The Teaching Negotiation Resource Center Policies

Shipping, Handling and Taxes

Please note that shipping and handling charges are applied to all orders. Shipping is charged at actual cost. Handling charges are as follows:

Price of Order Handling Charge

  • Under $50.99: $5.00
  • $51.00-$100.99: $7.00
  • $101.00-$150.99: $10.00
  • $151.00 and up: $12.00

 

Teaching Negotiation Resource Center orders are generally exempt from sales tax, with the exception of certain orders by customers in Massachusetts, Illinois, and California. The Teaching Negotiation Resource Center is obliged to collect sales tax in the following circumstances:

  • 6.25% Massachusetts sales tax on purchases of certain books and videos by non-tax exempt Massachusetts customers
  • 6.25% Illinois sales tax on purchases of any tangible (i.e., non-electronic) materials by non-tax exempt Illinois customers.
  • 7.50% California sales tax on purchases of any tangible (i.e., non-electronic) materials by any California customers

Please contact the Teaching Negotiation Resource Center at tnrc@law.harvard.edu or 800-258-4406 with any questions about the applicability of sales tax.

 

Payment Policy

The Teaching Negotiation Resource Center accepts Visa, MasterCard, and American Express credit cards, authorized purchase orders and checks or money orders in U.S. funds. All orders must be prepaid. If you would like to pay by check or money order, please contact the Teaching Negotiation Resource Center at tnrc@law.harvard.edu or 800-258-4406 to determine the total cost of your order, including shipping and handling charges. If you place your order via the Teaching Negotiation Resource Center website, please note that your automated order confirmation message does not include shipping charges or any applicable tax (see above) and therefore does not reflect the total cost of your order. Unfortunately, orders cannot be processed until full payment is received, so checks or money orders for less than the total order amount (including shipping and handling) will be returned.

 

Order Delivery

Your materials will be shipped within two working days of your order. If your order is urgent, you may contact the Teaching Negotiation Resource Center at tnrc@law.harvard.edu or 800-258-4406 to request that your order be expedited. Total delivery time depends on the destination and the shipping method selected. Orders are normally shipped via trackable U.S. Postal Service Priority Mail, but can be shipped via another method upon request.

 

Review Policy

If you would like to review a role simulation before purchasing copies, you may download a review copy of the full Teacher’s Package by clicking the button that reads “Download a free review copy of this simulation.” (Please note that you will first need to create a free Teaching Negotiation Resource Center account and log into your account). If the free download button is not available for a particular simulation, or if you prefer not to create or log into your account, you may request an electronic review copy by contacting the Teaching Negotiation Resource Center at tnrc@law.harvard.edu or 800-258-4406. A watermarked review copy will be e-mailed to you free of charge. If you prefer a paper review copy, you may purchase a single Teacher’s Package to be shipped to you. Every Teacher’s Package contains copies of all participant instructions, and some Teacher’s Packages also include instructor notes. There are no provisions for reviewing books or videos prior to purchase.

Return Policy

If the material that you receive is defective, or is not the material that you ordered, you may either return the material for a full refund or you may request that replacement materials be shipped to you at no extra charge.

Books or videos may be returned within two weeks, in their original and salable condition, for a refund of the purchase price minus shipping and handling costs. Because role simulations are custom-produced for each order, no returns are accepted on role simulations unless they are defective or not the material ordered.

 

Pricing Policy

PON-developed teaching materials are priced as low as possible in order to make (a) them affordable for widespread use; and (b) allow the Teaching Negotiation Resource Center to cover its operating expenses. Any revenue that exceeds out-of-pocket expenses is re-invested in the development and distribution of new teaching materials.

Some of the books and videos distributed through the Teaching Negotiation Resource Center are acquired from third-party publishers. Those materials are sold at the publisher’s list price.

The Teaching Negotiation Resource Center makes every effort to keep the costs of materials down. Our goal is for people to use these materials to improve their learning and teaching about negotiation (and in turn, to help us improve our materials), not to make money. We welcome your questions and suggestions about the pricing of Teaching Negotiation Resource Center materials.

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