5:00 p.m. Saturday and Sunday.)

Negotiation and Conflict Management (GSM 470)

Simmons College Graduate School of Management

WINTER, SPRING

Instructor:
Deborah Kolb
617-521-3871

While negotiation has traditionally been associated with dealings over resources, it is now clear that the skills are more broadly applicable to getting work done in teams, in complex organizations, and in partnerships and alliances. Like more traditional negotiation courses, this gives students the theory, analytic tools, and specific skills that enable them to deal with conflict issues in both win/lose and mutual gain situations. What distinguishes this course is its focus on gender and how it comes into play in negotiations. To effectively negotiate, women need to master the dual skills of empowering themselves, psychologically and organizationally, to advocate for their interests and needs–and connecting, working to foster collaborative problem solving. Prerequisites: GSM 455, GSM 465. (Winter: One week in January, Monday-Friday 9:00 a.m.-4:00 p.m.; Spring: January-March, Thursday 6:00-9:00 p.m.)

Negotiations and Change Management (MGMT 320)

Simmons College

SPRING
Instructor:
Bonita Betters-Reed
617-521-2398
Patricia Deyton
617-521-3876

This course teaches interrelated concepts in negotiation, conflict, and change that are key to working effectively in teams, organizations, and partnerships, as well as advancing one\’s own career. It explores everyday negotiation challenges confronting women in the workplace. Case analyses, role-play, a small group project, and other experiential activities are used to apply course concepts. Prerequisite: MGMT 100. (Day and time to be announced).

Negotiation (MCM 424)
Simmons College

FALL
Instructor:
Edward T. Vieira, Jr.
617-521-2833

This course emphasizes negotiation skills within organizations and with customers, clients, and stakeholders across organizations. It provides a structured means to analyze negotiation and a set of tools to improve negotiation skills. (Wednesday 6:30-9:20 p.m.)

Collective Bargaining
NORTHEASTERN UNIVERSITY SCHOOL OF LAW (LAW2478)

FALL
Instructor:
Ira Sills
617-373-2395

This course consists of a collective bargaining simulation exercise in which students participate in the process of negotiating a collective bargaining agreement. Students are divided into teams representing either management or labor and formulate proposals and counterproposals, and attempt to reconcile significant differences between the labor and management positions. Negotiators are required to operate within the context of the applicable statutory framework including the National labor Relations Act, labor Management Reporting and Disclosure Act, Fair Labor Standards Act, and the Civil Rights Act of 1964. Every effort is made to simulate an actual collective bargaining negotiation. Limited to 16 students. (Day and time to be announced.)

Skills in Managing Conflict in Organizational Settings

HARVARD UNIVERSITY EXTENSION SCHOOL (OBHR E-180-232)

FALL
Instructor:
Robert Benfari

This course focuses selectively on interpersonal and organizational conflict issues. We will develop skills in identifying, analyzing, and handling conflict. Topics covered include role conflicts, goal conflicts, perception, verbal and nonverbal communications, power and authority conflicts, and conflict styles. Prerequisite: some management experience. (Wednesday 7:35-9:35 p.m.)

Managing Negotiations (OBHR E-215)

HARVARD UNIVERSITY EXTENSION SCHOOL

FALL and SPRING

Instructor:
Lakshmi Balachandra

This course is designed for students who wish to manage negotiations more effectively. It is based on the premise that everyone with significant management responsibilities is involved in some form of negotiation every day. This includes intra-organizational transactions, line-staff relationships, trades with individuals and firms outside an organization, and multiparty negotiations involving other organizations, government agencies, special interest groups, and representatives of the media. (Wednesday 7:35-9:35 p.m.)