apology

An acknowledgment expressing regret or asking pardon for a fault or offense.

The following items are tagged apology.

Announcing the 2011-2012 PON Graduate Research Fellows

Posted by & filed under Daily, PON Graduate Research Fellowships, Students.

The Program on Negotiation Graduate Research Fellowships are designed to encourage young scholars from the social sciences and professional disciplines to pursue theoretical, empirical, and/or applied research in negotiation and dispute resolution. Consistent with the PON goal of fostering the development of the next generation of scholars, this program provides support for one year of dissertation research and writing in negotiation and related topics in alternative dispute resolution, as well as giving fellows an opportunity to immerse themselves in the diverse array of resources available at PON.

We are very excited to have three new fellows join us this fall:

Put Apologies in Your Toolbox

Posted by & filed under Daily, Negotiation Skills.

Adapted from “Regain Your Counterpart’s Trust with an Apology,” first published in the Negotiation newsletter.

The problem: Whether you meant to or not, you’ve hurt or offended your negotiating counterpart through your words or actions. Perhaps you’ve shown up late for an appointment one time too many, neglected to follow through on a key contract term,

Patrick Field

Posted by & filed under Greater Boston PON Network.

Patrick Field is Managing Director at the Consensus Building Institute (CBI), Associate Director of the MIT-Harvard Public Disputes Program, and Senior Fellow at the University of Montana Center for Natural Resources and Environmental Policy. As one of the country’s most experienced group facilitators, Mr. Field has helped thousands of stakeholders reach agreement on organizational mergers,

Telling the Third Story

Posted by & filed under Conflict Management, Daily.

Adapted from “How to Say What Matters Most,” by Susan Hackley (managing director, Program on Negotiation), first published in the Negotiation newsletter.

In their book Difficult Conversations: How to Discuss What Matters Most (Penguin Putnam, 2000), authors Douglas Stone, Bruce Patton, and Sheila Heen tell us how to engage in the conversations in our professional or

Job termination and age discrimination

Posted by & filed under Daily, Negotiation Skills.

The Clearinghouse at PON offers hundreds of role simulations, from two-party, single-issue negotiations to complex multi-party exercises. Termination Tempest is a four-person, two-team settlement negotiation between a terminated employee and counsel, and the former employer and counsel, regarding possible settlement of an age discrimination lawsuit.

Overview: Pat Thibideau had worked at Kane Restaurant Supply

Dealing with an angry public

Posted by & filed under Conflict Management, Daily.

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When negotiators get along well, creative problem solving is easy. When they become upset, however, they seem to forget everything they know about finding joint gain, to the point of giving up tangible wins simply to inflict losses on the other party. This is especially true in high-profile negotiations that turn nasty. Confronted with negative

How to say “I’m sorry”

Posted by & filed under Daily, Dispute Resolution.

Adapted from “Wise Negotiators Know When to Say ‘I’m Sorry’” by Maurice E. Schweitzer, Associate Professor, the Wharton School at the University of Pennsylvania.

In negotiation, it’s unavoidable: sooner or later, you’ll do or say something that offends or hurts your counterpart. Whether or not the harm you cause is intentional, you’ll need to rebuild trust

Public Dispute Resolution

Posted by & filed under MIT-Harvard Public Disputes Program.

The quality of our democracy presumably rests on the deliberations we are able to promote and sustain among individuals and groups with contending interests and views. The responsiveness of our elected and appointed officials also presumably hinges on our ability to involve a wide range of stakeholders in policy-making and a range of

peacebuilding

Posted by & filed under Glossary.

The process of restoring normal relations between people. It requires the reconciliation of differences, apology and forgiveness of past harm, and the establishment of a cooperative relationship between groups, replacing the adversarial or competitive relationship that used to exist. (from http://www.colorado.edu/conflict/peace/glossary.htm)