active listening

A set of skills and an attitude. By asking open-ended questions, seeking clarification, driving for specificity, and then demonstrating a grasp of what the other party has said, you both learn and project empathy with your counterparts’ point of view. Typical active-listening questions include, “If I understand you correctly, you need… Why is that important to you?” and “What specific concerns do you have about our proposal?” (Roger Fisher and William Ury, Getting to Yes [Penguin Books, 1991], 34)

The following items are tagged active listening.