Health Care Negotiation and Conflict Resolution
HARVARD SCHOOL OF PUBLIC HEALTH

NOT OFFERED FALL 2012

Instructors:
Leonard J. Marcus
Barry C. Dorn
Program for Health Care Negotiation and Conflict Resolution
677 Huntington Ave.
Boston, MA 02115
617-496-0867

This course introduces students to the theory and practice of negotiation and conflict resolution. Particular emphasis is placed on integrating analytic skills, negotiation techniques and conflict resolution methods into the practice of health care management. Students are also introduced to the concepts and practice of the five dimensions of “meta-leadership,” a strategy to build connectivity of strategy and action amongst different departments and organizations in a complex health system. A portion of the class is devoted to simulation exercise in which general concepts and methods are demonstrated and practiced. These exercises model disputes typical of health care settings and health care management problems. The debriefings that follow each exercise offer individual feedback, as well as the opportunity to examine applied issues of organizational communication, system design and conflict. By the end of the course, students will have knowledge of the overt and covert causes of conflict, concepts for analyzing disputes and a variety of methods useful for preventing, resolving and when necessary, initiating a conflict.

Case Study Schedule Type
HCM-H Period Instructional Method
27 Days Duration
1.250 Credits
(Day and time to be announced.)

Skills and Methods of Health Care Negotiation and Conflict Resolution
HARVARD SCHOOL OF PUBLIC HEALTH (HPM 278-1)

SPRING 2013

Instructors:
Leonard J. Marcus
Barry C. Dorn
Program for Health Care Negotiation and Conflict Resolution
677 Huntington Ave.
Boston, MA 02115
617-496-0867

This course builds upon the basic Skills and Methods course, providing students the opportunity to more deeply explore the concepts and techniques of negotiation and conflict resolution. (Students enrolled in this course must be enrolled simultaneously in the basic course, which meets on the same day and in the two-hour time slot just prior to this course session.) For example, on topics of negotiation, students in the advanced class examine methods to create common ground and agreement on highly polarized issues upon which parties are contentiously divided. This advanced class also more thoroughly develops practice skills, including strategies and techniques of mediation. This additional material is covered by a combination of lecture, in class discussion, and advanced simulation and role play exercises. (Thursday 8:30-10:20 a.m.)

Leadership and Negotiations SPH IH 731 (A1)

BOSTON UNIVERSITY SCHOOL OF PUBLIC HEALTH

THIS COURSE IS NOT BEING OFFERED 2012/2013

Instructor:
David Javitch
617-638-7796

It is surprisingly difficult to lead, structure, maintain, reinvigorate and negotiate one’s way through organizations, especially during times of downsizing, change, and uncertainty. This course investigates how to do so by drawing on a variety of interdisciplinary approaches. Students enhance their skills in collaborative problem solving and leadership by analyzing and proposing solutions to organizational and managerial challenges. Core topics are drawn from a continuum of current issues facing leaders and followers, such as leadership styles, conflict resolution, and negotiations. Case studies, practical experiential exercises, and self-discovery questionnaires are used throughout this course. Students are required to do a presentation & a research paper. (Monday 6:00-8:45 p.m.)

The courses in this Directory relate to the resolution or management of conflict in a variety of settings. Courses in substantive law in particular fields (such as labor law) are generally not included unless they contain major segments on the resolution of disputes. Courses in related fields, such as arms control and disarmament, are also generally not listed.

By Course Type:
General Overview Courses
Arbitration Courses
Mediation Courses
International Dispute Resolution and Peacemaking Courses
Negotiation Courses
Dispute Resolution in Managing Organizations
Dispute Resolution in Healthcare
Dispute Resolution
in Intercultural and Ethnic Conflicts
Dispute Resolution in the Public Sector

By School:
Babson College
Boston College
Boston University
Brandeis University
Cambridge College
Emerson College
Harvard Business School
Harvard Kennedy School
Harvard Law School
Harvard University Extension School
Harvard University School of Public Health
Lesley University
Massachusetts Institute of Technology
New England School of Law
Northeastern University School of Law
Program on Negotiation Courses
Simmons College
Suffolk University Law School
Tufts University (including The Fletcher School of Law and Diplomacy)
University of Massachusetts Boston