Perfect your negotiation skills in this free special report, BATNA Basics: Boost Your Power at the Bargaining Table from Harvard Law School.
active listening
A set of skills and an attitude. By asking open-ended questions, seeking clarification, driving for specificity, and then demonstrating a grasp of what the other party has said, you both learn and project empathy with your counterparts’ point of view. Typical active-listening questions include, “If I understand you correctly, you need… Why is that important to you?” and “What specific concerns do you have about our proposal?” (Roger Fisher and William Ury, Getting to Yes [Penguin Books, 1991], 34)
The following items are tagged active listening.
Planting the Seeds of Peace
Tucked away in an idyllic corner of Maine is a summer camp that features many traditional American activities: singing around bonfires, flag raising ceremonies, Color Wars, and chilly dips in the lake. Less ordinary, however, are the daily dialogue sessions, where Israeli and Palestinian campers heatedly discuss their identities, homelands, politics, and pain.
Meet Seeds of Peace, the organization that runs this one-of-a-kind camp – and our client organization for a very unique clinical project. We – Krystyna Wamboldt (JD ’12), Rachel Krol (JD ’12), and Professor Robert Bordone (JD ’97) – partnered with Seeds of Peace to lead a skills-building workshop for the organization’s older youth, focused on interests-based, problem-solving negotiation.
As part of the Harvard Negotiation & Mediation Clinical Program (HNMCP), our three person team traveled to Jerusalem in January 2012 to teach negotiation and mediation skills to a group of Israeli and Palestinian teenagers, all former campers at Seeds of Peace. For three days, the “Seeds” did a range of activities, including several role-plays and active listening exercises. On the final day of the program, the students put their new skills to use in a group negotiation simulation about the conflict in Northern Ireland.
“It was incredible to look around the room and see both Palestinian and Israelis working together during the Ireland simulation,” said Rachel. “It was a challenging negotiation, yet they were communicating effectively, asking questions, listening to each other, and asserting their own interests while working towards a common goal. It was a wonderful sight!”
Video: Professor Robert Mnookin leads negotiation skills training for Jewish and Arab students in Israel
In this video, Professor Robert H. Mnookin, Chair of the Program on Negotiation, reflects on his experience leading a negotiation workshop for high school students in Israel. The key negotiation skills emphasized in the workshop were active listening and the ability to understand the perspective of the other side. As Professor Mnookin states
Negotiating with your children
Getting a good night’s sleep and eating a healthy dinner might seem like obvious goals for parents to have for their young children, but kids won’t always agree. When faced with back talk, tantrums, and tears, most parents vacillate between laying down the law and giving in, depending on how irritated or exhausted they are
Listening Skills for Maximum Success
Adapted from “Listen Up! Your Talks May Depend on It,” by Robert C. Bordone (professor, Harvard Law School), first published in the Negotiation newsletter.
Few negotiators would argue the value of good listening skills. Skillful active listening can calm tensions, break impasse, and get you the information you need to build creative deals. Yet most people
When the going gets tough…
Adapted from “Taming Hard Bargainers,” by Robert C. Bordone (professor, Harvard Law School), first published in the Negotiation newsletter.
Suppose you’re about to face off with an “old school” negotiator whose reputation for hard bargaining precedes him. You know you’re supposed to adopt a collaborative approach for the best results, but what about when the other
Bruce Patton on Teaching the Micro-Skills of Negotiation
There is often a profound gap – of which we are typically unaware – between what we “know” or “believe” about effective negotiation practice and what we actually do as practitioners under pressure. Bruce Patton, the founder of Vantage Partners and co-founder of the Harvard Negotiation Project, advocates helping students master key “micro-skills” to enable
Negotiating for peace
Adapted from “First, Empathize with Your Adversary,” by Susan Hackley (managing director, Program on Negotiation), first published in the Negotiation newsletter.
Jamil Mahuad, a former mayor of Ecuador’s capital, Quito, was elected president of Ecuador in 1998. For many years, his country had battled with Peru over a disputed border. With his own skills and
Mediator’s Toolbox: Key Skills Training Part One
PON and the Harvard Mediation Program Present:
Mediator’s Toolbox: Key Skills Training Part One
Active Listening, Facilitation, and
Assumption Exploration
Tuesday March 9th
5:15-7:30pm
Room TBA, Harvard Law School
Join us for the second event in a series provided to introduce students to the field of mediation.
This training will provide a brief overview of three commonly used tools of mediation
Balancing Competing Interests, Waxman Style
What if you were Henry Waxman?
Waxman, in case you haven’t been following the healthcare debate closely, is a man in the middle. The Democratic representative from California is chair of the House Energy and Commerce Committee and a famed Congressional dealmaker. As a key player in health reform, one of the most complex multi-party negotiations imaginable, Waxman must work through a morass of competing interests to emerge with a compromise all parties can love … or, at least, not hate.









