communication

The process by which parties discuss and deal with the elements of a negotiation. (Michael L. Moffitt and Robert C. Bordone, eds., Handbook of Dispute Resolution [Program on Negotiation/Jossey-Bass, 2005], 284)

The following items are tagged communication.

conciliation

Posted by & filed under Glossary.

Efforts by a third party to improve the relationship between two or more disputants. It may be done as a part of mediation, or independently. Generally, the third party will work with the disputants to correct misunderstandings, reduce fear and distrust, and generally improve communication between the parties in conflict. Sometimes this alone will result

Palestinian-Israeli Negotiations: Defining Progress Challenges

Posted by & filed under Events.

Wassim Khazmo, communications advisor at the PLO’s Negotiation Support Unit (NSU), will discuss the current status of Israeli-Palestinian negotiations.

The NSU was established in 1999 as a project of the PLO’s Negotiations Affairs Department (NAD). Its purpose is to provide highly professional legal, policy and communications advice to the NAD and Palestinian negotiators in preparation for,

Listening to Talk in Mediation: An Exercise in Conversation Analysis

Posted by & filed under Events.

Mediation happens primarily through talk. Successful mediators must listen and observe carefully while using their own talk to guide the participants in presenting their cases (offering, responding, disagreeing, agreeing, etc.). In this session, Professor Glenn will closely analyze mediation talk through a research method called conversation analysis (CA). CA involves close study of videotape and

active listening

Posted by & filed under Glossary.

A set of techniques for successful communication in your negotiations. By asking open-ended questions, seeking clarification, driving for specificity, and then demonstrating a grasp of what the other party has said, you both learn and project empathy with your counterparts‘ point of view. Typical active-listening questions include, “If I understand you correctly, you need…. Why

Practice taking risks

Posted by & filed under Daily, Negotiation Skills.

The Clearinghouse at PON offers hundreds of role simulations, from two-party, single-issue negotiations to complex multi-party exercises. Win as Much as You Can is a four-person, simplified, iterated prisoner’s dilemma exercise.

SCENARIO: This exercise is analytically similar to both the Oil Pricing and Pepulator Pricing exercises. Participants’ sole objective is to maximize their

Negotiating the Good Friday Agreement

Posted by & filed under Conflict Resolution, Daily.

Retired US Senator George Mitchell played a critical role in negotiating the Good Friday Agreement in Northern Ireland. In an interview with Susan Hackley, Managing Director of the Program on Negotiation at Harvard Law School, in the February 2004 Negotiation newsletter, he describes how he was able to facilitate an agreement between these long warring

negotiation

Posted by & filed under Glossary.

Back-and-forth communication designed to reach an agreement between two or more parties with some interests that are shared and others that may conflict or simply be different. Negotiation is an intrinsic part of any kind of joint action, problem solving, and dispute resolution, and may be verbal, nonverbal, explicit, implicit, direct, or through intermediaries. (Michael

mediation

Posted by & filed under Glossary.

A negotiation between two or more parties facilitated by an agreed-upon third party. Skilled third-party mediators can lower the emotional temperature in a negotiation, foster more effective communication, help uncover less obvious interests, offer face-saving possibilities for movement, and suggest solutions that the parties might have overlooked. (David A. Lax and James K. Sebenius, 3-D